Once again saying no = I'm stupid (longish)

[Chanlin]

Small bit of background. For those who do not know, I work in a call center for a prepaid cellular service.

Players-
Me:

SC: Should need no introduction

SD: Stupid Dealer (this one was not sucky, just dumb)


You said no, you must be incompetent

Me: *Opening Speil*

SC: Hi Chanlin, how are you today?

Me: Good sir, and yourself?

SC: I'd be better, but I just got off the line with one of your coworkers and he was the rudest men I have ever spoken with.

Me: Well I do apologize for that sir, what can *I* help you out with today?

SC: Well, I purchased this phone in Ohio, and I've moved to North Carolina. I tried calling a year ago, and was told then I would have to return to the dealer in Ohio to do anything with the phone....

Me: ...

SC: ...

Me: Ok... So you want to have the number changed to a North Carolina number?

SC: Yes.

Me: Ok, you said you called this in a year ago. Have you been maintaining the account by adding airtime to it?

SC: No I haven't.

Me: Ok, it more than likely is not active any more, which won't be a problem we can activate a new number for you. You will need to purchase airtime to get the account going however.

SC: Ok, well since its not active now could I have it activated with another provider instead?

Me: If that is what you want to do yes. You would just need to contact that provider.

SC: Ok, well what is the number for <a direct competitor of your company>

Me: I'm sorry sir I don't have that information.

SC: This is unf***ingbelieveable does no one there know what they are doing. The last rep wouldn't help me either and now you won't. Are you F***ing incompetent or something.

Me: Sir, you are asking me to provide you a phone number for a company that is a direct competitor of ours. I can give you any phone number you want related to our company, but for another company thats not information that I have to give you, I'm sorry.

SC: Well you've just lost my business. *click*

Well that is rather comforting considering since all you did was buy a phone from us and never use it, we never really had your business to begin with.

How can I help you =/= Say my name

Me: Hi, thank you for calling <the company I work for> this is Chanlin speaking how can I help you.

SD: (in a very tin can echo, that one where you know they have you on speaker phone, I can hear loud noise in the background too) Chanlin?

Me: Yes, how can I help you?

SD: Chanlin....

Me: Yes?

SD: Chanlin....

Me: Can you hear me?

SD: Of course I can hear you, I was asking your name.

Me: Ok, my name is Chanlin. How can I help you out today?

SD: Chanlin...

Me: Yes thats right, how can I help you?

SD: Chanlin....

*we go around like this for about a minute and a half or so until the dealer finally hangs up with nothing accomplished*

Me:

[Polenicus]

That last one seems like they wanted your last name.

I don't know why. What on earth is the point of getting a call rep's last name? You don't bitch if the cashier's nametag at Wal Mart doesn't have their last name, why do they insist on it over the phone?

When they ask for a last name, it's usually a preclude to them being unreasonably sucky. This would have been even moreso, because they're not even ASKING, they're just EXPECTING.

[Chanlin]

I would almost agree with you Polenicus excepting that the person was saying it in more of a tone that he was trying to get my attention than a questioning tone.

[Bramblerose]

Ok, when I worked in a fabric store I could tell you the names (and often directions to) a number of local yarn shops and other fibery things.

When I worked women's (IE us big girls) clothing retail, I could tell you where to find petites, serious bras, and formal shops (well, one) that carried to our size.

None of these were for products or services that we carried. Why would any rational salessoul do that?

[Apathy]

SC: Well you've just lost my business. *click*

I lost your business by not helping you buy from our competitor? You might be surprised to learn that this does not sadden me.

[Danno]

I lost your business by not helping you buy from our competitor? You might be surprised to learn that this does not sadden me.

In short, you lost my business by not helping me to lose your business.