I work in an Opticians, and had the honour of greeting a rather fed up and p*ssed of gent that came in waving his specs at me.
After seating him down he explained in rather a loud voice that he had recently bought glasses from me and I had said 'they were the best thing since sliced bread'. (Well i try to be honest in my descriptions......really i do) Anyway I discovered they had broken on the temple of the frame, I also noticed that the frame was an old style that we had stopped selling some time ago.
After a quick check up on the gentlemans records it was recorded that he had bought the frame back in 2003. I explained to him that all frames were guaranteed for 2 years but 5 was stretching things a tad to far. As luck would have it I found one that we hadnt sold and offered to put his lenses into it, at a reduced price of 50%. The original frame was £150.00.
with a huff he walked out, the wind clearly out of his sails and I havent seen him since........
I wonder sometimes just what you have to do to keep people happy.....
After seating him down he explained in rather a loud voice that he had recently bought glasses from me and I had said 'they were the best thing since sliced bread'. (Well i try to be honest in my descriptions......really i do) Anyway I discovered they had broken on the temple of the frame, I also noticed that the frame was an old style that we had stopped selling some time ago.
After a quick check up on the gentlemans records it was recorded that he had bought the frame back in 2003. I explained to him that all frames were guaranteed for 2 years but 5 was stretching things a tad to far. As luck would have it I found one that we hadnt sold and offered to put his lenses into it, at a reduced price of 50%. The original frame was £150.00.
with a huff he walked out, the wind clearly out of his sails and I havent seen him since........
I wonder sometimes just what you have to do to keep people happy.....
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