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One of my all time favs from my personal file, which is stored in my head.
I used to work for a nationally known pizza chain. In 1995, after decades of "buy one get one free" they switched to selling single pizzas in addition to double pizzas. As late as 1998, (the year I left) people STILL thought it was buy one get one free. We had a coupon out for a large pizza with one topping for 5 bucks. Evidentally, this one lady ordered this and I received a phone call asking where her "other pizza was". I was actually confused when I pulled her order, because I didn't take it and of course, it was her teenage kid who picked it up and brought it home to her so she didn't see it until it was brought home. I confimed the order and the coupon and I informed her that only one pizza had been ordered. She then told me, in a snooty tone of course, that when "you order one, you get two."
I explained that while we still had that on our menu and certainly had coupons for two pizzas, this was very plainly marked as ONE PIZZA.
She again insisted that it should have been two pizzas, not one.
A light bulb went off in my frazzled head and I reminded her that the coupon was for 5 dollars and that it was unrealistic to think it was for 2 pizzas because that would mean that it was 2.50 for a large pizza with one topping and that no one would ever sell a pizza for that amount of money.
Do you think that satisfied her? Of course not.
"I want another pizza!!!"
Since I really did try to be nice to customers, I offered another pizza for 5 dollars, but she still insisted that she had another one coming, despite the fact that the coupon made NO mention of two pizzas and in fact SPECIFICALLY said ONE pizza.
"I'm sorry, I can't do that."
"WHY NOT?"
"Because we don't sell pizzas for two dollars and fifty cents."
"But this coupon is for TWO PIZZAS!!!"
"No, it is for one."
"I know! But one means two!!"
"No, ma'am, one means one."
"Well what am I supposed to do? This isn't enough pizza!!"
"I would be happy to let you use the coupon again, for 5 dollars."
" I shouldn't have to pay for another one!"
" I'm sorry,we don't sell pizzas for two dollars and fifty cents"
"But how am I supposed to know that one means one and not two?"
At this point I'm thinking, huh??? But I stayed nice.
"It says ONE ma'am, if it were TWO, it would say so."
"Well I think Little (censored) needs to do a better job informing its customers of this."
We had lady, for the past three years. She told me a couple of more times to give her another pizza for free and I refused, explaining each time that we don't sell pizzas for two dollars and fifty cents, and she got mad and told me she was never coming back and hung up.
I supposed it wouldn't have broken the bank if I had given in, but I couldn't get past this:
We don't sell pizzas for two dollars and fifty cents.
I just refused to accept that someone could honestly think they could get TWO large pizzas for 5 bucks.
Well, that's today's flashback from my beleagured and troubled mind. Toodle-loo for now.
I used to work for a nationally known pizza chain. In 1995, after decades of "buy one get one free" they switched to selling single pizzas in addition to double pizzas. As late as 1998, (the year I left) people STILL thought it was buy one get one free. We had a coupon out for a large pizza with one topping for 5 bucks. Evidentally, this one lady ordered this and I received a phone call asking where her "other pizza was". I was actually confused when I pulled her order, because I didn't take it and of course, it was her teenage kid who picked it up and brought it home to her so she didn't see it until it was brought home. I confimed the order and the coupon and I informed her that only one pizza had been ordered. She then told me, in a snooty tone of course, that when "you order one, you get two."
I explained that while we still had that on our menu and certainly had coupons for two pizzas, this was very plainly marked as ONE PIZZA.
She again insisted that it should have been two pizzas, not one.
A light bulb went off in my frazzled head and I reminded her that the coupon was for 5 dollars and that it was unrealistic to think it was for 2 pizzas because that would mean that it was 2.50 for a large pizza with one topping and that no one would ever sell a pizza for that amount of money.
Do you think that satisfied her? Of course not.
"I want another pizza!!!"
Since I really did try to be nice to customers, I offered another pizza for 5 dollars, but she still insisted that she had another one coming, despite the fact that the coupon made NO mention of two pizzas and in fact SPECIFICALLY said ONE pizza.
"I'm sorry, I can't do that."
"WHY NOT?"
"Because we don't sell pizzas for two dollars and fifty cents."
"But this coupon is for TWO PIZZAS!!!"
"No, it is for one."
"I know! But one means two!!"
"No, ma'am, one means one."
"Well what am I supposed to do? This isn't enough pizza!!"
"I would be happy to let you use the coupon again, for 5 dollars."
" I shouldn't have to pay for another one!"
" I'm sorry,we don't sell pizzas for two dollars and fifty cents"
"But how am I supposed to know that one means one and not two?"
At this point I'm thinking, huh??? But I stayed nice.
"It says ONE ma'am, if it were TWO, it would say so."
"Well I think Little (censored) needs to do a better job informing its customers of this."
We had lady, for the past three years. She told me a couple of more times to give her another pizza for free and I refused, explaining each time that we don't sell pizzas for two dollars and fifty cents, and she got mad and told me she was never coming back and hung up.
I supposed it wouldn't have broken the bank if I had given in, but I couldn't get past this:
We don't sell pizzas for two dollars and fifty cents.
I just refused to accept that someone could honestly think they could get TWO large pizzas for 5 bucks.
Well, that's today's flashback from my beleagured and troubled mind. Toodle-loo for now.
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