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Anyone familiar with closing escrow will know that the companies are exeedingly anal about when the papers get signed and when they arrive and everything before, between, and after.
Ok so last Thursday at 4:30pm, 30 minutes after our air mail gets picked up by the air driver on its way out of town to go on the plane for next day delivery, a woman walks in with an envelope with a pre-paid next day air label.
I tell her I'm sorry, our air pick-up was at 4:00.
She says shit its loan documents, is there anything we can do.
I said I am sorry, by now the driver is in the town over and he wont be able to drive all the way back, she missed the pick-up by half an hour.
She says do you have another pickup.
I say yes, but he ONLY PICKS UP GROUND shipments, he wouldnt be able to garuntee that a next day air label would make it on time, that I will TRY TO GET HIM TO TAKE IT FOR HER, BUT I CANT GIVE ANY PROMISES.
The woman says she understands, leaves the envelope, and exits.
The ground driver wouldnt take the envelope, for fear the carrier would be held responsible if they showed up late. So they sit at our store, go out at 4:00 with the Friday air pickup, and get delivered on Monday. Late.
Raging bitch from loan company calls saying I have lost many people thousands of dollars because they weren't able to close on Friday. She said that the woman who dropped off the envelope on Thrusday was told they would go out that day with our next pick-up and she is holding me responsible.
I explain what actually happened to no avail, and get hung up on. I suspect I havent heard the last of it. Apparantly, it was all my fault that their documents were dropped off after the deadline and the customer didnt understand my very plain English.
Ok so last Thursday at 4:30pm, 30 minutes after our air mail gets picked up by the air driver on its way out of town to go on the plane for next day delivery, a woman walks in with an envelope with a pre-paid next day air label.
I tell her I'm sorry, our air pick-up was at 4:00.
She says shit its loan documents, is there anything we can do.
I said I am sorry, by now the driver is in the town over and he wont be able to drive all the way back, she missed the pick-up by half an hour.
She says do you have another pickup.
I say yes, but he ONLY PICKS UP GROUND shipments, he wouldnt be able to garuntee that a next day air label would make it on time, that I will TRY TO GET HIM TO TAKE IT FOR HER, BUT I CANT GIVE ANY PROMISES.
The woman says she understands, leaves the envelope, and exits.
The ground driver wouldnt take the envelope, for fear the carrier would be held responsible if they showed up late. So they sit at our store, go out at 4:00 with the Friday air pickup, and get delivered on Monday. Late.
Raging bitch from loan company calls saying I have lost many people thousands of dollars because they weren't able to close on Friday. She said that the woman who dropped off the envelope on Thrusday was told they would go out that day with our next pick-up and she is holding me responsible.
I explain what actually happened to no avail, and get hung up on. I suspect I havent heard the last of it. Apparantly, it was all my fault that their documents were dropped off after the deadline and the customer didnt understand my very plain English.
she must be in the wrong line of work.
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