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  • another whiner

    Guest: yea Dave, I booked my reservation in April but I noticed online the rate is lower

    Me: well we dropped the rates after you made the reservation

    Guest: so I am due a refund

    Me: for what?

    Guest: well the rates were dropped and I feel I should benefit from that

    Me: we gave you a discount alrerady

    Guest: I dont think its fair that the rates drop and I have to suffer

    Me: let me check with my manager

    Me: I'm sorry but the manager says she wont reduce the rate

    Guest: well thats false advertising

    Me: how so?

    Guest: are you calling me a liar

    Me: no I am simply asking how its false advertising

    Guest: because I booked my reservation thinking I got the best deal and something better came along and I cant take advantage of it

    Me: thats still not false advertising...we gave you the rate you promised

    Guest: I am due a refund and if I have to go to the GD supreme court to get it, I will...put your manager on


    MY gutless wonder of a manager give this man the cheaper rate after telling me I couldnt...Oh I am no pissed

  • #2
    I hate it when they do that!

    I'm sorry, store policy, I can't.

    MANAGER!

    Just do it.

    I don't go in for ancient wisdom
    I don't believe just 'cause ideas are tenacious
    It means that they're worthy - Tim Minchin, "White Wine in the Sun"

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    • #3
      Me: we gave you a discount alrerady
      sounds like you already gave him the discount and he wants more?

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      • #4
        I understand what he's saying, but if he's looking for a deal, why didn't he book last minute like every other smart shopper would?

        I've heard a lot of crap recently from people who booked when the price of oil - ergo travel - was really high and the price of flying was WOW!

        Right now - the seats on the same flight are so much lower, but that's the way the cookie crumbles! It's not fair. It's not right, but... Hey - deal with it CS! Don't take it out on those that can't do anything about it.

        And your GWM certainly doesn't help by rewarding the jackass!

        __________

        One day closer to retirement!
        No... Just No! And I mean it this time!

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        • #5
          I have never hated managers that fold on corp policy, I dont like it but I can understand it.

          I DO however HATE managers that fold AFTER they have insisted that you uphold the policy. It makes you look like the jackarse and they are the hero....

          totally and utterly gutless
          I wasnt put on this earth to make you feel like a man ~ Mary Bertone

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          • #6
            Quoth vacation_rentals_suck View Post
            MY gutless wonder of a manager give this man the cheaper rate after telling me I couldnt...Oh I am no pissed
            I.
            Seriously.
            Fucking.
            HATE IT!!
            When managers do that.

            In all the years I was a manager or supervisor at a job I never did that to an employee.
            NEVER.
            Not even once.

            If an employee asked me something and I advised them to say "no" to the customer... then if and when that customer got to me, I upheld the decision.
            In fact, I would take things a step further.
            Sometimes, I would approve an employee to give a partial discount or partial refund to a customer (usually in cases where NO discount or refund was warranted at all)... if the customer declined this and demanded the full amount and wanted to speak to me, I would then take the call or issue and deal with the customer directly. I would then inform the customer that since the issue was escalated, then any discount/refund they were offered could possibly become null and void (sort of like "Let's Make A Deal"... either keep the envelope or give it up to see what's behind Door #3).
            Many times I did renege whatever they were offered and they ended up with nothing.
            "It's not easy being evil in a world that's gone to Hell" ~ Anton LaVey

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            • #7
              My take on it? Offer the customer the option of cancelling the current booking and making a new one at the new price. But then, after cancelling - OOOPS sorry, those units are all booked up now! No unit for you at all. See you next year - if you book early!

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