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urg, honestly what the crap? Were the planets alined just to torque me off? We have been training a new hotel of the same brand's new employees (it's not quite open yet)...well some of them I wish to strangle. They had made so many mistakes, and apparently the lady who will be working the AM shift likes to panic for no reason. Super. The following reservation was made a couple days ago during the AM shift.
Okay so I get to work & the previous shift points out a reservation that they don't know about. It has a name, and that was it. No other information what-so-ever is on the file. The file also has no garantee method (i.e. credit card). There is nothing in the history of the file saying anything about anything. I can NOT hold a room that has no payment method. I would have even settled for a note saying, "Hey this person is with..." or "please hold until after 12am, will be here." There was nothing.
I both tried to text and call the manger at 1015pm to see if by chance it was something he knew about. He did not reply to me or answer the phone. So, at 11pm I told the room. We were booked up, and frankly we get bonuses every time the hotel fills up without garanteed room walks.
Just before midnight...you guessed it. The guy who's room I felt I HAD to cancel called and wanted to make sure his room was still there. I told him exactly why it was canceled, and let him know if it was someone here's doing, I appoligize but I was between a rock and a hard spot. He was not happy. Says, "Well, I have a confirmation number!" My response? "Well, the room was caneled so it won't really matter." Why would he think it would magically make a room appear???? I asked if I could help him find accomindations elsewhere, and he agreed. Put him on hold, and called over to a hotel diaganol from us. They had rooms! & cheaper! I told the guy & first thing he says is, "My travel agent is gonna be pissed!" Then, "Well, I will call you back maybe if I can't find something myself!" To top it off? We have a concert in town: Avenge Sevenfold, Shinedown, Buck Cherry...the guy claimed he was "with" Avenge Sevenfold.
*sniff*
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B shift, for the second day in a row, hasn't cleaned up their messes. In Fall-Winter we serve soup until it's gone every week day. The soup hadn't been cleaned up two days in a row. It's usually gone by 7pm. Today, the soup was STILL out at 1030pm, and it it weren't for my maintenance guy, it might have stayed out until midnight when I finally get time to walk the lobby. Pet pieve? There were 3 girls on tonight. Also, their common saying lately is, "It's been soooo boring." Really? Then this hotel should be spotless and all your shit should be done. Is it? HAHAHAHAHAHAHAHA damn them....
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Another guy came in, high in our awards program, who didn't have a reservation but thought he did. Poop! Well, the guy goes to see if he has a confirmation number. I checked the next couple weeks, the next month. Nothing. He comes back and says, "Yeah I dunno I don't have a confirmation of any kind, which is just weird." I offer to call another hotel in our branch, they are booked. He wanted to stay with our hotels. I have to send him to the hotel I tried to get Avenge guy to go to. Wasn't sucky for me, but sucky for him.
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Never ceases to amaze me, but for some reason "Concert in town!" roughly translates into, "After we get done with the concert and are completely drunk we should have a hotel room! We should go down the halls screaming at eachother, even though we think we aren't screaming! We should also be half-naked in the hallways because we have no idea where our cloths went. We should also go drunken swimming and then act like blubbering idiots & try really hard, but fail horribly, to kiss the front desk girls' ass. Maybe then she won't be upset at us." (I guess it was okay cuz none of them hit on me.)
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Two drunk "adults" can't get into the hotel & feel the need to be snide to me about how they HAD TO WALK AROUND THE ENTIRE HOTEL because they couldn't get the doors to let them in. Then the guy of the couple becomes IRATE at me when I tell them that sometimes the doors are sensitive (true story, I had had people complain, sent my maitenance guys to check the doors, the doors work great for them but they say "sometimes ya gotta take it out slower then people tend to".), and ya gotta go slow. I reprogram his keys (just in case) & they go on thier way...him rather angrily. Maintenance guy was around the corner to them & said they were both pretty drunk so he thinks that was the reason the keys weren't working. Yay! More drunks!
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We had a software update from our head company last week, and now it's "let's find out what went terribly wrong" time. After two days last week of the audit process just kind of closing itself without warning at the end, I found a glitch that prevents me from accessing my hotel stuff for at least 10 minutes. It's such a fabulous glitch that tech support says "We will have to research this one". I never cease to find these such glitches.
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My boyfriend randomly got invited to go see Shinedown etc concert early yesterday morning, and let's just say I could not care less about the other two bands but I like Shinedown. We have had serious money issues, in which the boyfriend had to file bankrupcty last week, so I can't even go to NIN at the end of the month (I am a "fan") because I helped him pay for the filing (about $1500 normally to file bankruptcy), I paid like 1/3. So, I was sadened that a guy who isn't even a fan of most rock music got to go & here I am...hard rock chick who gets to slave away with drunks and possible roadies, and sustain their abuse.
I am sooo not a happy camper.
And, we have a meeting today at 10am. I doubt my pleas will be heard, but B shift has not been counting the drawers on their shifts, and of course the drawers have gone screwy lately. Also, I am about sick of the one B shift chick coming in stoned outa her mind & unable to do things correctly.... I don't care if people do drugs, but once it affects my work then I am pissed & it does. At first I thought maybe she was just slow naturally. After 2 years, she shouldn't be such a friggn dumbass. Yes, she is actually high because she brags about smoking weed, morning, night...etc
And yes, I am still having bad dreams about work but I already took my two week vacation in June, so I am screwed.
*update*
And we had a surprise guest want to go to the airport at 4am via the shuttle. It wasn't even written on the wrong day somewhere and guest claimed he had watched it get written down. Where??? And he was cranky anyways, and when both me & the maintenance guy greeted him with "how are you doing", he said, "I am tired.....*glare*." I tried to act like his attitude was alright (urg), and responded, "Yeah this time in the morning no doubt." It was just met with another glare.
What would have done if like the only person who could drive the guest went home earlier for some reason & taxi's take at least 10 minutes to get to the hotel??? Friggn desk girls.
I have such a horrible headache.
Okay so I get to work & the previous shift points out a reservation that they don't know about. It has a name, and that was it. No other information what-so-ever is on the file. The file also has no garantee method (i.e. credit card). There is nothing in the history of the file saying anything about anything. I can NOT hold a room that has no payment method. I would have even settled for a note saying, "Hey this person is with..." or "please hold until after 12am, will be here." There was nothing.
I both tried to text and call the manger at 1015pm to see if by chance it was something he knew about. He did not reply to me or answer the phone. So, at 11pm I told the room. We were booked up, and frankly we get bonuses every time the hotel fills up without garanteed room walks.
Just before midnight...you guessed it. The guy who's room I felt I HAD to cancel called and wanted to make sure his room was still there. I told him exactly why it was canceled, and let him know if it was someone here's doing, I appoligize but I was between a rock and a hard spot. He was not happy. Says, "Well, I have a confirmation number!" My response? "Well, the room was caneled so it won't really matter." Why would he think it would magically make a room appear???? I asked if I could help him find accomindations elsewhere, and he agreed. Put him on hold, and called over to a hotel diaganol from us. They had rooms! & cheaper! I told the guy & first thing he says is, "My travel agent is gonna be pissed!" Then, "Well, I will call you back maybe if I can't find something myself!" To top it off? We have a concert in town: Avenge Sevenfold, Shinedown, Buck Cherry...the guy claimed he was "with" Avenge Sevenfold.
*sniff*
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B shift, for the second day in a row, hasn't cleaned up their messes. In Fall-Winter we serve soup until it's gone every week day. The soup hadn't been cleaned up two days in a row. It's usually gone by 7pm. Today, the soup was STILL out at 1030pm, and it it weren't for my maintenance guy, it might have stayed out until midnight when I finally get time to walk the lobby. Pet pieve? There were 3 girls on tonight. Also, their common saying lately is, "It's been soooo boring." Really? Then this hotel should be spotless and all your shit should be done. Is it? HAHAHAHAHAHAHAHA damn them....
--------------------------------------------------------------
Another guy came in, high in our awards program, who didn't have a reservation but thought he did. Poop! Well, the guy goes to see if he has a confirmation number. I checked the next couple weeks, the next month. Nothing. He comes back and says, "Yeah I dunno I don't have a confirmation of any kind, which is just weird." I offer to call another hotel in our branch, they are booked. He wanted to stay with our hotels. I have to send him to the hotel I tried to get Avenge guy to go to. Wasn't sucky for me, but sucky for him.
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Never ceases to amaze me, but for some reason "Concert in town!" roughly translates into, "After we get done with the concert and are completely drunk we should have a hotel room! We should go down the halls screaming at eachother, even though we think we aren't screaming! We should also be half-naked in the hallways because we have no idea where our cloths went. We should also go drunken swimming and then act like blubbering idiots & try really hard, but fail horribly, to kiss the front desk girls' ass. Maybe then she won't be upset at us." (I guess it was okay cuz none of them hit on me.)
----------------------------------------------------------
Two drunk "adults" can't get into the hotel & feel the need to be snide to me about how they HAD TO WALK AROUND THE ENTIRE HOTEL because they couldn't get the doors to let them in. Then the guy of the couple becomes IRATE at me when I tell them that sometimes the doors are sensitive (true story, I had had people complain, sent my maitenance guys to check the doors, the doors work great for them but they say "sometimes ya gotta take it out slower then people tend to".), and ya gotta go slow. I reprogram his keys (just in case) & they go on thier way...him rather angrily. Maintenance guy was around the corner to them & said they were both pretty drunk so he thinks that was the reason the keys weren't working. Yay! More drunks!
--------------------------------------------------------
We had a software update from our head company last week, and now it's "let's find out what went terribly wrong" time. After two days last week of the audit process just kind of closing itself without warning at the end, I found a glitch that prevents me from accessing my hotel stuff for at least 10 minutes. It's such a fabulous glitch that tech support says "We will have to research this one". I never cease to find these such glitches.
----------------------------------------------------------
My boyfriend randomly got invited to go see Shinedown etc concert early yesterday morning, and let's just say I could not care less about the other two bands but I like Shinedown. We have had serious money issues, in which the boyfriend had to file bankrupcty last week, so I can't even go to NIN at the end of the month (I am a "fan") because I helped him pay for the filing (about $1500 normally to file bankruptcy), I paid like 1/3. So, I was sadened that a guy who isn't even a fan of most rock music got to go & here I am...hard rock chick who gets to slave away with drunks and possible roadies, and sustain their abuse.
I am sooo not a happy camper.
And, we have a meeting today at 10am. I doubt my pleas will be heard, but B shift has not been counting the drawers on their shifts, and of course the drawers have gone screwy lately. Also, I am about sick of the one B shift chick coming in stoned outa her mind & unable to do things correctly.... I don't care if people do drugs, but once it affects my work then I am pissed & it does. At first I thought maybe she was just slow naturally. After 2 years, she shouldn't be such a friggn dumbass. Yes, she is actually high because she brags about smoking weed, morning, night...etc
And yes, I am still having bad dreams about work but I already took my two week vacation in June, so I am screwed.
*update*
And we had a surprise guest want to go to the airport at 4am via the shuttle. It wasn't even written on the wrong day somewhere and guest claimed he had watched it get written down. Where??? And he was cranky anyways, and when both me & the maintenance guy greeted him with "how are you doing", he said, "I am tired.....*glare*." I tried to act like his attitude was alright (urg), and responded, "Yeah this time in the morning no doubt." It was just met with another glare.
What would have done if like the only person who could drive the guest went home earlier for some reason & taxi's take at least 10 minutes to get to the hotel??? Friggn desk girls.
I have such a horrible headache.