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Hello Customers Suck! 
I have been reading this forum for some time now and am very excited to begin posting my own horror stories.
First a little background. I work for an Airline, hate me if you must I understand, but honestly it's a good job for the most part.
I do get a LOT of SC's though. I try to be understanding and sometimes I can give them the benefit of the doubt. Your flight was canceled and you sat in the airport for 6 hours and no one helped you? Ok, yell and scream at me that's ok, I will let you and then I'll even give you free stuff you deserve it. You didn't get to the flight on time because you couldn't leave your house and extra half hour early and it left without you? No no. You get nothing.
But to get my threads started I'll begin with one of my favorites.
Cast of Characters:
Me: but of course
SC: complete moron who knows nothing
Me: Thank you for calling Airline, this is Sapphire how can I help you?
SC: Yeah, um, uh, I can't remember my flight information.
Me: Ok, let's try and look it up. Do you have your confirmation code? (not likely but worth asking)
SC: No.
Me: Ok, do you have a ticket number or flight number? (again maybe asking too much)
SC: No. I have my last name.
Me: I need more information than that. (I have grown used to people assuming I can find their reservation from the millions of other "Smith's" traveling in our system so I over look this) Can you tell me where you are traveling fom and to and on what date?
SC: No. I have my last name.
Me: ....I'm sorry that's not enough information to find your reservation. I need to atleast know where you are traveling from and what date.
SC: *silence*
Me: *silence*
SC: Are you still there?
Me: Yes, was there something else I could help you with today?
SC: Yeah you can find my reservaiton, I told you I have my last name!
Me: And I apologize but that is not enough information to find your reservation.
SC: Well fine then thanks for nothing! *click*
I understand that some people lose their information, but is it just me or does it seem a little odd that they had NO information. They couldn't even tell me where they were traveling FROM! You don't know where you're traveling from? No no. We're done now.
This is one of many repeat situations I have at work and one of the more tame situations. It's one of my favorites because I end up being the bad guy for not being able to magically find their information with nothing. I'm not a magician as much as my childhood dream to become one may have been.
Well, I hope you all enjoy this story. I have many more interesting stories I'll post later. Unil then
I have been reading this forum for some time now and am very excited to begin posting my own horror stories.First a little background. I work for an Airline, hate me if you must I understand, but honestly it's a good job for the most part.
I do get a LOT of SC's though. I try to be understanding and sometimes I can give them the benefit of the doubt. Your flight was canceled and you sat in the airport for 6 hours and no one helped you? Ok, yell and scream at me that's ok, I will let you and then I'll even give you free stuff you deserve it. You didn't get to the flight on time because you couldn't leave your house and extra half hour early and it left without you? No no. You get nothing.
But to get my threads started I'll begin with one of my favorites.
Cast of Characters:
Me: but of course
SC: complete moron who knows nothing
Me: Thank you for calling Airline, this is Sapphire how can I help you?
SC: Yeah, um, uh, I can't remember my flight information.
Me: Ok, let's try and look it up. Do you have your confirmation code? (not likely but worth asking)
SC: No.
Me: Ok, do you have a ticket number or flight number? (again maybe asking too much)
SC: No. I have my last name.
Me: I need more information than that. (I have grown used to people assuming I can find their reservation from the millions of other "Smith's" traveling in our system so I over look this) Can you tell me where you are traveling fom and to and on what date?
SC: No. I have my last name.
Me: ....I'm sorry that's not enough information to find your reservation. I need to atleast know where you are traveling from and what date.
SC: *silence*
Me: *silence*
SC: Are you still there?
Me: Yes, was there something else I could help you with today?
SC: Yeah you can find my reservaiton, I told you I have my last name!
Me: And I apologize but that is not enough information to find your reservation.
SC: Well fine then thanks for nothing! *click*
I understand that some people lose their information, but is it just me or does it seem a little odd that they had NO information. They couldn't even tell me where they were traveling FROM! You don't know where you're traveling from? No no. We're done now.
This is one of many repeat situations I have at work and one of the more tame situations. It's one of my favorites because I end up being the bad guy for not being able to magically find their information with nothing. I'm not a magician as much as my childhood dream to become one may have been.
Well, I hope you all enjoy this story. I have many more interesting stories I'll post later. Unil then
to
.
rb
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