Guest: yea Dave, I booked my reservation in April but I noticed online the rate is lower
Me: well we dropped the rates after you made the reservation
Guest: so I am due a refund
Me: for what?
Guest: well the rates were dropped and I feel I should benefit from that
Me: we gave you a discount alrerady
Guest: I dont think its fair that the rates drop and I have to suffer
Me: let me check with my manager
Me: I'm sorry but the manager says she wont reduce the rate
Guest: well thats false advertising
Me: how so?
Guest: are you calling me a liar
Me: no I am simply asking how its false advertising
Guest: because I booked my reservation thinking I got the best deal and something better came along and I cant take advantage of it
Me: thats still not false advertising...we gave you the rate you promised
Guest: I am due a refund and if I have to go to the GD supreme court to get it, I will...put your manager on
MY gutless wonder of a manager give this man the cheaper rate after telling me I couldnt...Oh I am no pissed
Me: well we dropped the rates after you made the reservation
Guest: so I am due a refund
Me: for what?
Guest: well the rates were dropped and I feel I should benefit from that
Me: we gave you a discount alrerady
Guest: I dont think its fair that the rates drop and I have to suffer
Me: let me check with my manager
Me: I'm sorry but the manager says she wont reduce the rate
Guest: well thats false advertising
Me: how so?
Guest: are you calling me a liar
Me: no I am simply asking how its false advertising
Guest: because I booked my reservation thinking I got the best deal and something better came along and I cant take advantage of it
Me: thats still not false advertising...we gave you the rate you promised
Guest: I am due a refund and if I have to go to the GD supreme court to get it, I will...put your manager on
MY gutless wonder of a manager give this man the cheaper rate after telling me I couldnt...Oh I am no pissed
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