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A co-worker walks up to me.
CW: Uhh, there's a guy out there who wants to speak to the manager.
Me: OK, I'll go over.
The bar was EMPTY, so I just assumed it was going to be a delivery or some maintainence or something. But oh no. There he was.
Me: Hi there. How can I help?
SC: Are you the manager??
Me: Yes I am.
SC: Good. I...am...angry.
Me: Ok...
SC: And you don't even know why I'm angry. Says a lot.
Me: What are you angry about sir?
SC: I was in here a week and a half ago, and the service I recieved was awful. The food was awful, the drink was awful, everything was awful.
Me: Was the problem not resolved on that night?
SC: I asked to speak to a manager. Someone went to get one, but they were taking too long, so I left a note with my number on it and left. NO...ONE...HAS...RANG...ME.
Me: I am very sorry sir. I was not aware of this at all.
SC: Yeah, I figured you would say that.
Me: Did you inform anyone you had left your number behind?
Remember, I work in a bar. If someone leaves a note with a number on it, the staff are just going to assume they are being hit on.
SC: No. I want to know why I have had to come all the way here to get this resolved. Why did no one ring me?
Me: Sir, to be honest, it is probably because the management did not get the note.
SC: That's impossible. That's a lie. I want this resolved. So what are you going to do for me?
He raised his eyebrows in a very patronising manner.
Me: Well sir, all I can do is apologize for the experience you had the other week, pass the details onto the team and try and ensure it never happens again.
SC: That's insulting. I was thinking more along the lines of you giving me money.
Me:
I can't give you money sir.
SC: Yes you can. Get on the phone to another member of management right now, and get me what I want.
Me: Sir, I can't give you money regarding something that happened nearly two weeks ago. That money is gone. We do not have a 90 day policy on meals. If you have a problem, it HAS to be resolved there and then.
SC: I am not accepting that.
Me: Do you even have a receipt?
SC: No.
Me: Do you know who you spoke to that night?
SC: No.
Me: Not even a description?
SC: No.
Me: So you have absolutely no proof that you were even here?
SC: You ARE going to get me my money back.
Me: Sir, you have basically walked in here and told me to remove money from our registers, and hand it over to you. If you had a weapon it would be classed as robbery.
His eyebrows nearly hit the roof. I raised mine at him on purpose.
SC: I have over FIFTY friends, and I am going to tell each and every one of them never to come in here.
Me: Have a great day.
Boy he made me angry.
CW: Uhh, there's a guy out there who wants to speak to the manager.
Me: OK, I'll go over.
The bar was EMPTY, so I just assumed it was going to be a delivery or some maintainence or something. But oh no. There he was.
Me: Hi there. How can I help?
SC: Are you the manager??
Me: Yes I am.
SC: Good. I...am...angry.
Me: Ok...
SC: And you don't even know why I'm angry. Says a lot.
Me: What are you angry about sir?
SC: I was in here a week and a half ago, and the service I recieved was awful. The food was awful, the drink was awful, everything was awful.
Me: Was the problem not resolved on that night?
SC: I asked to speak to a manager. Someone went to get one, but they were taking too long, so I left a note with my number on it and left. NO...ONE...HAS...RANG...ME.
Me: I am very sorry sir. I was not aware of this at all.
SC: Yeah, I figured you would say that.
Me: Did you inform anyone you had left your number behind?
Remember, I work in a bar. If someone leaves a note with a number on it, the staff are just going to assume they are being hit on.
SC: No. I want to know why I have had to come all the way here to get this resolved. Why did no one ring me?
Me: Sir, to be honest, it is probably because the management did not get the note.
SC: That's impossible. That's a lie. I want this resolved. So what are you going to do for me?
He raised his eyebrows in a very patronising manner.
Me: Well sir, all I can do is apologize for the experience you had the other week, pass the details onto the team and try and ensure it never happens again.
SC: That's insulting. I was thinking more along the lines of you giving me money.
Me:
I can't give you money sir.SC: Yes you can. Get on the phone to another member of management right now, and get me what I want.
Me: Sir, I can't give you money regarding something that happened nearly two weeks ago. That money is gone. We do not have a 90 day policy on meals. If you have a problem, it HAS to be resolved there and then.
SC: I am not accepting that.
Me: Do you even have a receipt?
SC: No.
Me: Do you know who you spoke to that night?
SC: No.
Me: Not even a description?
SC: No.
Me: So you have absolutely no proof that you were even here?
SC: You ARE going to get me my money back.
Me: Sir, you have basically walked in here and told me to remove money from our registers, and hand it over to you. If you had a weapon it would be classed as robbery.
His eyebrows nearly hit the roof. I raised mine at him on purpose.
SC: I have over FIFTY friends, and I am going to tell each and every one of them never to come in here.
Me: Have a great day.
Boy he made me angry.
k doesn't count.
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