This particular situation was a screw up of ours but to say this SC overreacted would be a gross understatement. First, the place she booked left our rental program so we offered her another place which she was happy with. However, the reservation got moved to something else and the place she was supposed to move to was booked.
Guest: so move them out
Me: I cant do that
Guest: why not? you did it to us
Me: I understand that ma'am but...
Guest: but nothing, go down there immediately and tell those sons of bitches to leave
Me: no ma'am
Guest: YES SIR
Me: I'm not doing it
Guest: fine, if you dont throw them out, I will
Me: if you go to that property and harass those people, I will call the police
Guest: we'll see about that
an hour and a half later, she calls back
Guest: YOU LIAR.....I am here at this house and just knocked on the door and nobody answered and there isnt a fucking car in the driveway. There is nobody here, you GD MF'ing liar.....(husband is in the background telling wife to shut up, she is embarassing him) I dont give a fuck if I am embarassing you, this asshole lied to me.......I want a fucking key to this property now and I want you personally to bring it and explain why you lied to me
Me: I didnt lie to you
Guest: you lied again
Me: there are people there
Guest: and where the fuck are they?
Me: I dont know but ma'am, you need to leave that property before we call the police
Guest: you send the police down here and I will tell them how you took this property from me and lied...you lied
Me: ma'am
Guest: shut up, you liar
Me: I am trying to....
Guest: shut up, shut up, goddamnit shut up
I call the police who later call and tell me that they in fact arrested this lady because punched an office in the face and refused to leave the property and kept going on and on and on about how I am the real criminal because I ruined her vacation
Her husband came to our front desk in tears......."I am so sorry you had to deal with her. I have been dealing with her for 18 years"
Guest: so move them out
Me: I cant do that
Guest: why not? you did it to us
Me: I understand that ma'am but...
Guest: but nothing, go down there immediately and tell those sons of bitches to leave
Me: no ma'am
Guest: YES SIR
Me: I'm not doing it
Guest: fine, if you dont throw them out, I will
Me: if you go to that property and harass those people, I will call the police
Guest: we'll see about that
an hour and a half later, she calls back
Guest: YOU LIAR.....I am here at this house and just knocked on the door and nobody answered and there isnt a fucking car in the driveway. There is nobody here, you GD MF'ing liar.....(husband is in the background telling wife to shut up, she is embarassing him) I dont give a fuck if I am embarassing you, this asshole lied to me.......I want a fucking key to this property now and I want you personally to bring it and explain why you lied to me
Me: I didnt lie to you
Guest: you lied again
Me: there are people there
Guest: and where the fuck are they?
Me: I dont know but ma'am, you need to leave that property before we call the police
Guest: you send the police down here and I will tell them how you took this property from me and lied...you lied
Me: ma'am
Guest: shut up, you liar
Me: I am trying to....
Guest: shut up, shut up, goddamnit shut up
I call the police who later call and tell me that they in fact arrested this lady because punched an office in the face and refused to leave the property and kept going on and on and on about how I am the real criminal because I ruined her vacation
Her husband came to our front desk in tears......."I am so sorry you had to deal with her. I have been dealing with her for 18 years"
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