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Long time member, first time poster in the Sucky Customers area. This'll be fun! Everybody knows that the situations leading up to these posts always are!
I work in a fairly well-known coffee shop that America Runs On. We get all sorts of customers, but the fun of the job is that we have a lot of dead moments where we have to entertain ourselves and each other. It's a very lighthearted place where everybody gets along 99% of the time. I've been working there for about a month or so now and I love it. But occasionally we'll get a weird or annoying customer, and that's where my post begins.
Make Up Your Mind Already
Me: So that's xx, with xx, and xx. Would you like any coffee with that?
Man: Oh, I dunno, maybe.
Me: .... -stares expectantly-
Man: .... -stares expectantly-
Okay, sir? I can't exactly go on a 'maybe'. Where I come from (2 miles away), maybe means "perhaps yes, perhaps no". This is not a definitive answer. Would you like me to make the decision for you? Because I would be more than happy to make you some coffee and charge you more money. But if you want to make the decision for yourself, keep in mind that there are six people waiting in line behind you. Oh, I know! Maybe you should ask one of them!
Well, I have the Coffee, but...
(Drive Thru)
One of the things I like to do to entertain my coworkers is gripe about just about everything. I do so in a lighthearted tone, and it keeps morale up.
SC: Hi, I would like two pounds of coffee please, that'll be all.
Look, I know it's raining. But you really can't be bothered to get out of your car to get the two pounds of coffee yourself? They're not exactly drive-thru food material. Not to mention you didn't tell me what kind of coffee you wanted. But whatever, I'm a forgiving person until I get home from work, I'll get you your coffee. But in the meantime, I'll use the Page Button on my headset to talk to my Coworker without you hearing.
Me: (To CW) You do NOT order bags of coffee through drive thru! No no no! Yer doin' it WRONG!
So I get him the coffee and bring it over.
SC: Could I also have... 8 cups?
Me:
8 cups? Of coffee?
SC: No, no, just 8 cups.
Me: Are you talking about the free cups we had last month? I'd have to talk to my manager tomorrow...
SC: No, just 8 medium size cups.
Me: Oh, I see. Yes, I can get those for you.
SC: I already have the coffee, I just need the cups.
That made me blink a bit. You have a coffee filter where you're going but you don't have any cups? Or do you just not wash the ones you have at home and are going to have friends over? Either way, that's kind of weird.
Refill my coffee!
(Drive Thru)
Me: Hi, can I help you?
SC: Refill my coffee.
Me: Will that be all?
SC: REFILL my COFFEE.
Me: ... Please pull up.
Me: (Over the headset privately to CW) What a Bi**h!
CW: My thoughts exactly.
Seriously, listen before you get angry at me for trying to get your order right. And you could at least put down the cell before you hand me your money.
Downtime Fun
CW's Friend: I dare you to tell the next person who comes in to order a bagel that you're all out of them, and say it with a straight face.
CW: I wish.
Me: I'd do it if it looked like they had a sense of humor. And when they'd point and tell me they're right behind me, I'd reply "Sorry, but we're not allowed to sell display models."
CW's friend:
Man, I wasn't even supposed to work that 8 hour shift today. I was supposed to be at my friend's birthday party. Oh, well.
Edit: Oh, I forgot this one!
Creeper
CW got this one. According to her, some old lady told her "I'll think of you when I'm watching my movie."
She wasn't quite sure how to react to that.
I work in a fairly well-known coffee shop that America Runs On. We get all sorts of customers, but the fun of the job is that we have a lot of dead moments where we have to entertain ourselves and each other. It's a very lighthearted place where everybody gets along 99% of the time. I've been working there for about a month or so now and I love it. But occasionally we'll get a weird or annoying customer, and that's where my post begins.
Make Up Your Mind Already
Me: So that's xx, with xx, and xx. Would you like any coffee with that?
Man: Oh, I dunno, maybe.
Me: .... -stares expectantly-
Man: .... -stares expectantly-
Okay, sir? I can't exactly go on a 'maybe'. Where I come from (2 miles away), maybe means "perhaps yes, perhaps no". This is not a definitive answer. Would you like me to make the decision for you? Because I would be more than happy to make you some coffee and charge you more money. But if you want to make the decision for yourself, keep in mind that there are six people waiting in line behind you. Oh, I know! Maybe you should ask one of them!
Well, I have the Coffee, but...
(Drive Thru)
One of the things I like to do to entertain my coworkers is gripe about just about everything. I do so in a lighthearted tone, and it keeps morale up.
SC: Hi, I would like two pounds of coffee please, that'll be all.
Look, I know it's raining. But you really can't be bothered to get out of your car to get the two pounds of coffee yourself? They're not exactly drive-thru food material. Not to mention you didn't tell me what kind of coffee you wanted. But whatever, I'm a forgiving person until I get home from work, I'll get you your coffee. But in the meantime, I'll use the Page Button on my headset to talk to my Coworker without you hearing.
Me: (To CW) You do NOT order bags of coffee through drive thru! No no no! Yer doin' it WRONG!
So I get him the coffee and bring it over.
SC: Could I also have... 8 cups?
Me:
8 cups? Of coffee?SC: No, no, just 8 cups.
Me: Are you talking about the free cups we had last month? I'd have to talk to my manager tomorrow...
SC: No, just 8 medium size cups.
Me: Oh, I see. Yes, I can get those for you.
SC: I already have the coffee, I just need the cups.
That made me blink a bit. You have a coffee filter where you're going but you don't have any cups? Or do you just not wash the ones you have at home and are going to have friends over? Either way, that's kind of weird.
Refill my coffee!
(Drive Thru)
Me: Hi, can I help you?
SC: Refill my coffee.
Me: Will that be all?
SC: REFILL my COFFEE.
Me: ... Please pull up.
Me: (Over the headset privately to CW) What a Bi**h!
CW: My thoughts exactly.
Seriously, listen before you get angry at me for trying to get your order right. And you could at least put down the cell before you hand me your money.
Downtime Fun
CW's Friend: I dare you to tell the next person who comes in to order a bagel that you're all out of them, and say it with a straight face.
CW: I wish.
Me: I'd do it if it looked like they had a sense of humor. And when they'd point and tell me they're right behind me, I'd reply "Sorry, but we're not allowed to sell display models."
CW's friend:
Man, I wasn't even supposed to work that 8 hour shift today. I was supposed to be at my friend's birthday party. Oh, well.
Edit: Oh, I forgot this one!
Creeper
CW got this one. According to her, some old lady told her "I'll think of you when I'm watching my movie."
She wasn't quite sure how to react to that.
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