This Takes Stones

[DaDairyDruid]

Story from about a year ago, was not there personally to witness, made the rounds at the store. Apologies if SO told story earlier.

Story goes something like this. Woman comes in to return carton of OJ, saying its past the exparation date. As an aside, this does happen on occasion, We do miss expired product from time to time. As a second aside, its not an experation date, its a sell by date, Most product is still good past that date for at least a week, depending on how cold your fridge is and how well you keep it sealed.

Back to the story. The customer had her receipt for the OJ (a minor miracle in and of itself). The Punch line: The Carton was over half empty . The follow up: The recept was 3 WEEKS old.

The MOD tries to tell the lady, Look you bought it 3 weeks ago (when it was still good), its not the stores fault you didnt drink it all before it went past the date.

You all can guess what happened next can't you?

Yep, she started to whine and bitch saying that we weren't providing good customer service, She had her receipt, why wouldn't we take it, its expired im not going to drink it! Waaahhhhh!

Long story short. She got her money back.

I later asked the MOD in question why he gave her a refund. His answer was 1) its not his money and 2) if he didnt she would have called corporate, gotten a $50 gift card as an apology, and gotten the MOD in trouble.


and people wonder why we hate customers and corporate.....

[Apathy]

Yay, some bitch get reinforced for being a bitch.

One of my life goals is to be an expatriate. Unfortunately, these forums are teaching me that Canada and England are no better.

[Irving Patrick Freleigh]

1) its not his money

Actually, it can be eventually, because constant frivolous returns will cut into the store's profits and can 86 his bonuses.

2) if he didnt she would have called corporate, gotten a $50 gift card as an apology, and gotten the MOD in trouble.

Nice. Your corporate suits are spineless jellyfish and expect the managers to be the same. I like that...not.

[AriRashkae]

One of my life's goals (and my husband's) is to own our own business, so when people throw temper tantrums like this, we can treat them like we do our kids: pay just enough attention to make sure they don't break anything, and otherwise ignore them.

Also, keep a Polaroid under the counter to make records for the Wall of Cheap Laughs (the banned) when they try to force the issue. There's the door. Use it.

[Onar]

Ugh. I've heard stories about crap like this. It always just baffles me. We give whiners and tantrum throwers free reign on consumer society.

[cinema guy]

One of my life goals is to be an expatriate. Unfortunately, these forums are teaching me that Canada and England are no better.

Someone told me that the English don't like to complain, instead we never go back to an establishment that has given us cause for complaint. But I know from bitter experience that isn't true. So, no refuge in the UK, I'm afraid.

[MannersMakethMan]

It wouldn't surprise me if she'd got the idea off someone else doing it.

When my mum worked on the customer service desk for the striped supermarket of doom, every Saturday without fail, her manager would bring back a four pint bottle of milk with only a drop left in the bottom saying it had gone off. Every week, he'd get another one for free. If the management try stuff like this, is there any wonder the customers think they can get away with murder?

[Bright_Star]

What's the point about having specific rules & procedures clearly outlined for dealing with returns if some manager just basically bends over backwards just to shut somebody up or to avoid "getting in trouble with corporate"? When did the "suits" start being afraid of customers?

[malmalthekiller]

The same exact thing happened to me, but it was with sliced ham.

A lady brought in ham with spots on it, that went bad the month before.

She tried to tell me she bought it BEFORE the date on it. That it was bad the day after she bought it.

She had her receipt, and she bought it a few weeks before the expiration date.

I told her to pound sand, and went on my lunch, and when I came back the manager had told my replacement to give her the money back.

WTF? Managers are retarded. I don't see why they even have signs up for policy. We should just leave piles of money in the front of the store.

[Zeniq]

Managers... and corporate

Oh believe me, I have a story about managers and sorporate that really ticks me off. It's long though, so we'll save that. For now, I will just agree that people suck and so do managers and corporate.

[QASlave]

Food prices are higher because of this crap. Do you think the store ate the loss? Nope, it's factored into the prices for everything you buy.

[Jester]

Long story short. She got her money back.

Utterly fucking ridiculous.

You know what I do when I forget about a bottle of milk or juice in my fridge for a while, or some cheese, and it goes bad because of my own negligence? I throw it the fuck out, like any normal rational human being would do.

I guess I should take that bag of three week old spinach back to Albertson's and be a total douche camel and demand my money back, since it went bad.

Fucking ridiculous. Utterly fucking ridiculous.

One of my life's goals (and my husband's) is to own our own business, so when people throw temper tantrums like this, we can treat them like we do our kids...

I have a lot of reasons for wanting to own my own bar. Probably in Mexico or Arizona.

One of the much more minor reasons is so when someone is a total fuck cake, I can tell them to leave and not come back. In very impolite terms.