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Guest books for last thanksgiving but is diagnosed with cancer a few weeks before so we allow them to reschedule. They call us back and give us their dates but they gave us the week before thanksgiving and not the week of and the problem was the home they originally reserved was no longer available that week.
Guest: can those other people be moved?
Me: no sir
Guest: but this is partially your fault, I mean, we gave you the wrong dates but it was your responsibility to correct it
Me: correct it?
Guest: yes, you knew we had thanksgiving week booked last year so even though we gave you the wrong dates, you should have known we would have wanted thanksgiving this year
Me: sir, we booked the dates you told us
Guest: yea but you should have assumed we meant thanksgiving week...why the hell would we book thanksgiving week last year and then come the week before this year
Me: sorry sir, but we dont know your travel plans
Guest: so you just play dumb?
Me: well sir we book the dates we are given, we would never change a reservation because we assume you meant something else. What if we changed it and it turned out those dates were correct? We dont know.
Guest: so I cant have that house, can I go to this other house thats right on the ocean with a private heated pool and hot tub for the same price as the dumpy little 3 star I reserved before? (I changed his exact words so I could show you how ridiculous he was)
Me: no sir, thats a $3000 rate difference
Guest: I think you should pay that. I dont think it's fair that we should have to
Me: we cant
Guest: this is just great.........you have ruined our thanksgiving.......COCK SUCKER.....COCK SUCKER
CLICK
Guest: can those other people be moved?
Me: no sir
Guest: but this is partially your fault, I mean, we gave you the wrong dates but it was your responsibility to correct it
Me: correct it?
Guest: yes, you knew we had thanksgiving week booked last year so even though we gave you the wrong dates, you should have known we would have wanted thanksgiving this year
Me: sir, we booked the dates you told us
Guest: yea but you should have assumed we meant thanksgiving week...why the hell would we book thanksgiving week last year and then come the week before this year
Me: sorry sir, but we dont know your travel plans
Guest: so you just play dumb?
Me: well sir we book the dates we are given, we would never change a reservation because we assume you meant something else. What if we changed it and it turned out those dates were correct? We dont know.
Guest: so I cant have that house, can I go to this other house thats right on the ocean with a private heated pool and hot tub for the same price as the dumpy little 3 star I reserved before? (I changed his exact words so I could show you how ridiculous he was)
Me: no sir, thats a $3000 rate difference
Guest: I think you should pay that. I dont think it's fair that we should have to
Me: we cant
Guest: this is just great.........you have ruined our thanksgiving.......COCK SUCKER.....COCK SUCKER
CLICK
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