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How high/stupid do you have to realize this is not the hotel you checked into?

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  • How high/stupid do you have to realize this is not the hotel you checked into?

    I had this happen a few nights ago. I'll jump right into the dialogue.

    SC: My key for room 314 isn't working.
    Me: Check the in-house list so I can check the name on the reservation and match it to ID. Turns out that this room was unoccupied that night.
    Me: What's your name please?
    SC: Jack Ass
    Me: I'm sorry, but I don't have anyone by that lat name registered. It could be possible you have the wrong hotel.
    SC: Oh wait this is the Awesome Inn. Sorry I thought this was the Motel 6.

    Shouldn't one of these clues tipped you off that you were at the wrong place?
    1. Physical location of the hotel. Ours is close to the street. Theirs is further back.
    2. Color and style of uniforms. Ours is a royal blue button up collar shirt. Theirs is a navy blue polo.
    3. Layout of the lobby including the fact that we have automatic doors. They do not.
    4. Location of the elevator. Ours is straight ahead. With theirs you have to walk down the hall on the first floor a bit.
    To right the countless wrongs of our days... We shine this light of true redemption, that this place may become as paradise...Oh, what a wonderful world such would be...

  • #2
    I would have to say I never encountered this in my brief stint as a hotel desk jockey. That being said... what an idiot.

    In fact I really can't think of any SC's I had in my brief (6 months) time as a hotel front desk clerk.

    *skulks off to rattle his brain for any SC's during this time*

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    • #3
      He must have been thinking, "hmm, it looks diff. from when I left 1 hour ago. Maybe they did a redecoration in that time."

      But I guess it must be one of those things about some people's brains. Not that he was stupid, simply some people are good at memorizing numbers, some people are good at directions.

      Then again, maybe he had brain damage. My dad had brain damage and he didn't have the slightest idea what day it was. If he looked at the calender, he still couldn't tell. If he marked off days on the calender, he would not remember if he marked off a day today or yesterday.

      Then again, I'm thinking the guy probably did get the clue that the place looked diff. but he didn't think, "oh, if it looks diff. it must be a diff. place."
      Time! Time! Time is what turns kittens into cats.

      Don't teach me a lesson; all I learn is that you are an asshole.

      I wish porn had subtitles.

      Comment


      • #4
        I dunno, I've seen my cousin do stupider while stoned...

        Yet another reason I never want to touch any of that shit.
        "Darling, you are a bitch. I'm joining the Navy." -Cinema Guy 4/30/2009

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        • #5
          I once had to go into one hotel to find how to get to another one. My hotel was on a one-way street that you could only reach by a one-way street that you could only hit if you turned on the proper road. I could see it from the street, but couldn't find the road to get to it!

          The hotel guy laughed and said "yep, we get a lot wondering how to get there".

          But not realizing you were at the wrong hotel.... when it's a different chain... that's strange. My parents once went to the wrong hotel (they hadn't checked in, but were going in to), but the hotel had two hotels on the same street, within visible distance from each other. They didn't think they'd need the exact number (talking one was like 10562 the other 10568). We're talking the same name and everything! Even prices were the same pretty much (although the one had a higher price bracket for the top, and a restaurant). But name wise, you didn't know which was which. If it wasn't that the wrong hotel didn't have any rooms (that weren't the $200+ night rooms) open, they would've just stayed there and transferred the reservation (which was offered).

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          • #6
            I actually did have a drunk guy here once who insisted he was staying here. He & his drunk buddy wouldn't believe me that the names they gave me weren't in the system. Before this, of course, they were knocking on a couple floors of rooms which was freaking out tons of guests. They refused to leave the hotel, so finally I had to have the police come. Just before they got here, one guy passed out in the back nowhere of our parking lot & the other guy started wandering down the street.

            Come to fine out, they had Days Inn keys on them. That particular hotel is about 10 blocks west of us.

            I have also had people come in & yell at me when I can't find their reservations. Most have confirmations numbers (miracle), and the minute they start to give them I have to inform them that those are not how our particular hotel starts confirmation numbers. I have had two outcomes: 1. They realize they are at the wrong hotel 2. They yell at me, check their planner or call their reservationist & are told they are at the wrong hotel. These people rarely apologize for treating me like poop.
            When it comes to getting things done, we need fewer architects and more bricklayers. ---Colleen C. Barrett---

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            • #7
              Oh, I get that all the time... there is another hotel with the same brand as us, but they are West Valley City, they are also about $10 a night less than us... people will go on our website, see our rate, decide they want to try for better, go to Expedia or Orbitz or wherever which doesn't separate the two hotels like our own website does (if you type in Salt Lake City we're the only one that comes up unless you check the box that says check nearby cities, likewise if you type in West Valley City the other one is the only one to come up) and people see it first on the list of sort by price don't check the address or the name and think "deal, that's so much cheaper than doing it through them direct", book it, then show up here and get upset when I tell them they are at the wrong hotel... morons.
              If you wish to find meaning, listen to the music not the song

              Comment


              • #8
                Quoth Mr Hero View Post
                Shouldn't one of these clues tipped you off that you were at the wrong place?
                1. Physical location of the hotel. Ours is close to the street. Theirs is further back.
                2. Color and style of uniforms. Ours is a royal blue button up collar shirt. Theirs is a navy blue polo.
                3. Layout of the lobby including the fact that we have automatic doors. They do not.
                4. Location of the elevator. Ours is straight ahead. With theirs you have to walk down the hall on the first floor a bit.
                I'll be honest and say to all 4, "No."

                Look, if I'm away from home, and I have not spent much time at the hotel, and especially if I have been out drinking (which is a pretty fair bet), I am not going to really notice all that much how close to the street the hotel is, the staff's uniforms, the lobby layout, or the elevator location. These are all minor details, and if you've been traveling, it's easy to not remember this stuff, especially if it's not important...which to most people, it isn't. And this can be compounded if you have stayed at many hotels on your vacation. My Summer Vacation of 2006, for instance, found me at 6 hotels in 4 States in 9 days.

                That being said, the guy is still an idiot. Why? Well, you missed the most obvious reason, which I provide here for you, which even a drunken sot like myself would notice, even after last call, even when I am barely upright or conscious:

                5. The huge fucking sign outside says "Awesome Inn" and NOT "Motel 6." Kind of a hint, don't you think?

                "The Customer Is Always Right...But The Bartender Decides Who Is
                Still A Customer."

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                • #9
                  I have just come back from a layover...

                  On checking in the hotel I heard the desk clerk tell some people attempting to check in"no the Crowne Plaza is next door, we are the Inter-Continetal."



                  Could they not read?
                  No longer a flight atttendant!

                  Comment


                  • #10
                    Quoth PrincessKatieAirHostess View Post
                    I have just come back from a layover...

                    On checking in the hotel I heard the desk clerk tell some people attempting to check in"no the Crowne Plaza is next door, we are the Inter-Continetal."



                    Could they not read?
                    well, if this was in London (or other really major English speaking city) it's entirely possible they called the InterContinental and been booked in the Crowne Plaza... I know this happens because I used to be the person those hotels forwarded calls to and often times I'd book people into properties other than the one they called (with their permission of course, but that doesn't mean they remember it) due to several things such as the hotel they called being sold out etc. Just to give that guy some credit.
                    If you wish to find meaning, listen to the music not the song

                    Comment


                    • #11
                      But

                      Quoth PrincessKatieAirHostess View Post
                      I have just come back from a layover...

                      On checking in the hotel I heard the desk clerk tell some people attempting to check in"no the Crowne Plaza is next door, we are the Inter-Continetal."



                      Could they not read?
                      In their defense, in driving my mom to Miami and back. My mom being as a cheap-wad had me asking at multiple motels/hotels their rates.

                      At-least two instants we saw two hotels/motels with adjoining parking lots with no physical dividers, one case where the main entrances were directly opposite each other. And another case where you turned off the road onto a driveway that then split out to *THREE* motels/hotels.

                      Comment


                      • #12
                        I had the cops drop a guy off in handcuffs saying he was kicked out of the bar and then wandered to the hotel across the street from the bar, thinking it was his. Ours is a ten minute drive from the bar! The found the keycard in his pocket. Turns out he was drinking and doing drugs and got more then a little carried away at the bar. Cops said he was fine and would pass out....after they left he called some hookers and was also up all night running around.

                        That was a fun night...geez.

                        Comment


                        • #13
                          I once tried to check into the wrong hotel. Sober. I felt so stupid.

                          Comment


                          • #14
                            Quoth 50 mission cap View Post
                            I had the cops drop a guy off in handcuffs saying he was kicked out of the bar and then wandered to the hotel across the street from the bar, thinking it was his. Ours is a ten minute drive from the bar! The found the keycard in his pocket. Turns out he was drinking and doing drugs and got more then a little carried away at the bar. Cops said he was fine and would pass out....after they left he called some hookers and was also up all night running around.

                            That was a fun night...geez.
                            Can't you refuse to take them or something in those cases?
                            If I dropped everybody who occasionally said something stupid from my list of potential partners, I wouldn’t even be able to masturbate

                            Comment


                            • #15
                              Well, as long as yall don't take boo-boos out on the clerks, all is well & they will prolly treat ya better!
                              When it comes to getting things done, we need fewer architects and more bricklayers. ---Colleen C. Barrett---

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