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per request, another story from my days as a front desk girl at a hotel-casino.
One afternoon on a really busy day. We are slammed. I mean really slammed. People lined up all the way back to the elevators, waiting to check in, the bellboys are pulling their hair out. Guest services is running rampant trying to keep up with everything. I check in this couple. Now, when you check into the hotel, if you wanted you could leave your credit card 'open'---in other words, we wouldn't charge it yet, we'd just make sure there's money available on it, so you could charge meals and other stuff to it during your stay. To check the credit card, we'd run it through our credit card machine, and it would come up one of three ways: Good to go, cannot accept, or call center. Call center means you need to call the main credit card call center to find out what's going on. Nine times out of ten when you call, they just want a new billing addy from the customer or something, so we were kind of annoyed with 'call center'. Well this couple's card came up 'call center'. We were so slammed that I disregarded it. Now we did this sometimes---like I said, pretty much every time we'd called the center, it was something minor that we have nothing to do with. So I disregarded it. (I got in a bit of trouble for this later.)
Check the couple in, give them their room. Well, luckily, when I ran that card through it alerted the credit card company. Because later that evening, cops showed up from Elko, looking for this couple. Detectives come up to the front desk and have me page the name the card is under. Nothing. So then they have me page their real names. The lady kinda slinks up to the counter, with a funny look on her face, realizes the guys in the suits are detectives, drops her big tub of quarters, and proceeds to have a shrieking fit ten feet from us. The cops have to restrain her. Guy won't come up to desk. So the detectives fan out, searching for him. They spot him, and he drops his tub o' quarters and runs. They give chase. He's knocking people outta the way, leaping over chairs, the whole bit. the cops have pulled out their guns and are chasing him through the casino, yelling at him to freeze, while people are diving under tables, shrieking, and there's general pandemonium going on.
So then he tries to run out the big glass doors of the main entrance. Don't know what he was thinking, but he came at them so hard he bounced off of them. Slammed into the glass face first, breaking his nose and streaking blood down the glass, and knocking himself out cold. He falls to the floor in a heap.
Later we found out, the d*ckwad had broken into some little old ladies home, beat her, and terrorized her for a while before taking off with her purse, and she had lain there all night injured before she was found. He then took his gf with him to go party at the casino with her credit card.
Scumbag.
I hope he made friends with lots of real lonely guys while he was in jail.
One afternoon on a really busy day. We are slammed. I mean really slammed. People lined up all the way back to the elevators, waiting to check in, the bellboys are pulling their hair out. Guest services is running rampant trying to keep up with everything. I check in this couple. Now, when you check into the hotel, if you wanted you could leave your credit card 'open'---in other words, we wouldn't charge it yet, we'd just make sure there's money available on it, so you could charge meals and other stuff to it during your stay. To check the credit card, we'd run it through our credit card machine, and it would come up one of three ways: Good to go, cannot accept, or call center. Call center means you need to call the main credit card call center to find out what's going on. Nine times out of ten when you call, they just want a new billing addy from the customer or something, so we were kind of annoyed with 'call center'. Well this couple's card came up 'call center'. We were so slammed that I disregarded it. Now we did this sometimes---like I said, pretty much every time we'd called the center, it was something minor that we have nothing to do with. So I disregarded it. (I got in a bit of trouble for this later.)
Check the couple in, give them their room. Well, luckily, when I ran that card through it alerted the credit card company. Because later that evening, cops showed up from Elko, looking for this couple. Detectives come up to the front desk and have me page the name the card is under. Nothing. So then they have me page their real names. The lady kinda slinks up to the counter, with a funny look on her face, realizes the guys in the suits are detectives, drops her big tub of quarters, and proceeds to have a shrieking fit ten feet from us. The cops have to restrain her. Guy won't come up to desk. So the detectives fan out, searching for him. They spot him, and he drops his tub o' quarters and runs. They give chase. He's knocking people outta the way, leaping over chairs, the whole bit. the cops have pulled out their guns and are chasing him through the casino, yelling at him to freeze, while people are diving under tables, shrieking, and there's general pandemonium going on.
So then he tries to run out the big glass doors of the main entrance. Don't know what he was thinking, but he came at them so hard he bounced off of them. Slammed into the glass face first, breaking his nose and streaking blood down the glass, and knocking himself out cold. He falls to the floor in a heap.
Later we found out, the d*ckwad had broken into some little old ladies home, beat her, and terrorized her for a while before taking off with her purse, and she had lain there all night injured before she was found. He then took his gf with him to go party at the casino with her credit card.
Scumbag.
I hope he made friends with lots of real lonely guys while he was in jail.
That's terrible. It figures, the one time you disregard a policy is the one time that it's something as bad as this. Murphy's law.
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