Got enough receipts there?

[BoxGirl]

What is it about this time of year that brings out the worst in people? Seriously. Thankfully my SC's have been mild compared to last years, but the intelligence level hasn't gone up at all.

OL: Old Lady (Not quite sucky, but frusterating)
Me: The one that needs a break
Boss: My supervisor (who is honestly the best boss in the world)

An old lady comes up to the desk and informs me that she has an order to pick up. Okay, simple. So I type in her phone number, go pick up both orders that are here, bring them out and set them on the desk. She tells me that there's one thing on one of the orders that she'll need to return. I'm really happy that she told me then, because it's real simple to do before ringing out the order. So I return the one item, and deliver the rest. (Note: This comes out as two transactions on one receipt. $40 was charged when the order was shipped out, and the $20 will be credited back for the one she's returning.)

OL: Now, why does this say $40?
Me: That's how much was charged.
OL: But I returned one item!
Me: Yes, and this part (indicates the bottom half of the receipt) will show the $20 credited back.
OL: ..... but why does this say $40?
Me: ..... they charge that when they ship it out. It was already on the card. I've credited you back the $20 from the item you returned.
OL: *fishes around in her purse and pulls out a MOUNTAIN of receipts* Hold on, let me find the receipt. *looks at each and every receipt... then again... then a third time before finding the one she was looking for* See, when I ordered the first set of curtains, they were $10. Why are these $20?
Me: You ordered two of them.
OL: But these that we ordered before were only $10.
Me: Yes, that's how much you were charged. But there's two of them, both $10. That makes $20.
(I'm going to cut away half of this conversation here. Can't even begin to tell you how long it took to get through to her)
OL: *sigh* I just want to know how much my daughter owes me for these curtains.
Me: $20.
OL: Okay. *looks at each of her other receipts* *shows me an old one* Now, what is this receipt for?
Me: ... that's from a previous return.
OL: That's not right! I didn't return any of these curtains!
Me: *looks at the line stacking up and wishes this lady would just go away* Then I'm not sure what that is.
OL: *shows me the receipt again* See, this one only cost $9.00....
Me: That was a different item from a previous order...
(Another cut out conversation that consisted mostly of me trying to figure out why this Mystery Receipt was relevant)
OL: Alright. And I have two other curtains that I'd like to return.
Me: Is it something you bought from catalog?
OL: Yes.
Me: *picks up the curtains and looks for the easy-return sticker, and of course, finds none* Do you have the receipt for these?
OL: Of course. *spends another few minutes looking at all the receipts to figure out which one I need* *finally hands me one*
Me: *receipt is obviously a store purchase* This looks like something you bought from the store...
OL: No, I ordered those.
Me: *sighs, and puts in the old lady's phone number to try to find the invoice*
Boss: *getting curious as to why he's the only one able to get any customers taken care of, leans over and looks at the receipt* That looks like a store purchase.
OL: Yeah, I bought them upstairs.
Me: *pinching bridge of nose in a vain attempt to make my brain melt out of my nose and give me a merciful death* These have to be returned upstairs.
OL: Okay! No problem.
Me: *puts the curtains back in the bag and the receipt along with them, so the poor people upstairs don't have to wait for her to fish through her purse again* I've put the receipt in the bag. Everything you need for the return is right there.
OL: Thank you! *starts putting receipts away in her purse, then looks a little lost* Now, what did I do with that one.... *pulls the receipts out again and starts looking at each of them* *mumbles to herself* Where did I put that receipt... did I put it in with the curtains?
Me: .... are you looking for this one? *shows her the one in the bag*
OL: Oh yeah! There it is.
Me: Yeah. It's in the bag.
OL: Now, I need to return these upstairs?
Me: Yes.
OL: Okay! Thank you. *picks up her stuff and finally goes away*

I swear, it was 20 minutes of the same lady, and that was only my second or third customer of the day. NOT a good way to start off the work day.

[malmalthekiller]

I feel your pain. Those time consuming customers make me want to put my head through a wall.

The people that bring a receipt the length of a football field, then hand you a mountain of items and you have to fish through the entire receipt for the items, and there's a huge line filling up behind them.

[MannersMakethMan]

I'm showing this one to my mum. She keeps EVERY receipt she's ever given. I've seen ones that are older than I am, and she complains that she can't ever find anything when she needs it.

Why do you want a receipt for a packet of mints from 1987 that have long since been eaten? THROW THEM OUT! One day you might actually need to find an important one, and then we're all going to get buried alive in an avalanche of receipts. Plus, I'm fairly sure that Comet don't sell mints anyway...

Sorry about that - we now return you to your regular SCs...

[Apathy]

That's the thing with older people; a lot of them aren't douchebags, they're just scatterbrained and resistant to new information.

[South Texan]

Me: *pinching bridge of nose in a vain attempt to make my brain melt out of my nose and give me a merciful death*

That was beautifully said! I broke Rule #1 and now have to clean up.

OL: Old Lady (Not quite sucky, but frusterating)

Yep. Be thankful she did not turn into the raging, unreasonable, head spinning, bile spewing, demon some of her type become when they get flustered.

[Meegz]

I don't think I've ever kept receipts unless it was a major purchase. Makes me think of the lady that kept her $2.57 paper merchandise credit in her purse for 12 years, and she knew EXACTLY where it was! Although, she had a big purse and she had a 30some chapter book of receipts. Pretty sure she had a table of contents thrown in there

But yes, the lady wasn't sucky but that is extremely annoying when you have a huge line of people. Then it makes you seem like you're an idiot at the register because the line isn't moving.

It might be horrible of me, but with situations like that, I can't help but laugh/rolleyes from my inner-self how ridiculous and how long those transactions can take.

[BoxGirl]

Yeah, one of the worst "bloody long time" customers I've had came in at 9:45 (store closes at 10:00). She wanted to place an order. Now, I had to make the closing announcements (15, 10, 5 minute warnings, and a "we're closed, get the heck out"). She was standing right there and heard me make ALL those announcements, and still took her darned sweet time to window shop through the ENTIRE website, then changed her mind on the sizes of everything, then changed it back... three different times. I looked at my watch when she left, and yes, it was 10:22.

You know, sucky customers at least have the benefit of "OMG this one could get me into the war stories forum...", but the ones that hold up the line are just... I just want to take a really long vacation to someplace really remote. Like penguin country. Or thirty miles underground.

[Rapscallion]

Used to be a butcher and did turkeys at christmas (we get your leftovers). Had one woman bring back her receipt from the past few years - every turkey she'd had for the last few years was kept in pristine condition, just so she would know what size worked for her.

Rapscallion

[Naaman]

Used to be a butcher and did turkeys at christmas (we get your leftovers). Had one woman bring back her receipt from the past few years - every turkey she'd had for the last few years was kept in pristine condition, just so she would know what size worked for her.

Rapscallion

Eccentric..... but practical.

Personally I'm hopeless with weights but good by eye, I used to have a very forgiving butcher though as I could walk in and ask for a rib roast "This thick" (holding fingers apart).