Just had one of our service writers relay this to me, so I will be paraphrasing a bit.
L: Writer
SC: Who else?
L had booked SC's car in for a repair. I'm not sure what it was. SC was told it would be done by the end of the day. SC asked L if it would possibly be done sooner. L told her it might, and that if it was done sooner he would call her. He also told her she could call him for updates.
SC, in typical SC fashion, just shows up at 11:30 AM. Wants to know if her car is done.
SC: Is it done?
L: Not yet. I think he'll finish up around 1 or 2 though.
SC: Can I talk to him?
L: He just ran to get lunch, he should be back in about 30 minutes.
SC: HE LEFT IN THE MIDDLE OF WORKING ON MY CAR?
L:
Ma'am, he has to eat. His lunch is scheduled for 11.
SC: YOU SHOULD HAVE MADE HIM STAY AND FINISH!! I DROVE ALL THE WAY DOWN HERE FOR NOTHING!!
L: If you had called me before you left I could have saved you a trip.
SC: I'll be back at 2!! It had better be done by then!
L:
It should be.
I really hope it isn't. After all, she agreed to let us keep it until the end of the day. That's 6 PM.
L: Writer
SC: Who else?

L had booked SC's car in for a repair. I'm not sure what it was. SC was told it would be done by the end of the day. SC asked L if it would possibly be done sooner. L told her it might, and that if it was done sooner he would call her. He also told her she could call him for updates.
SC, in typical SC fashion, just shows up at 11:30 AM. Wants to know if her car is done.
SC: Is it done?
L: Not yet. I think he'll finish up around 1 or 2 though.
SC: Can I talk to him?
L: He just ran to get lunch, he should be back in about 30 minutes.
SC: HE LEFT IN THE MIDDLE OF WORKING ON MY CAR?
L:

SC: YOU SHOULD HAVE MADE HIM STAY AND FINISH!! I DROVE ALL THE WAY DOWN HERE FOR NOTHING!!
L: If you had called me before you left I could have saved you a trip.
SC: I'll be back at 2!! It had better be done by then!
L:

I really hope it isn't. After all, she agreed to let us keep it until the end of the day. That's 6 PM.

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