This one's not a single incident, but a commonly repeated piece of suck that I had to deal with when I worked at a university, in the office that handled the graduation ceremony. We had a simple form on our website that the graduate was supposed to fill out so we could arrange seating plans and ensure that we really had hired enough chairs, escorts, and nametags to make things go smoothly.
Someone would call, at least once a week, demanding to know why they hadn't gotten their information packet (because you can't spell Albuquerque?), why their degree was spelled wrong on the reply form in the packet, why *I* spelled their name wrong, or any number of other misspellings that could only have originated from one source: the web form. One year, I was privy to twelve misspellings of Ph.D., not the least of which was the bloke who was getting a degree in Elementary Education, and filled in "pDo". I wish I was joking. I really do.
Now, this is also important for more reasons than people getting their packets and their names spelled right. We had to tally the number of graduates by degree. This meant that if someone spelled their degree type improperly, they wouldn't get counted by the auto-tallying part of the software. Eventually, I fixed this problem by removing most of the text entry fields (degree type, college, department, choice of ceremony...)and replacing them with dropdown boxes (and rewriting the spaghetti-code backend done by my predecessor).
But, lo, we still had guys like "John", who called to complain that we spelled his name "Jone".
Sometimes it wakes me up at night to know that there are people that dumb who graduated from college with advanced degrees.
Someone would call, at least once a week, demanding to know why they hadn't gotten their information packet (because you can't spell Albuquerque?), why their degree was spelled wrong on the reply form in the packet, why *I* spelled their name wrong, or any number of other misspellings that could only have originated from one source: the web form. One year, I was privy to twelve misspellings of Ph.D., not the least of which was the bloke who was getting a degree in Elementary Education, and filled in "pDo". I wish I was joking. I really do.
Now, this is also important for more reasons than people getting their packets and their names spelled right. We had to tally the number of graduates by degree. This meant that if someone spelled their degree type improperly, they wouldn't get counted by the auto-tallying part of the software. Eventually, I fixed this problem by removing most of the text entry fields (degree type, college, department, choice of ceremony...)and replacing them with dropdown boxes (and rewriting the spaghetti-code backend done by my predecessor).
But, lo, we still had guys like "John", who called to complain that we spelled his name "Jone".

Sometimes it wakes me up at night to know that there are people that dumb who graduated from college with advanced degrees.
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