You have some nerve, lady.

[Nakajo]

Lady comes in today with a drill set. It's one of those $600 ones, a nice kit. She informs us that they sold it to her for $100 off because it was missing a piece and the last one in the store.

SC: Duh
CW: Coworker
DM: Department Manager

SC: So, it turns out the drill is missing another piece.
CW: Oh really? So you'd like to return it?
SC: No, I want another $100 off.
CW: .....
SC: I'm a good enough customer, I deserve a bigger discount.
CW: ...let me call you a manager.

She calls the DM, who comes down.

DM: Ma'am, I'm sorry, I'm not going to give you another $100 off this drill. You accepted our offer yesterday of the initial $100 off.
SC: That's not fair. It's missing another piece.
DM: Which I gave you the opportunity to inspect the item yesterday before I gave you the discount. I cannot offer another one.
SC: FINE. I'll just RETURN it then.
DM: That's just fine, ma'am, seeing as we'll get full credit for sending it back to the vendor. You have a good day.

Lady stomped away like a 3 year old after she returned it.

Honestly though! Where do you get the logic that you deserve a second rather LARGE discount because you found out you overlooked the fact you were missing another piece?

[Mr Hero]

Note to self: Buy hiddiously expensive drill, keep a few drill bits at home and then try to get insane discount.

[Mike Taylor]

Honestly though! Where do you get the logic that you deserve a second rather LARGE discount because you found out you overlooked the fact you were missing another piece?

She has no concept of what the markup was on the drill in the first place, and that you may have already sold it to her at a loss.

[Soulstealer]

Note to self: Buy hiddiously expensive drill, keep a few drill bits at home and then try to get insane discount.

Definatly sounds like a scam to me too.

[HawaiianShirts]

She has no concept of what the markup was on the drill in the first place, and that you may have already sold it to her at a loss.

Yeah, as if the customers care at all what a store's profit margin is on any product.

I regularly have Maniacal Price Shoppers who ask for discounts on stuff that's already on sale. Or, worse, already on clearance. I can explain 'til I'm blue in the face that the laptop they want was $800, cost us $790, and is on clearance at $600, meaning that the store is losing $190 on the deal, and they still expect me to knock an extra $150 or so off because they're "a good customer" (though I've never seen them before) or because they're "spending a lot of money" (not if I give them an extra discount, they're not).

Of course, I don't care much either. If it's the store where I work, then all I want is for that profit margin to be large enough to pay my wages and benefits. If it's a store where I'm shopping, then I just want it high enough for them to stay in business. I do like discounts whenever I can get them, though. I recently found a nice $140.00 TV stand clearanced down to $6.99, which I'm sure was below cost, and you can bet I jumped on that.