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To say today was the day from hell is an understatement. It started off horrible and just got worse from there. I'll fast-forward through most of the day and just tell my tale of the longest check-out in history.
As usual, I was called up front to run a lane. I had just over an hour to go on my shift so I figured I'd be up there for the rest of it. Little did I know when I flipped on my light that most of that hour + would be spent with ONE SC.
In order to sign in to our registers you need to punch in your 3 digit password then place your finger on a sensor so it can identify you by your fingerprint. Nine times out of ten the stupid sensor doesn't recognize your finger so you have to start all over again. It's a royal PITA. I'm not sure how many times it took but eventually it worked and I started ringing up the order for the first customer in line. At this point there were 3 customers in my lane. The last was actually a middle-aged couple.
I finished with the first customer and looked up to see that there were now 5 people in my lane with the middle-aged couple now 2nd in line. The woman who was next immediately said, "I will be paying for 2 seperate orders with 2 different credit cards." No problem, I thought and began scanning her crap. She then said, "I'll be needing some rainchecks because you were out of some of the items I wanted."
"Okay," I replied,"just remind me if I forget."
She had maybe 50-60 items in her first order. I began scanning and bagging them. She was one of those people who watches intently as you scan each item then questions nearly everything you scan. The toddler that was with her began to squirm around and be an overall pain. She started getting after him while at the same time leaning over to look at the screen to make sure everything was ringing up correctly. After a few minutes of struggling with the kid she said, "I wish I could just leave you home."
I'm thinking...and I wish you had BOTH just stayed home.
I get her first order bagged up and she hands me a fist full of coupons. She had a coupon for every freakin item. I've never seen that many coupons. Hell, I'm old and I haven't used that many coupons over the course of my lifetime.
Once again she's leaning way over the belt to see the screen and nearly every other coupon I scanned was rejected. Reasons given were either 'too few items scanned' or 'too many coupons' or whatever the hell else it could come up with. So she's pulling shit out of the bags to prove that she did indeed buy that item or she did indeed buy that many of this item. After about 20 times I finally just said, "Nevermind. I'll just hand-enter them. There are other people in line." (Although some of them got tired of waiting and moved on.)
By this time the middle-aged couple behind her have placed a large portion of their order on the belt and are both grumbling...loudly.
After scanning/entering her shitload of coupons I start to close-out the transaction when she decides that I missed one of them.
She says, "I had 6 of these $2.00 coupons and there's only 5 listed on the screen."
I looked at the screen and I saw (6) -$2.00 and pointed this out to her.
"No," she complained, "that -$2.00 is for this." (points to some item in her cart.)
Now the middle-aged couple has completely lost it. "You've got to be kidding me? There are people behind you, ya know?"
So, I punch in the $2.00 invisible coupon just to get her the hell out of my face. She pays and I'm thinking thank God that's over.
Not quite!
I completely forgot that she had two orders.
So, we did the same thing all over again but with fewer items.
I have now spent at least 40 minutes with this POS and it still wasn't over.
Rainchecks. Oh God, she wants rainchecks!!!
And of course, I have none at my til. My neighbor only had two but this SC needed 6. So I go from til to til to find some more.
When I returned the couple behind her were really giving her hell.
Saying such things as:
"You should be ashamed of yourself."
"You think you're the only one in the store?"
"How can you be so inconsiderate?"
The SC replied in the most calm manner, "I'd wait for you and I expect you to wait for me...silently."
That was the last straw. I really thought they would come to blows. By this time I was so stressed I was shaking. I don't recall everything they said to her but I'll bet it was good.
Our Service Coordinator happened to be at the next til so the middle-aged couple asked her if she was a manager. She said no but she could help them. As they complained to her, I'm trying to write rainchecks on the turnstyle while the little brat is pushing it back and forth. Then her phone rings and I have to stand there and wait for her to finish her conversation so I can find out what other things she wants rainchecks for.
By the time it was over I had spent 50 minutes on this woman's order(s).
The Service Coordinator then got on my register and scanned the middle-aged couples' order while I bagged so we could get them out of there asap. Their order was three times the size but it took all of 6 or 7 minutes to get them rang up and out.
They told the Service Coordinator that they had never seen anything like that before and couldn't believe we had to put up with such nonsense. The lady said she was going to remember that woman's face so she'd be sure to never get in line behind her again.
They at least stood up for me which I was thankful for but it was the most stressful situation I've experienced in over 8 years in retail.
I now have an eye twitch.
No. I'm not winking at you!
As usual, I was called up front to run a lane. I had just over an hour to go on my shift so I figured I'd be up there for the rest of it. Little did I know when I flipped on my light that most of that hour + would be spent with ONE SC.
In order to sign in to our registers you need to punch in your 3 digit password then place your finger on a sensor so it can identify you by your fingerprint. Nine times out of ten the stupid sensor doesn't recognize your finger so you have to start all over again. It's a royal PITA. I'm not sure how many times it took but eventually it worked and I started ringing up the order for the first customer in line. At this point there were 3 customers in my lane. The last was actually a middle-aged couple.
I finished with the first customer and looked up to see that there were now 5 people in my lane with the middle-aged couple now 2nd in line. The woman who was next immediately said, "I will be paying for 2 seperate orders with 2 different credit cards." No problem, I thought and began scanning her crap. She then said, "I'll be needing some rainchecks because you were out of some of the items I wanted."
"Okay," I replied,"just remind me if I forget."
She had maybe 50-60 items in her first order. I began scanning and bagging them. She was one of those people who watches intently as you scan each item then questions nearly everything you scan. The toddler that was with her began to squirm around and be an overall pain. She started getting after him while at the same time leaning over to look at the screen to make sure everything was ringing up correctly. After a few minutes of struggling with the kid she said, "I wish I could just leave you home."
I'm thinking...and I wish you had BOTH just stayed home.
I get her first order bagged up and she hands me a fist full of coupons. She had a coupon for every freakin item. I've never seen that many coupons. Hell, I'm old and I haven't used that many coupons over the course of my lifetime.
Once again she's leaning way over the belt to see the screen and nearly every other coupon I scanned was rejected. Reasons given were either 'too few items scanned' or 'too many coupons' or whatever the hell else it could come up with. So she's pulling shit out of the bags to prove that she did indeed buy that item or she did indeed buy that many of this item. After about 20 times I finally just said, "Nevermind. I'll just hand-enter them. There are other people in line." (Although some of them got tired of waiting and moved on.)
By this time the middle-aged couple behind her have placed a large portion of their order on the belt and are both grumbling...loudly.
After scanning/entering her shitload of coupons I start to close-out the transaction when she decides that I missed one of them.
She says, "I had 6 of these $2.00 coupons and there's only 5 listed on the screen."
I looked at the screen and I saw (6) -$2.00 and pointed this out to her.
"No," she complained, "that -$2.00 is for this." (points to some item in her cart.)
Now the middle-aged couple has completely lost it. "You've got to be kidding me? There are people behind you, ya know?"
So, I punch in the $2.00 invisible coupon just to get her the hell out of my face. She pays and I'm thinking thank God that's over.
Not quite!
I completely forgot that she had two orders.
So, we did the same thing all over again but with fewer items.
I have now spent at least 40 minutes with this POS and it still wasn't over.
Rainchecks. Oh God, she wants rainchecks!!!
And of course, I have none at my til. My neighbor only had two but this SC needed 6. So I go from til to til to find some more.
When I returned the couple behind her were really giving her hell.
Saying such things as:
"You should be ashamed of yourself."
"You think you're the only one in the store?"
"How can you be so inconsiderate?"
The SC replied in the most calm manner, "I'd wait for you and I expect you to wait for me...silently."
That was the last straw. I really thought they would come to blows. By this time I was so stressed I was shaking. I don't recall everything they said to her but I'll bet it was good.
Our Service Coordinator happened to be at the next til so the middle-aged couple asked her if she was a manager. She said no but she could help them. As they complained to her, I'm trying to write rainchecks on the turnstyle while the little brat is pushing it back and forth. Then her phone rings and I have to stand there and wait for her to finish her conversation so I can find out what other things she wants rainchecks for.
By the time it was over I had spent 50 minutes on this woman's order(s).
The Service Coordinator then got on my register and scanned the middle-aged couples' order while I bagged so we could get them out of there asap. Their order was three times the size but it took all of 6 or 7 minutes to get them rang up and out.
They told the Service Coordinator that they had never seen anything like that before and couldn't believe we had to put up with such nonsense. The lady said she was going to remember that woman's face so she'd be sure to never get in line behind her again.
They at least stood up for me which I was thankful for but it was the most stressful situation I've experienced in over 8 years in retail.
I now have an eye twitch.
No. I'm not winking at you!
My store was located 1 1/2 hours south of the Vermont border in Massachusetts.
since the somehow overlooked the three announcements we made that alcohol purchases couldn't be processed after 11:30 and that all purchases had to be rung up and paid for before then.
I had a lady give me the *Evil Eye once. I was like, "whatever, my dad's a **brujo."
(I suck at Spanish and remembered that "J" is pronounced like "H" is.)
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