not enough jet fuel to get his ego off the ground

[smileyeagle1021]

Oh God how I hate this "regular"

First he complained that the shuttle took 25 minutes to pick him up... so sorry that the shuttle driver was actually doing his job and helping people with luggage and didn't drop all the guests who were checking ins bags, I forgot that you were a pilot and much more important than our peon senior citizen guests (all 8 of them in 4 rooms) asked for help with their bags before you called in for a shuttle.

Then when he got to the hotel he bitched about how the rate has gone up SOO much for airline crews (it went from $39 to $42)

Then he complained that the shuttle in the morning runs only every half hour... it should run every 20 minutes... don't let the small things like the laws of physics get in the way (we could make every 20 minutes, but if so much as a speck of snow has fallen on the ground the airport traffic turns into a royal mess and our shuttle would only fall further and further behind... hence a half hour schedule... that said, even if it could be done, not enough people ride the shuttle to make it worthwhile to run every 20 minutes).

Finally he said that he might have to consider changing hotels in the future... I so wanted to pull out one of our call around sheets and say, "go ahead, be my guest, this will help you in your shopping"

[thehippie777]

Yeah the pain in the ass regulars...can go away for all I care. Guy is upset that the shuttle only runs every half hour?! Try every hour, like our's does.

Goodbye to him, it would fullfil a wish if he stopped coming around for ya.

[Blade_Raver]

Finally he said that he might have to consider changing hotels in the future...

->|snip!|<-

I would have responded with "Can I get that in writing?" and handed him a piece of paper and a pen. "You'd be doing both of us a favor!"

[SapphireSky]

I love when people use the excuse "Well I'll just have to use someone else in the future!" What would make it better is if the actually stuck to these claims. Do they not realize this is what we want? If these bitchy people who all said they would never use that service again actually did it we would be left with nothing but good customers! )

[bainsidhe]

Please educate me, do flight attendants and pilots have to pay for their own rooms or are they reimbursed by the airline? If they pay themselves, do they often share rooms, since even $42 a night can get quite expensive if you're paying to stay somewhere every night of the week. Just wondering.

[smileyeagle1021]

Please educate me, do flight attendants and pilots have to pay for their own rooms or are they reimbursed by the airline? If they pay themselves, do they often share rooms, since even $42 a night can get quite expensive if you're paying to stay somewhere every night of the week. Just wondering.

they do pay it themselves... I don't know if the airline reimburses any of it (I think they might have a travel allowance, but I know it doesn't nearly cover the cost of the room)

That said, the next cheapest place on our side of the airport (that is worth staying at) has a rack rate of at least $20 a night more than us, so I'd assume that their airline rate would probably be at least $10 more than us.

[Crazeyal]

Just wait for him to do something actually WRONG.. then call the airline annonymously.. with his full name and details that you, the complete STRANGER, happened to glance somehow.. Better yet.. write a DUN DUN DURRRRNNNN

LETTER!!!

Pilots get away with a LOT of BS... but a Corporation is a Corporation. Complaint letters gets people in T-R-O-U-B-L-E!!!

[hotelnpa]

For some reason, airline pilots are some the crappiest customers.

I remember in paricular this one pilot was giving me hell because our shuttle didn't operate at 5:00 in the morning. In those instances, we called a taxi (on us). Then he complained (yelled actually) because the taxi was late. (Not our doing though.) Basically he was just being loud and rude.

Slightly off topic:

The kicker is when he made fun of the Sago miners. (This was during the time of Sago mine explosion in West Virginia.) I had the TV on in the lobby and he was making of them, calling them inbreds and such. Tragically just minutes later, it was announced that all but one survived. He didn't know that I come from a family of Pennsylvania and West Virginia coal miners.

I told him to get the hell out of the hotel. First he disrepected me as an employee, then he disrespected the dead coal miners. Needless to say, I got a complaint the following afternoon from corporate. But my manager disregarded it. He was the son of a coal miner too!

[Reyneth]

they do pay it themselves... I don't know if the airline reimburses any of it (I think they might have a travel allowance, but I know it doesn't nearly cover the cost of the room)

I'll have to ask my friend (who is a flight attendant) but I do know she gets a per diem for travels more than just during a single day. Money for food and hotel and the like.

[Gabrielle Proctor]

They always come back. No matter how much they bitch and complain, they always come back.

[smileyeagle1021]

The kicker is when he made fun of the Sago miners. (This was during the time of Sago mine explosion in West Virginia.) I had the TV on in the lobby and he was making of them, calling them inbreds and such. Tragically just minutes later, it was announced that all but one survived. He didn't know that I come from a family of Pennsylvania and West Virginia coal miners.

I told him to get the hell out of the hotel. First he disrepected me as an employee, then he disrespected the dead coal miners. Needless to say, I got a complaint the following afternoon from corporate. But my manager disregarded it. He was the son of a coal miner too!

oh, also off topic, but similar to what you said... back when I worked at National Car Rental I was working the day after Tolovic opened fire in the Trolley Square Mall I had a customer who was returning a car pull up to return his car... he asked for directions to the nearest gas station (sense he had time before he had to check in for his flight and didn't want to pay the fee for returning less than full)... Right as I was getting to "get on 80 going towards downtown" the news on the radio started talking about the shootout... this guy started on a racist rant about how if we just killed all the muslims none of that stuff would happen... at that time about a quarter of the service employees were Muslim, most of them were good friends... so at that point I told the guy he could go to hell, he could find his own gas station or pay the $6 a gallon penalty for returning less than full.

[AirHostess]

Please educate me, do flight attendants and pilots have to pay for their own rooms or are they reimbursed by the airline? If they pay themselves, do they often share rooms, since even $42 a night can get quite expensive if you're paying to stay somewhere every night of the week. Just wondering.

On duty rooms are paid for by the airline in advance...eg if we fly to Milan for a nightstop the travel to the hotel is paid for by the airline and all arranged...as are the hotel rooms. We NEVER share rooms. The hotels we stay in are all quite expensive 4 or 5 star...I guess the airlines get discount for block buying far in advance.

I guess this lovely sounding pilot was paying for his own room as he was a commuter?

[AirHostess]

I'll have to ask my friend (who is a flight attendant) but I do know she gets a per diem for travels more than just during a single day. Money for food and hotel and the like.

As well as the hotel paid for we get added pay for flight allowences. So we would get an allowence paid into salary for each flight we do, different times and flights trigger different allowences, complicated!

[smileyeagle1021]

I guess this lovely sounding pilot was paying for his own room as he was a commuter?

I think it has a lot to do with the airline, Delta never pre-arranges rooms for their crews (at least not at our hotel)

I think that in the case of Salt Lake, the crew lounges at the airport has cots a plenty which considering that a large number of the flights that come into Salt Lake are based in Salt Lake, there's only ever a very small number of crew who actually needs to stay overnight who can't just go home.

ETA- also PrincessKatieAirHostess, you are in the UK, so the tax laws may be different, but in the US Delta doesn't have too bad about making the crew pay for their own rooms, because the crew can reduce their reported gross income by the cost of the hotel room, but if Delta pays for the room and does not post it as an expense "for the convenience of Delta" then the crew may potentially have to report it as a fringe benefit and pay taxes on it... aint the US law great...

[Becks]

They always come back.

But the cat came back the very next day,
The cat came back, we thought he was a goner
But the cat came back; it just couldn't stay away.


I couldn't resist.