When the Sucky Customer has an attitude, it's your fault; or "you're rude!"

[depechemodefan]

Oh goodness, I was on the phone with this bitca.

Bitca is on speaker phone.

Bitca won't get off of speaker phone.

Bitca should get off of speaker phone since I keep on telling her I can't hear her.

Oh, but that's not the worst of her.

Me=
Bitca=SC

Me: *answers phone with spiel*
SC: *sounds like she's in the bottom of the well*
Me: Excuse me, are you on speaker phone? I can't hear you.
SC: *still on speaker phone, but I struggle to hear her* I want to place a book on hold.
Me: Ok, you want to place a book on hold. Do you have it up on your computer?
SC: yes, but it's not letting me put it on hold. It's an ebook.
Me: Ok, ebooks won't let you place them on hold. You have to down load the ebook to your computer.
SC: I want the book!
Me: You can download it to your computer. Ebooks aren't physical books.
SC: I want the book!
Me: you want the ebook or the book-book?
SC: I want to place a hold on the book!
Me: ok, I understand you want the physical book. We only have the ebook, so you have to go to interlibrary loans.
SC: What?
(for sake of my sanity, I'll just say that I spend time giving her instructions on how to do interlibrary loans. unfortuantly I mentioned that you need the author)
SC: Can you give me the author of the book? i don't know the author.
(Ok, side note, why can't she look it up? She found the book, it shouldn't take her too long to go back and fidn the author.)
Me: Ok, forget the author, I think the most important part is the title.
SC: Get me the author. I already have you on the line.
Me: (honestly, I'm my worst enemy. I just hate that she can't do this for herself.) Ma'm I have other people waiting for help also. You can open a second window and find that information.
SC: Just look it up.
(ok, so I type in the title she gave me and no luck finding it. Tehre are several words that can be one word of 2. I get back on the phone)
Me: I can't find the title. Are you sure you looked it up on our catalog?
SC: yes. And your rude! *click*

[Gabrielle Proctor]

What a bitch. She certainly wasn't making it easy to help her out.

[BowserKoopa1]

Of course we are rude and snotty and we're the ones that have an attitude. Thanks to the dubmshit who started the saying, "The customer is always right", many of them feel they should get their way, right now, and if they don't have everything their way, they can treat us like dirt and act like total idiots. Too bad most managers will back up the customer first and not the employee. Customers like this are just crybabies.
All the same, don't let this stupid bitch ruin your day.

[depechemodefan]

Thanks, I think things are looking up.

But there's more to the story.

Note: I'm not planning revenge, but sometimes I don't have any common sense.
Now our phones are Cisco phones, and you can find out the phone numbers received. So I see what I assumed is her number (remember, Cisco phones; the number I assume is hers could been numbers from an hour ago), and call her. She answers "what?" (snotty voice) and I hang up. Oh, and she wasn't on speaker phone and she answered the phone on the second ring.

Again, I'm my own worst enemy.

Woman calls back and gets a male coworker, and she's asking to speak with the woman she talked to earlier. I play dumb.

She calls back and gets me. I play dumb. She asks for my name anyway, which I give.


She calls back, calls me by my name, and asks if she can print pages from the online ebook. I tell her no. Odd thing, she was really polite. So either A) I should expect a supervisor getting a complaint from her and will talk to me B) she realized she was a bitca, so decides to be polite C) knows I have her phone number and thinks I will do something with it. Like write it on bus stops or look up her name.

So again, I'm not too smart. We'll see what happens.

[lastofthesummerwine]

"You're rude!" (Translation: "I'm stupid-- hopelessly in over my head for the purposes of this conversation-- while your knowledge is quite apparent and, what's more, you have the nerve to sound confident about it!")

[Shards]

To quote Sam from burn notice: "You know Customers, a bunch of sissy little girls."

Or something to that effect.