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SC comes in with a large stack of papers, informs me she needs 30 copies of the stack. No problem, I ask her if she's familiar with our self-serve copiers on the floor or if she would like me to do the project for her behind the counter for 3 cents more per copy. She wants to do them herself. Of course, I inherently know she will need help anyway with the floor copier, why I mention the three cents more I have no idea no one ever goes for it but if I dont they go all bitchfest when I ring them up.
So of course she winds up getting confused and I go help her with the floor copier. Since I am doing it anyway, she asks if she can go to the store and come back to pick it up. Sure. Why not. I'm thinking I'm going to charge her the exta 3 cents.
She comes back from the store 20 mins later and the copy job is only half done because I've had to help customers in the meantime. This is where things get interesting.
SC: Oh by the way, I'm supposed to get these for 2 cents per copy. (2 cents per copy is less than cost, as the click charge on our machine is 1 cent per copy, then the cost of paper and toner, etc)
Me: Oh, why is that?
SC: Well I'm in here all the time (I'm here 5 days a week and I've never seen her before) and last time I was here your manager said I am to get all my copies for 2 cents each.
Me: Hmmm, when did the manager tell you this?
SC: I'm in here all the time!
Me: Thats not an answer. Did she give you a discount card?
SC: No, but I know her, her name is so-and-so.
Me: Ok, let me just call her real quick to verify that.
SC: *pissy* Fine, I can't believe you don't remember me.
So I call my manager, describe the situation, and she informs me she has no idea what the woman is talking about. Awesome. I get off the phone with her and help a few people, the womans copies are still printing. Manager calls me back and says she just remembered the lady, she was in a year ago, she got 75% off her copies as a one time charity thing for her church and it had been approved by the owners, that she can't just come back and expect to get 2 cent copies now.
So now the copies are mostly done printing and I tell the woman she can't have a discount as per what my manager has told me. She throws a tantrum, "i'm in here every day, your manager told me blah blah blah, this is horrible treatment, 10 cents per copy is too much.... "I'm not paying for these!"
"Um, yes you are, your discount last time was a one-time favor. I'm sorry there was a misunderstanding. But I just used thousands of sheets of paper, and I'm going to ask that you pay for them."
So she pays and storms out, but not before informing me, "I will NEVER come back here again. This is for a church program and the church is paying for this, this is money that would otherwise go to feeding homeless children. You are stealing food out of the mouths of homeless children!"
So of course she winds up getting confused and I go help her with the floor copier. Since I am doing it anyway, she asks if she can go to the store and come back to pick it up. Sure. Why not. I'm thinking I'm going to charge her the exta 3 cents.
She comes back from the store 20 mins later and the copy job is only half done because I've had to help customers in the meantime. This is where things get interesting.
SC: Oh by the way, I'm supposed to get these for 2 cents per copy. (2 cents per copy is less than cost, as the click charge on our machine is 1 cent per copy, then the cost of paper and toner, etc)
Me: Oh, why is that?
SC: Well I'm in here all the time (I'm here 5 days a week and I've never seen her before) and last time I was here your manager said I am to get all my copies for 2 cents each.
Me: Hmmm, when did the manager tell you this?
SC: I'm in here all the time!
Me: Thats not an answer. Did she give you a discount card?
SC: No, but I know her, her name is so-and-so.
Me: Ok, let me just call her real quick to verify that.
SC: *pissy* Fine, I can't believe you don't remember me.
So I call my manager, describe the situation, and she informs me she has no idea what the woman is talking about. Awesome. I get off the phone with her and help a few people, the womans copies are still printing. Manager calls me back and says she just remembered the lady, she was in a year ago, she got 75% off her copies as a one time charity thing for her church and it had been approved by the owners, that she can't just come back and expect to get 2 cent copies now.
So now the copies are mostly done printing and I tell the woman she can't have a discount as per what my manager has told me. She throws a tantrum, "i'm in here every day, your manager told me blah blah blah, this is horrible treatment, 10 cents per copy is too much.... "I'm not paying for these!"
"Um, yes you are, your discount last time was a one-time favor. I'm sorry there was a misunderstanding. But I just used thousands of sheets of paper, and I'm going to ask that you pay for them."
So she pays and storms out, but not before informing me, "I will NEVER come back here again. This is for a church program and the church is paying for this, this is money that would otherwise go to feeding homeless children. You are stealing food out of the mouths of homeless children!"
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