I work in a Florida restaurant chain/sportsbar known for its wings. I'm a hostess there, which involves (of course) seating the patrons, and taking to-go orders.
While relatively minor, these situations with customers really add up when hearing them 10 times a day.
Tonight's theme is "booths"
We have an assortment of four-person tables, "hi-top" tables with stools, and a few booths along the wall, as well as three huge 12-person booths. We try to give the patrons a choice; however, all the booths were taken.
me: Hi, welcome to ****** ********, how many is in your party?
sc: 3
me: and do you prefer a table, or a hi-top?
sc: booth
me: well, we have no booths available, ...you can have a table or hi-top
sc: *whine*BOOTH! *insert temper tantrum here*
TOO BAD, so sad, looks like your shit outta luck pal
Big Booths
As per company policy and as a favor to the larger parties, we will seat no less than 5 at a 12-seater booth. Guy comes in with son and wife, wife goes to bathroom. I say my speel, and he wants a "big booth" and points to a 12-seater. I told him sorry, ill have to seat him some where else, I ask if thats OK, he says NO! sternly, then smirks and laughs with his kid, right infront of me. What a douche. I was tempted to tell him to bend over so i can forcibly insert that 12-seater right up his ass in front of his kid
So the booth that I seated him at after that..get this ...wasnt big enough
Same day, another husband/wife/kid come in, man walks away, woman wants the "big booth"...yes the 12 seater, you guessed it. Manager came up and told me to give it to em to shut em up basically, when i sit them there...husband says "theres NOT 300 of us, is there? " lets sit over there" grrrrrr wtf
Or the woman that agrees to 2 tables pushed together, (party of 6) so i do that, seat them, then she whines to me about why she cant have a booth, after agreeing a table is ok
Sc:You know I'd rather have a BOOTH!
Me: Sorry, all our booths for large parties are taken
Sc: *dramatic sigh*
Sc's hubby: (to her) look its ok, we got a table, practically no wait..we can deal with a table cant we?
Me: I can give you a big booth once one of the parties leave
Sc: WELL HOW LONG IS THAT GONNA BE?
me: it depends on how long it takes one of those parties to eat
Sc: (obviously either stupid or deaf) HOW LONG???? I WANNA FRIGGIN ANSWER!
hubby: How about we just sit here until one of em opens up, if it does soon we'll take it please.
Me: (to woman) is that ok?
Sc: Since i have no CHOICE!
I dunno what she wanted me to do. Kick a 12-top out of their booth so she could have it? Stupid, spoiled entitlement whore. Always wants her own way. She should do humanity a favor...and get sterilized...
as for the husband, I think what pissed her off is he agreed with my logic, and he was smiling at me alot
Thanks CS for letting a gal vent!
While relatively minor, these situations with customers really add up when hearing them 10 times a day.
Tonight's theme is "booths"
We have an assortment of four-person tables, "hi-top" tables with stools, and a few booths along the wall, as well as three huge 12-person booths. We try to give the patrons a choice; however, all the booths were taken.
me: Hi, welcome to ****** ********, how many is in your party?
sc: 3
me: and do you prefer a table, or a hi-top?
sc: booth
me: well, we have no booths available, ...you can have a table or hi-top
sc: *whine*BOOTH! *insert temper tantrum here*
TOO BAD, so sad, looks like your shit outta luck pal

Big Booths
As per company policy and as a favor to the larger parties, we will seat no less than 5 at a 12-seater booth. Guy comes in with son and wife, wife goes to bathroom. I say my speel, and he wants a "big booth" and points to a 12-seater. I told him sorry, ill have to seat him some where else, I ask if thats OK, he says NO! sternly, then smirks and laughs with his kid, right infront of me. What a douche. I was tempted to tell him to bend over so i can forcibly insert that 12-seater right up his ass in front of his kid


Same day, another husband/wife/kid come in, man walks away, woman wants the "big booth"...yes the 12 seater, you guessed it. Manager came up and told me to give it to em to shut em up basically, when i sit them there...husband says "theres NOT 300 of us, is there? " lets sit over there" grrrrrr wtf
Or the woman that agrees to 2 tables pushed together, (party of 6) so i do that, seat them, then she whines to me about why she cant have a booth, after agreeing a table is ok
Sc:You know I'd rather have a BOOTH!
Me: Sorry, all our booths for large parties are taken
Sc: *dramatic sigh*
Sc's hubby: (to her) look its ok, we got a table, practically no wait..we can deal with a table cant we?
Me: I can give you a big booth once one of the parties leave
Sc: WELL HOW LONG IS THAT GONNA BE?
me: it depends on how long it takes one of those parties to eat
Sc: (obviously either stupid or deaf) HOW LONG???? I WANNA FRIGGIN ANSWER!
hubby: How about we just sit here until one of em opens up, if it does soon we'll take it please.
Me: (to woman) is that ok?
Sc: Since i have no CHOICE!
I dunno what she wanted me to do. Kick a 12-top out of their booth so she could have it? Stupid, spoiled entitlement whore. Always wants her own way. She should do humanity a favor...and get sterilized...


Thanks CS for letting a gal vent!

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