We have a popcorn machine in the lobby. Now one would think guests bitching about there being no cookies left would be enough...OOH NO.
Old guy, who seems to have a hard time walking as it is, comes into the lobby shortly after I come on shift at 10pm. My mainteance guy is already cleaning out the popcorn maker. The popcorn usually gets made around 3-4pm every weekday. Well, we are just sooo slow right now that he figures, heck clean out the machine. This isn't even something our Corperate company that inspets us allows, but we have it anyway as juat a little something extra. If they knew, the hotel would get in trouble.
SC: I was told there would be popcorn.
Me: Oh... *get into a view to see if the popcorn maker has any popcorn left in it* Well, I am sure sorry, but it looks like it's already been cleaned up.
SC: (gets very stern) I came down here for popcorn! What do you do with it, throw it away?????
Me: Yeah, if there is some to throw away...I am very sorry, *gives sad face* it's been cleaned up already.
Not 10 mintues later, comes back
SC: *rather upset* My wife was told by you that there would be popcorn, and she told me that she was told I could have some!!!!
Me: *luckily my mainenance guy was up by the desk*
MG: Gee, I am sure sorry. I already started cleaning that out.
Me: I am sorry, I didn't know anything about you wanting some. I just got on shift at 10, so I didn't know...
SC: What??? *to me*
ME: I didn't know, I just started my shift at 10.
MG: I would have been happy to save some for you if we had known you were told that.
SC: I am very unhappy, I wanted popcorn!!
MG: I am sure sorry... *shurgs* (guest clearly wanted the cleanup to stop and popcorn made completely just for him) I would have saved the entire stock if I had known.
SC: *walks off pissed*
I weighed my options in my head about making this bitchy old man popcorn, but the machine itself requires 4 batches be made at once (no idea why), so that would be a lot of wasted popcorn for an old coot but he would be happy... I decided against it.
Old guy, who seems to have a hard time walking as it is, comes into the lobby shortly after I come on shift at 10pm. My mainteance guy is already cleaning out the popcorn maker. The popcorn usually gets made around 3-4pm every weekday. Well, we are just sooo slow right now that he figures, heck clean out the machine. This isn't even something our Corperate company that inspets us allows, but we have it anyway as juat a little something extra. If they knew, the hotel would get in trouble.
SC: I was told there would be popcorn.
Me: Oh... *get into a view to see if the popcorn maker has any popcorn left in it* Well, I am sure sorry, but it looks like it's already been cleaned up.
SC: (gets very stern) I came down here for popcorn! What do you do with it, throw it away?????
Me: Yeah, if there is some to throw away...I am very sorry, *gives sad face* it's been cleaned up already.
Not 10 mintues later, comes back
SC: *rather upset* My wife was told by you that there would be popcorn, and she told me that she was told I could have some!!!!
Me: *luckily my mainenance guy was up by the desk*
MG: Gee, I am sure sorry. I already started cleaning that out.
Me: I am sorry, I didn't know anything about you wanting some. I just got on shift at 10, so I didn't know...
SC: What??? *to me*
ME: I didn't know, I just started my shift at 10.
MG: I would have been happy to save some for you if we had known you were told that.
SC: I am very unhappy, I wanted popcorn!!
MG: I am sure sorry... *shurgs* (guest clearly wanted the cleanup to stop and popcorn made completely just for him) I would have saved the entire stock if I had known.
SC: *walks off pissed*
I weighed my options in my head about making this bitchy old man popcorn, but the machine itself requires 4 batches be made at once (no idea why), so that would be a lot of wasted popcorn for an old coot but he would be happy... I decided against it.
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