Busy day in the store a couple days back. The only manager on at the time is Steve and of course there's Chris, the LP guy whom I'm more than happy is working with us. (Shoplifters actually get busted when he's here)
While they were outside this woman and her daughter brought her basket up to my register. I didn't notice the bottle of wine until the very end of the transaction at which point I asked to see their ID's.
Older Woman" OW
"Little" Woman: LW
Me
Steve the Manager: StM
OW: *sighs* Would you get my purse from the car please.
LW runs out to the car. I should point out by now that LW is obviously old enough to be carded and I point this out to OW.
OW: Uh, why do you need to see the ID of my small child.
I was about to point out that her "small" child was just a foot shorter than her and that she sent her "small" child out into a busy parkinglot to get her purse, but I thought better of it.
Me: I'm sorry ma'am, but she clearly looks old enough that I need to see if she's under 21.
OW: *snobbishly* Do you mean you check the ID's of everybody's children when they come in here.
Me: If the children seem about the age to drink then yes ma'am. That's state law.
LW comes back in and after she fails to produce an ID I put the bottle of wine behind the counter. OW demands to see my manger.
Steve and Chris were just outside the door having a smoke break and I explained the situation to both of them. Steve came in.
OW: (on seeing StM) So your cashier refuses to sell me a bottle of wine because my daugter is with me.
StM: Correct. That's state law.
OW: So what, you never sell alcohol to people when they bring their children in.
Steve takes a look at the daughter.
StM: Ma'am, your daughter looks old enough that we need to see her ID if we're going to sell alcohol to you.
LW: (Matching her mother's tone of voice tit for tat) What, even though I'm 17?
OW: Oh, so I could just server her alcohol at my house and that would be okay? That's not right. I want to talk to your DM.
StM: Fine it's 1-800-*****. I'm not breaking state law.
LW: I want you to write it down.
I fight the urge to roll my eyes at this point. What she does in her own house is her own business, but I made it clear to her that I wasn't going to sell it to her. I wrote the number down just to get rid of her and I told her to have a nice day. But that wasn't the end of it.
LW: So you mean to tell me you never once sold alcohol to a parent when their children were nearby.
Me: *firmly* No.
LW: Whatever.
She stormed out with her daughter and I haven't heard anything from her since. I really don't know what she expects to hear from the DM except that I was following state law.
While they were outside this woman and her daughter brought her basket up to my register. I didn't notice the bottle of wine until the very end of the transaction at which point I asked to see their ID's.
Older Woman" OW
"Little" Woman: LW
Me
Steve the Manager: StM
OW: *sighs* Would you get my purse from the car please.
LW runs out to the car. I should point out by now that LW is obviously old enough to be carded and I point this out to OW.
OW: Uh, why do you need to see the ID of my small child.
I was about to point out that her "small" child was just a foot shorter than her and that she sent her "small" child out into a busy parkinglot to get her purse, but I thought better of it.
Me: I'm sorry ma'am, but she clearly looks old enough that I need to see if she's under 21.
OW: *snobbishly* Do you mean you check the ID's of everybody's children when they come in here.
Me: If the children seem about the age to drink then yes ma'am. That's state law.
LW comes back in and after she fails to produce an ID I put the bottle of wine behind the counter. OW demands to see my manger.
Steve and Chris were just outside the door having a smoke break and I explained the situation to both of them. Steve came in.
OW: (on seeing StM) So your cashier refuses to sell me a bottle of wine because my daugter is with me.
StM: Correct. That's state law.
OW: So what, you never sell alcohol to people when they bring their children in.
Steve takes a look at the daughter.
StM: Ma'am, your daughter looks old enough that we need to see her ID if we're going to sell alcohol to you.
LW: (Matching her mother's tone of voice tit for tat) What, even though I'm 17?
OW: Oh, so I could just server her alcohol at my house and that would be okay? That's not right. I want to talk to your DM.
StM: Fine it's 1-800-*****. I'm not breaking state law.
LW: I want you to write it down.
I fight the urge to roll my eyes at this point. What she does in her own house is her own business, but I made it clear to her that I wasn't going to sell it to her. I wrote the number down just to get rid of her and I told her to have a nice day. But that wasn't the end of it.
LW: So you mean to tell me you never once sold alcohol to a parent when their children were nearby.
Me: *firmly* No.
LW: Whatever.
She stormed out with her daughter and I haven't heard anything from her since. I really don't know what she expects to hear from the DM except that I was following state law.
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