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Black Friday and today. I have so many tales of woe to share.
1. Bathroom cleaning adventure
This happened Black Friday. We opened at 5 AM and by 11, the bathrooms were trashed. The cleaning guy didn't come in until 1 PM so I ran through the women's bathroom, cleaning up trash and then emptied the trash in the bins, so the place was at least presentable. Then, cleaning guy shows up and he can easily clean the men's bathroom, being that he is a man and men don't use the potty that much.
Then, he tries to close the women's bathroom to clean it--and it needed it BAD. All hell broke loose. Women kept going into the bathroom even when the sign was up and then get pissed off because a man was in there. SO the cleaning guy left for an hour then went in and tried again. The same thing happened, so he ended up barricading the door shut with a bench that is in the bathroom lobby.
I was walking near the bathroom and I noticed a crowd of ten women standing in front of it. They immediately start whining, "when's the bathroom going to be open? It's been closed for like ever!"
I tell them to go to the food court's bathroom downstairs, but they didn't want to walk. Finally I go in and ask the guy how long he's going to be. He tells me he has only been in there FIVE MINUTES. So I ask him to clean the lobby and then I will stay in the bathroom and let these stupid women pee.
He agrees, women pee, and they leave happy and then I closed the bathroom again. One woman comes running up and asks to use the bathroom. I told her no, sorry, it is closed because it is being cleaned and there is a bathroom downstairs. She flips out, cusses at me, and says she's never coming to Sears again. Then she stares at me for a moment and then huffs off. I suppose she thought I would open the bathroom up for her if she got rude and threatened me, but I gave her a WTF look and she gave up.
I couldn't believe how many grown women argued with me about using the bathroom. The food court bathroom was really not that far away and they opted to stand there, wait, and then complain about the waiting instead of going downstairs to use the bathroom. I just don't understand that...
2. Doorbuster woes
We had an item today as a doorbuster, but we only had a few on hand. A customer came running up to me at opening and thrusted a flyer in my face, hitting my glasses almost off, and asked me if I had the stupid doorbuster. I take her over to where the item usually is and there's not any there. She flips out on me, telling me that if I don't find one that she will not be happy and, "there will be hell to pay." I tell her, "fine, okay. Stay here then." And I said it with a bit of an attitude, I'm sorry to say, because she just ticked me off.
Turns out they moved the items into a bulkstack last night after I left and she got her stupid mixer and left.
3. SC can't read
This is also related to doorbusters. Woman comes up to the counter today and puts down the two day flyer. On the front cover is all of our doorbusters for Black Friday. On the top of the flyer, the header states, "Friday and Saturday Sale" or something similiar. Each doorbuster has a header that states, "Doorbuster, 5 AM to Noon Friday."
The woman wanted the standmixer that was a doorbuster on Friday. I told her this and then she points to the big header and says, "Look, it says, FRIDAAAAY AND SAAAATURDAY." She dragged the words out as she said it like I was stupid. Then I pointed to the header above the mixer and said, "Doorbuster, 5 AM to Noon Friday." She gets mad and says, "It should be bigger print!"
I would estimate that the doorbuster print was like a size 12 or 14, pretty standard size and completely readable...I could read it even with my glasses off.
Afterwards, the woman demanded that I order the mixer and honor the doorbuster price of yesterday. She was not happy when I told her "no" and then the two managers that she made me page over agreed with me. Mwhahaa.
I mean, I could have ordered the mixer for her, no prob, but she wasn't going to get that doorbuster price.
4. Credit Card SC
This one happened Black Friday. Man comes up and wants to buy a 169 dollar luggage set and a sheet set. I run his store card and it tells me to call credit central. I call and they deny the transaction and won't tell me why because they aren't allowed to. I tell the customer this and he tells me to call again and find out the reason. I try to tell him that I can't call and that he will have to call and speak with him, but he gets a bit irate and demands that I do it. I look over at the massive line at the cashwrap and sigh, then I call credit central again and go through the same process. But the guy I got transfered me to the regular, customer credit people and I was able to get his stupid credit card balance.
Turns out he had about a 100 dollars left on his card and his total was about 200. He doesn't believe that, so I call the second number again, put in all the information and had him listen to it. He said he still didn't believe it and put his transaction on a different card. All the while, he was calling those credit people stupid and rude, etc. I told him he should call the credit people to see if they lowered his credit limit, because he obviously thought he had a lot more credit than he actually had. He says he won't call them because they were stupid. *shrug*
I have others...all from women fighting in the lines to people leaving their trash everywhere to lost children to customers throwing hissy fits about being told to get in line...
It's been a hellish two days.
1. Bathroom cleaning adventure
This happened Black Friday. We opened at 5 AM and by 11, the bathrooms were trashed. The cleaning guy didn't come in until 1 PM so I ran through the women's bathroom, cleaning up trash and then emptied the trash in the bins, so the place was at least presentable. Then, cleaning guy shows up and he can easily clean the men's bathroom, being that he is a man and men don't use the potty that much.
Then, he tries to close the women's bathroom to clean it--and it needed it BAD. All hell broke loose. Women kept going into the bathroom even when the sign was up and then get pissed off because a man was in there. SO the cleaning guy left for an hour then went in and tried again. The same thing happened, so he ended up barricading the door shut with a bench that is in the bathroom lobby.
I was walking near the bathroom and I noticed a crowd of ten women standing in front of it. They immediately start whining, "when's the bathroom going to be open? It's been closed for like ever!"
I tell them to go to the food court's bathroom downstairs, but they didn't want to walk. Finally I go in and ask the guy how long he's going to be. He tells me he has only been in there FIVE MINUTES. So I ask him to clean the lobby and then I will stay in the bathroom and let these stupid women pee.
He agrees, women pee, and they leave happy and then I closed the bathroom again. One woman comes running up and asks to use the bathroom. I told her no, sorry, it is closed because it is being cleaned and there is a bathroom downstairs. She flips out, cusses at me, and says she's never coming to Sears again. Then she stares at me for a moment and then huffs off. I suppose she thought I would open the bathroom up for her if she got rude and threatened me, but I gave her a WTF look and she gave up.
I couldn't believe how many grown women argued with me about using the bathroom. The food court bathroom was really not that far away and they opted to stand there, wait, and then complain about the waiting instead of going downstairs to use the bathroom. I just don't understand that...
2. Doorbuster woes
We had an item today as a doorbuster, but we only had a few on hand. A customer came running up to me at opening and thrusted a flyer in my face, hitting my glasses almost off, and asked me if I had the stupid doorbuster. I take her over to where the item usually is and there's not any there. She flips out on me, telling me that if I don't find one that she will not be happy and, "there will be hell to pay." I tell her, "fine, okay. Stay here then." And I said it with a bit of an attitude, I'm sorry to say, because she just ticked me off.
Turns out they moved the items into a bulkstack last night after I left and she got her stupid mixer and left.
3. SC can't read
This is also related to doorbusters. Woman comes up to the counter today and puts down the two day flyer. On the front cover is all of our doorbusters for Black Friday. On the top of the flyer, the header states, "Friday and Saturday Sale" or something similiar. Each doorbuster has a header that states, "Doorbuster, 5 AM to Noon Friday."
The woman wanted the standmixer that was a doorbuster on Friday. I told her this and then she points to the big header and says, "Look, it says, FRIDAAAAY AND SAAAATURDAY." She dragged the words out as she said it like I was stupid. Then I pointed to the header above the mixer and said, "Doorbuster, 5 AM to Noon Friday." She gets mad and says, "It should be bigger print!"
I would estimate that the doorbuster print was like a size 12 or 14, pretty standard size and completely readable...I could read it even with my glasses off.
Afterwards, the woman demanded that I order the mixer and honor the doorbuster price of yesterday. She was not happy when I told her "no" and then the two managers that she made me page over agreed with me. Mwhahaa.
I mean, I could have ordered the mixer for her, no prob, but she wasn't going to get that doorbuster price.
4. Credit Card SC
This one happened Black Friday. Man comes up and wants to buy a 169 dollar luggage set and a sheet set. I run his store card and it tells me to call credit central. I call and they deny the transaction and won't tell me why because they aren't allowed to. I tell the customer this and he tells me to call again and find out the reason. I try to tell him that I can't call and that he will have to call and speak with him, but he gets a bit irate and demands that I do it. I look over at the massive line at the cashwrap and sigh, then I call credit central again and go through the same process. But the guy I got transfered me to the regular, customer credit people and I was able to get his stupid credit card balance.
Turns out he had about a 100 dollars left on his card and his total was about 200. He doesn't believe that, so I call the second number again, put in all the information and had him listen to it. He said he still didn't believe it and put his transaction on a different card. All the while, he was calling those credit people stupid and rude, etc. I told him he should call the credit people to see if they lowered his credit limit, because he obviously thought he had a lot more credit than he actually had. He says he won't call them because they were stupid. *shrug*
I have others...all from women fighting in the lines to people leaving their trash everywhere to lost children to customers throwing hissy fits about being told to get in line...
It's been a hellish two days.
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