Your room is not ready now!

[hotelnpa]

Had these a-hole guests recently.

These guests are semi-regular and made reservations directly through the hotel. They requested, as always, Room 320.

Well, the day of their arrival, everyone was checking out later and the rooms were messier than usual. On top of that, we were short two housekeepers. Of course, Mr. A-hole comes in at 11:30 am, wellbefore check-in time. He doesn't even say anything when he checks in. Just "(his last name)" I have a room. And then he just impatiently waits.

His room on this particular day was not ready. Like I said, he was trying to check in before our normal check in time. In fact, the people in that room just left at 11:15 (they have till noon to check out) and no way was it ready.

He went ballistic on me. His wife was joining in on it too. They said they are regular guests,,blah blah blah, and that their should be ready upon their arrival. As I was trying to explain to them that the previous people bascially just left and that their wasn't ready, they wouldn't shut up about how "unacceptable" the situation is.

Of course returning back at normal check in time or waiting for their room to be cleaned (I was going to ask housekeeping to clean their room right away) wasn't acceptable either. They wanted their room NOW! (as wife shrieked). They finally accepted a room near rm. 320 and his wife said that the manager will be notified of this. Apparently they won't be staying with us anymore either. I'm so sad about that!

But these are type of guests who complain about everything and vow never to come back. Then, there they are the next week! I'll see them again in a month or so.

[smileyeagle1021]

oh, I feel your pain... our variation is with shuttles... we provide shuttle service to both the airport and to the greyhound terminal... now most people understand this and understand that if they are at one and the shuttle is currently at the other it is going to take a minute to get to them... but there are the people who will go major EW on you when you tell them "i'm sorry, but the shuttle is at (not where you are), it is going to be about 15 minutes before they can get over there"... I've even had someone tell me that if we run the shuttle to two places we should have 2 drivers (yeah, for the 2 or 3 times at most a day that we have this problem... oh and we only have 93 rooms, we barely need a shuttle, much less 2 drivers).

[Broomjockey]

I just had this issue this morning actually. Person came in at something like 10:30 wanting to check in, and I had to tell them that checkin time wasn't until 4pm. I mean, the housekeeper hadn't even come in yet, so there was no way on earth the room was clean, and we were sold out last night, so there wasn't a different room to put them in. They even protested that "I was told I can check in whenever." I replied "Any time after 4."

they were fairly nice about it though, not really sucky.

[BookstoreEscapee]

Geez, go get some lunch and come back in a couple hours!

When I went to Key West we got to the hotel early (flight schedules...) so our rooms weren't ready. The desk clerk offered to store our luggage in the large closet near the desk (which they have for just that purpose) and said we could relax by the pool while we waited. So we dug out our swimsuits, changed in the bathroom, got some drinks at the bar, and did just that.

[bainsidhe]

HAHAHAHAHHAHAHA....Oh snap, they were serious??

[hotelnpa]

Geez, go get some lunch and come back in a couple hours!

When I went to Key West we got to the hotel early (flight schedules...) so our rooms weren't ready. The desk clerk offered to store our luggage in the large closet near the desk (which they have for just that purpose) and said we could relax by the pool while we waited. So we dug out our swimsuits, changed in the bathroom, got some drinks at the bar, and did just that.

We normally do things like that too, but they were being so loud and unreasonable.

[BookstoreEscapee]

We normally do things like that too, but they were being so loud and unreasonable.

Oh, see, we were nice. And we knew we would be early (nothing we could do about the airline schedule; but we had too many bags between 8 of us* to lug them around town killing time so we just took a taxi to the hotel to see what they could do for us). And we were on vacation...in sunny Key West (Hi Jester )...what is there to complain about?


*I should say, they had too many bags between the 6 of them. My mom and I each had one smallish rolling suitcase (which fits in the overhead bin on the plane) and one carry-on shoulder bag (which has a strap to slip onto the handle of the other bag) so we could have taken them around with us if necessary; our friends, on the other hand, had their entire freakin' wardrobes, I think

[Hyndis]

*I should say, they had too many bags between the 6 of them. My mom and I each had one smallish rolling suitcase (which fits in the overhead bin on the plane) and one carry-on shoulder bag (which has a strap to slip onto the handle of the other bag) so we could have taken them around with us if necessary; our friends, on the other hand, had their entire freakin' wardrobes, I think

My mother does that all the time.

Myself and my sister can pack very lightly, usually just two bags; a simple duffel bag for clothes and a smaller bag where I carry non-clothes items. The duffel bag can fit in the overhead bin easily. I can also combine the two bags into a single piece of luggage which works out nicely.

My mother, on the other hand...she apparently likes to pack all sorts of gigantic suitcases full of lead bricks.

I seriously have no idea what she's filling those suitcases with, but she needs 3-4 suitcases and they're staggeringly heavy.

[powerboy]

Depends on the duration of the stay, I may only need my duffel bag.

[DistantStar]

I've had people actually book an extra night so they can check in when they get here, since our check-in time is 4 as well, and their flight is due in at 1:30, and heaven forbid they let the bell service take their stuff and go relax for a couple of hours before the room is ready. And this is an expensive resort sort of place; we're talking anywhere from a couple of hundred up depending on the time of year, just so they don't have to wait an hour or two. I think if I had that sort of money I would still have some common sense! But if they want to, fine, we just book it and put down that they are an EXTREMELY late arrival, and the room will be ready.

Why is it so complicated to understand that if housekeeping hasn't finished cleaning a room they can't get into it yet?

[BookstoreEscapee]

Depends on the duration of the stay, I may only need my duffel bag.

5 days, in this case...

[Horsetuna]

I dont get how people can pack so light. I mean, if you even change your clothes every 2 days, that's 7 outfits for a two week stay unless there's laundering. Plus extra socks, shoes...

When I travel, I take 2 pairs of pants, shorts, sweats to wear, extra socks and underthings, a light sweater, a hat, plus sun lotions, bug spray as I usually travel in the summer, toiletry stuff, book to read there, a few doodads and I fill an entire huge suitcase, plus my carryon (Jacket, pillow, something to do on the bus/plane, water bottle and anti nausea pills).

I just dont know how people do it. TARDIS techonology backpacks? Iw ant one!

[Broomjockey]

I dont get how people can pack so light. I mean, if you even change your clothes every 2 days, that's 7 outfits for a two week stay unless there's laundering. Plus extra socks, shoes...

When I travel, I take 2 pairs of pants, shorts, sweats to wear, extra socks and underthings, a light sweater, a hat, plus sun lotions, bug spray as I usually travel in the summer, toiletry stuff, book to read there, a few doodads and I fill an entire huge suitcase, plus my carryon (Jacket, pillow, something to do on the bus/plane, water bottle and anti nausea pills).

I just dont know how people do it. TARDIS techonology backpacks? Iw ant one!

Actually, it's fairly easy. Underwear and socks compact way down. If you're travelling in the summer, you bring light clothing, which also compacts nicely. Most people skip the sweater, and bring a light jacket they can wear or carry. No hat (sunglasses) or they wear the hat. One sunscreen, one bug spray. Maybe a combination bottle. No doodads that can't go in a pocket. One or two books, depending on size and reading speed. You're on vacation, so really you can get away with only changing pants every 3 days (but cycle through, don't wear them straight), so you only need 4 pair (you're wearing one). One pair of shoes, one pair sandals if you're going to the beach. You don't need a pillow, that's what your jacket's for. You don't need the "something to do" that's what the pocket gadgets and books are for.

[Nyoibo]

I had 1 large duffel bag and a rifle case* to take all my stuff in for a 5 month stay in the US, it was all I needed and I had room to spare.

*It was for my whips and fire staff, not guns.

[PepperElf]

my evil side says "fine, go up now... but don't you dare bitch that it's not clean... if you want it clean you have to wait... oh, you won't be with us again? Yes! There is a God!"