I had this happen a few nights ago. I'll jump right into the dialogue.
SC: My key for room 314 isn't working.
Me: Check the in-house list so I can check the name on the reservation and match it to ID. Turns out that this room was unoccupied that night.
Me: What's your name please?
SC: Jack Ass
Me: I'm sorry, but I don't have anyone by that lat name registered. It could be possible you have the wrong hotel.
SC: Oh wait this is the Awesome Inn. Sorry I thought this was the Motel 6.
Shouldn't one of these clues tipped you off that you were at the wrong place?
1. Physical location of the hotel. Ours is close to the street. Theirs is further back.
2. Color and style of uniforms. Ours is a royal blue button up collar shirt. Theirs is a navy blue polo.
3. Layout of the lobby including the fact that we have automatic doors. They do not.
4. Location of the elevator. Ours is straight ahead. With theirs you have to walk down the hall on the first floor a bit.
SC: My key for room 314 isn't working.
Me: Check the in-house list so I can check the name on the reservation and match it to ID. Turns out that this room was unoccupied that night.
Me: What's your name please?
SC: Jack Ass
Me: I'm sorry, but I don't have anyone by that lat name registered. It could be possible you have the wrong hotel.
SC: Oh wait this is the Awesome Inn. Sorry I thought this was the Motel 6.
Shouldn't one of these clues tipped you off that you were at the wrong place?
1. Physical location of the hotel. Ours is close to the street. Theirs is further back.
2. Color and style of uniforms. Ours is a royal blue button up collar shirt. Theirs is a navy blue polo.
3. Layout of the lobby including the fact that we have automatic doors. They do not.
4. Location of the elevator. Ours is straight ahead. With theirs you have to walk down the hall on the first floor a bit.
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