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Hey there everyone, this is my first SC post! Hope you enjoy.
I work for a vacation rental website. We have well over 200,000 properties listed on our site from all over the USA, throughout hundreds of cities. The following happened about 8-9months ago and still to this day amazes me at how he thought I was going to accomplish his request. This is an honest to god call… I would have thought a friend was pranking me if I ever had given them my work number.
Me: Customer service genius
SC: Stupid Customer
Italics: My thoughts
Me: “Thank you for calling XXX, this is Shugo, how can I help you today?”
SC: “Yes, I’m looking to go on vacation and I’d like for you to do a search for me.”
Me:”Absolutely! What city are you looking to visit?”
SC: “I don’t know… anywhere”
Me:”…………….”
Oh lord it’s one of those... Let’s simplify this as much as possible right now
Me: “So would you like to go to the beach or the mountains?”
SC: “Either one”
Me:”…................”
Me:”Well, did you want to go skiing or did you want to go lay out on the beach?”
SC: “Ohh... both sound good!”
Oh my god dude…
Me:”Okay… well what time of the year were you looking to go on vacation? Maybe that will help me find a property for you.”
Can you guess the answer? I sure did….
SC: “Anytime… I’m open all year long”
Me:*sigh* “How many bedrooms and bathrooms will you need?”
At this point I just want to get *some* sort of information to do a search with.
SC:”……. Umm… I’m not sure how many people would be going with me so between 2 and 5 bedrooms and as many bathrooms.”
Me:”…….”
Me: “Sir, I’m going to need a more specific time frame and location for me to do a property search for you. Most of our rentals open up and get booked many times during the year, so depending on when you’re interested in going and where there can be hundreds of properties available or none if it’s a busy week.”
SC:”Hmm.. Okay then... How about you do a search for me and then email me some properties you think I will be interested in.”
Me:*pauses for a second* “So you want me to do a search for a property that is either ski or beach, for sometime during the year, and you may need anywhere from 2 to 5 bedrooms…….”
SC:”Yep!”
Me:”……”
Me:”Sir… I can’t do that for you.”
SC:”What?? Why not?”
Me:”Sir… we have over 200,000 properties on our website. Even if I just listed the property ID numbers and no other information the email I sent you would be too large to send. You are going to have to firm up your travel dates and location and then check our website, where all of our properties are available and see what fits. If you have any questions about a few of those properties I’d be more than happy to help.”
SC:”So you’re not going to help me????”
Me:”No sir, I can’t help you with that request.”
SC:”I can’t believe you aren’t going to help me…….. You really have terrible customer service skills.”
Me:”……”
I’m staring at the phone in absolute disbelief…
SC:”I guess I’m going to just have to look at one of your competitors’ websites.”
*click*
Me: *sigh*
He never did call back. I wonder if someone was actually able to help that man. Unfortunately I had only been with the company for 6 months and my mind reading benefits didn’t kick in until I’d been there a year.
That was my first story! I’ve got a little bit of a backlog of them so I’ll write up a new one in a few days.
I work for a vacation rental website. We have well over 200,000 properties listed on our site from all over the USA, throughout hundreds of cities. The following happened about 8-9months ago and still to this day amazes me at how he thought I was going to accomplish his request. This is an honest to god call… I would have thought a friend was pranking me if I ever had given them my work number.
Me: Customer service genius
SC: Stupid Customer
Italics: My thoughts
Me: “Thank you for calling XXX, this is Shugo, how can I help you today?”
SC: “Yes, I’m looking to go on vacation and I’d like for you to do a search for me.”
Me:”Absolutely! What city are you looking to visit?”
SC: “I don’t know… anywhere”
Me:”…………….”
Oh lord it’s one of those... Let’s simplify this as much as possible right now
Me: “So would you like to go to the beach or the mountains?”
SC: “Either one”
Me:”…................”
Me:”Well, did you want to go skiing or did you want to go lay out on the beach?”
SC: “Ohh... both sound good!”
Oh my god dude…
Me:”Okay… well what time of the year were you looking to go on vacation? Maybe that will help me find a property for you.”
Can you guess the answer? I sure did….
SC: “Anytime… I’m open all year long”
Me:*sigh* “How many bedrooms and bathrooms will you need?”
At this point I just want to get *some* sort of information to do a search with.
SC:”……. Umm… I’m not sure how many people would be going with me so between 2 and 5 bedrooms and as many bathrooms.”
Me:”…….”
Me: “Sir, I’m going to need a more specific time frame and location for me to do a property search for you. Most of our rentals open up and get booked many times during the year, so depending on when you’re interested in going and where there can be hundreds of properties available or none if it’s a busy week.”
SC:”Hmm.. Okay then... How about you do a search for me and then email me some properties you think I will be interested in.”
Me:*pauses for a second* “So you want me to do a search for a property that is either ski or beach, for sometime during the year, and you may need anywhere from 2 to 5 bedrooms…….”
SC:”Yep!”
Me:”……”
Me:”Sir… I can’t do that for you.”
SC:”What?? Why not?”
Me:”Sir… we have over 200,000 properties on our website. Even if I just listed the property ID numbers and no other information the email I sent you would be too large to send. You are going to have to firm up your travel dates and location and then check our website, where all of our properties are available and see what fits. If you have any questions about a few of those properties I’d be more than happy to help.”
SC:”So you’re not going to help me????”
Me:”No sir, I can’t help you with that request.”
SC:”I can’t believe you aren’t going to help me…….. You really have terrible customer service skills.”
Me:”……”
I’m staring at the phone in absolute disbelief…
SC:”I guess I’m going to just have to look at one of your competitors’ websites.”
*click*
Me: *sigh*
He never did call back. I wonder if someone was actually able to help that man. Unfortunately I had only been with the company for 6 months and my mind reading benefits didn’t kick in until I’d been there a year.
That was my first story! I’ve got a little bit of a backlog of them so I’ll write up a new one in a few days.
*cough* sorry...got a lil carried away there...
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