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gsc=guy sucky customer
me=
wsc=woman sucky customer
First, I was sitting at the desk and I hear loud music. I figured someone is at a computer, is on a site that is playing music, and is playing on song loud. I hate that, esp. when they are not realizing that the song is loud. Whenever I go to them to tell them the music is loud, I have to wave at them to get their attention.
Anyway, I hear loud music and I get up to invistigate and I see a bag and a really fluffy jacket on the floor. I walk around and I realize that the music is coming from the jacket. It's the guy's cell phone, and for some reason the ring last 2 min. Anyway, he sees me look at the jacket and he says rudely, "That was my cell phone."
The guy is looking at cds on the cd rack. His jacket and bag,though, are on the other aisle, taking up the whole aisle. The guy has been rude to me so I decide to get security to tell him to move his stuff out of the aisle. I disappear for a while but when I come back he's still there. I think he was waiting for me to come back.
gsc: You could have told me to my stuff, but you have to be chickenshit to get the guard.
me: you don't curse at us.
gsc: I just did.
me: You don't have to make a big deal out of it...
gsc: You made it a big deal!
me: It was just a guard talking to you, it was no big deal.
gsc: you should have been woman enough to tell me to move my stuff, I would have.
Yes, the smart thing to do was never do anything about the jacket, just let it be. But half of our cs act like this library is the home of their ex-wife, ie, something not to respect. So I was hoping that security would be a better at talking to him, maybe he would realize he doesn't have carte blanche to do anything he likes.
So I go to security to tell her he was cursing at me. When I get to security (at the front door) the woman from the previous story http://www.customerssuck.com/board/s...ad.php?t=38788 was there. Blocking the doorway with her scooter, talking to security. I tell security that the guy was cursing at me and walked back, and the woman on the scooter was following me.
wsc: no one was at the desk. I need to log into a computer. If you are having a bad day I can go to somewhere else.
Same time gsc is going to check out, repeating everything he told me to security except the part where he told me I was chickenshit.
Wow, the day a sc actually admit he cursed me out is the day I would get a raise.
Anyway, I tell wsc to come over, I'll log her in and she keeps on going on about "if you're having a bad day, I can go somewhere else."
Could you just go somewhere else? Do you want me to think, "wow, what a considerate woman you are, thinking of my feelings"?
"
Anyway, I ask for her card and her password. Then she asks what time is it (it's 1:53).
wsc: ok, so it's almost 2, and I want time till 4:30.
me: sorry, you can get only 2 hours a day.
And she starts about how another librarian says if no one is waiting she can take as much time as she wants. I explain people get only 2 hours a day. She kept on repeating that another librarian said she can have more than 2 hours a day, that I was wrong....
wsc: well, take me off the computer.
I go sit away from her. I can imagine I can do that, but honestly I really don't know how to do that. Many a time I try to get people off a computer before they log in -for ex., they decide they want another computer- and it can't be done.
wsc: I'm asking you to take me off the computer!
me: I can't. The system won't let me.
wsc: You take me off the computer.
me: The easy thing is that you log in and log out.
wsc: I don't want to! I don't want to touch that computer! I don't want anyone to see I was on that computer!
me: I'm sorry I can't.
wsc: There are people who stay all day on the computers because they have multiple cards.
me: you have multiple cards.
wsc: I did not! It's numbers that librarians gave me.
me: You were suppose to have just one number. You would stay on a computer when your time was up and not let anyone else use the computer.
wsc: but there are other people staying on the computers for hours! You were always combative! You have problems at home?
me: We are not going to talk about my life. You might enjoy talking to us about your life but we are not going to talk about my life.
wsc: I never talked about my life!
luckily my replacement came up and I left her to him.
I know of times she will spend an hour talking to co-workers about problems with her home, how she needs an electrician to fix her fuse box, then months latter she would talk about how it's fixed, now she needs to get a computer.
But the lesson is I should have just not brought up the other cards or her talking about her life. I'm an idiot sometimes.
me=
wsc=woman sucky customer
First, I was sitting at the desk and I hear loud music. I figured someone is at a computer, is on a site that is playing music, and is playing on song loud. I hate that, esp. when they are not realizing that the song is loud. Whenever I go to them to tell them the music is loud, I have to wave at them to get their attention.
Anyway, I hear loud music and I get up to invistigate and I see a bag and a really fluffy jacket on the floor. I walk around and I realize that the music is coming from the jacket. It's the guy's cell phone, and for some reason the ring last 2 min. Anyway, he sees me look at the jacket and he says rudely, "That was my cell phone."
The guy is looking at cds on the cd rack. His jacket and bag,though, are on the other aisle, taking up the whole aisle. The guy has been rude to me so I decide to get security to tell him to move his stuff out of the aisle. I disappear for a while but when I come back he's still there. I think he was waiting for me to come back.
gsc: You could have told me to my stuff, but you have to be chickenshit to get the guard.
me: you don't curse at us.
gsc: I just did.
me: You don't have to make a big deal out of it...
gsc: You made it a big deal!
me: It was just a guard talking to you, it was no big deal.
gsc: you should have been woman enough to tell me to move my stuff, I would have.
Yes, the smart thing to do was never do anything about the jacket, just let it be. But half of our cs act like this library is the home of their ex-wife, ie, something not to respect. So I was hoping that security would be a better at talking to him, maybe he would realize he doesn't have carte blanche to do anything he likes.
So I go to security to tell her he was cursing at me. When I get to security (at the front door) the woman from the previous story http://www.customerssuck.com/board/s...ad.php?t=38788 was there. Blocking the doorway with her scooter, talking to security. I tell security that the guy was cursing at me and walked back, and the woman on the scooter was following me.
wsc: no one was at the desk. I need to log into a computer. If you are having a bad day I can go to somewhere else.
Same time gsc is going to check out, repeating everything he told me to security except the part where he told me I was chickenshit.
Wow, the day a sc actually admit he cursed me out is the day I would get a raise.
Anyway, I tell wsc to come over, I'll log her in and she keeps on going on about "if you're having a bad day, I can go somewhere else."
Could you just go somewhere else? Do you want me to think, "wow, what a considerate woman you are, thinking of my feelings"?
"Anyway, I ask for her card and her password. Then she asks what time is it (it's 1:53).
wsc: ok, so it's almost 2, and I want time till 4:30.
me: sorry, you can get only 2 hours a day.
And she starts about how another librarian says if no one is waiting she can take as much time as she wants. I explain people get only 2 hours a day. She kept on repeating that another librarian said she can have more than 2 hours a day, that I was wrong....
wsc: well, take me off the computer.
I go sit away from her. I can imagine I can do that, but honestly I really don't know how to do that. Many a time I try to get people off a computer before they log in -for ex., they decide they want another computer- and it can't be done.
wsc: I'm asking you to take me off the computer!
me: I can't. The system won't let me.
wsc: You take me off the computer.
me: The easy thing is that you log in and log out.
wsc: I don't want to! I don't want to touch that computer! I don't want anyone to see I was on that computer!
me: I'm sorry I can't.
wsc: There are people who stay all day on the computers because they have multiple cards.
me: you have multiple cards.
wsc: I did not! It's numbers that librarians gave me.
me: You were suppose to have just one number. You would stay on a computer when your time was up and not let anyone else use the computer.
wsc: but there are other people staying on the computers for hours! You were always combative! You have problems at home?
me: We are not going to talk about my life. You might enjoy talking to us about your life but we are not going to talk about my life.
wsc: I never talked about my life!
luckily my replacement came up and I left her to him.
I know of times she will spend an hour talking to co-workers about problems with her home, how she needs an electrician to fix her fuse box, then months latter she would talk about how it's fixed, now she needs to get a computer.
But the lesson is I should have just not brought up the other cards or her talking about her life. I'm an idiot sometimes.