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New Year's Eve at a casino is the worst thing you can possibly imagine. The owner uses New Year's Eve to host a special party of his own--which means no rooms are available, he offers them all to his highest rollers for free that night so they'll come and gamble. But on top of all those people and their friends, tons of other people drive or fly in from all over to party for the night. So the entire place is completely packed, shoulder to shoulder, standing room only. People were literally waiting in line to be able to use a slot machine. It was absolute bedlam. Now a casino is a pretty noisy place anyway, but on the New Year's Eve I worked there---Eve of 1994, morning of 1995--- it was so loud that we were yelling at the customers all night long, as we literally could not hear anything and they could not hear us. We were all totally hoarse by morning.
That New Year's Eve, the security department had 13 emergency situations occur in a 12 hour period. To put this in perspective, we usually had 1 a month or so. Typical emergency situations are someone having a heart attack, someone had too much to drink and passed out at the bar, drunken person fell down or cut themselves and needed minor medical attention, someone got belligerent with an employee and had to be removed, stuff like that.
Lemme give you a rundown of what happened that night:
#1 drunken couple get into a screaming match in their jacuzzi suite, up on the top floor. They start throwing furniture around. Smashing lamps, throwing drinking glasses, etc. She turns on the Jacuzzi full blast, picks up an ice bucket and starts throwing buckets of water at him, getting it all over the suite. Soaking the bed, the walls, etc. He (really big guy, btw) hurls a large overstuffed recliner at her, it goes through the douple plane, plate glass window. It falls ten floors and crashes, completely destroyed, on the cement near the pool. Security hauls ass out there, and then hauls ass up to the top floor. Both are arrested and marched away by the cops, still screaming at each other and foaming at the mouth.
#2 We start getting reports from housekeeping staff of a man in a trenchcoat (and nothing else), harassing the housekeeping girls. Apparently he was walking up behind them as they were in the hall, opening up his coat, wrapping it around them and rubbing his naked bits against their rear ends. Then he'd let go and run off via the stairs. He was finally caught by another (male) guest who witnessed him do this to one of our girls, tackled him, and handed him over to security. (This guy rocked. We loaded him up with freebies for doing that.)
#3 woman and her two friends play this really annoying game all night. They keep stealing each other's purses, and then reporting it to security, even though they knew it was one of them who had stolen it. They thought this was funny. Kept doing it all night, wasting securities time, until security finally got a hold of one of the purses and locked it up (for sake-keeping,you know?
) Woman who owns that purse has a fit and calls the police, and then is pissed because they can't get there right away. Police got their own crazy work to do that night. Security finally gives purse back and throws all three out. They prolly came back in, but wisely did not play anymore purse snatching games.
#4 in the midst of all this packed humanity, drunken couple decides to have sex, right there on the casino floor. Standing up. Security has to fight their way through the crows of people cheering them on and drag them out. Girl then vomits all over security guards uniform and promptly passes out.
#5 Somebody decides to play the how-many-people-can-we-fit-in-the-elevator game. People start complaining to us that they can't use elevator, there are a bunch of 'kids' in it (early 20's). They go up and down with elevator overloaded, until it finally breaks. Doors have to be manually pulled open and everyone pulled out. Elevator is now broken for the rest of the night, causing endless complaints to us.
#6 Two guys fall upon a change dude and try to rob him. Now, those suits are designed to be hard to rob someone, but they try anyway, in the middle of all this. Change dude gets banged up before two other employees manage to make it over to them and tackle these guys. Poor guy had to go home, he got a mild concussion when they knocked him to the floor.
#7 couple decides to go swim in the pool. The dark, unheated, closed for the winter pool. With the destroyed recliner still lying out there nearby. They manage to swim for a while before security catches on, and have a fit when they are ordered out. Woman is wearing a white dress which is completely transparent now that she's sopping wet. Proceeds to scream at security guards for looking at her body, then says if she catches pneumonia, she'll sue us as it's our fault.
How does that work again, lady?
#8 some elderly gentleman dies while sitting at a slot machine. Nobody notices this for probably an hour or 2. He's sitting up on a stool in front of a machine with a tub of change in his lap and his head down. Some woman finally realizes he's dead, and has a hysterical fit, causing other people around her to start freaking out. They don't know why their freaking out, but they do. I guess it's contagious when you're all packed together like that. it takes security a half an hour to get the body outside, maneuvering it through all these people.
#9 a couple guys get into a food fight in the buffet. They are throwing stuff at each other, but hitting other guests. Some dude gets up when his wife gets food in her face and assaults one of the guys. Buffet employees try to pull him off, and then other guy assaults employees. Huge melee involving 6 or 7 people then goes down at the buffet until the psycho chef comes out and starts waving his knives around and yelling maniacally. The two guys who started it all cleared out quick, without paying their bill. Two employees end up with minor injuries. (wasn't there...but we got to watch this unfold on the security cameras later. Funniest thing I have EVER seen.)
#10 many people tried all sorts of bribery, trickery, manipulation, and straight out threats to get rooms. There are no rooms, simply put. We never have any rooms on New Year's Eve, due to owner's big party every year. We know this all year long. People still try to get rooms. One guy argues with a girl for a while, then jumps up on the counter and tries to grab her. The bellboys are all over him immediately, drag him down and outside, where he tries to fight 3 of them at once. He ends up with a black eye, bloody nose, and badly sprained wrist. The bellboys, all teenage guys, are quite proud of their little infraction and spend the rest of the night comparing injuries and strutting around.
to be honest, even more happened that night, but I can't remember it all. If I remember more I will post it. This is my war story, and I hope you enjoyed it.
That New Year's Eve, the security department had 13 emergency situations occur in a 12 hour period. To put this in perspective, we usually had 1 a month or so. Typical emergency situations are someone having a heart attack, someone had too much to drink and passed out at the bar, drunken person fell down or cut themselves and needed minor medical attention, someone got belligerent with an employee and had to be removed, stuff like that.
Lemme give you a rundown of what happened that night:
#1 drunken couple get into a screaming match in their jacuzzi suite, up on the top floor. They start throwing furniture around. Smashing lamps, throwing drinking glasses, etc. She turns on the Jacuzzi full blast, picks up an ice bucket and starts throwing buckets of water at him, getting it all over the suite. Soaking the bed, the walls, etc. He (really big guy, btw) hurls a large overstuffed recliner at her, it goes through the douple plane, plate glass window. It falls ten floors and crashes, completely destroyed, on the cement near the pool. Security hauls ass out there, and then hauls ass up to the top floor. Both are arrested and marched away by the cops, still screaming at each other and foaming at the mouth.
#2 We start getting reports from housekeeping staff of a man in a trenchcoat (and nothing else), harassing the housekeeping girls. Apparently he was walking up behind them as they were in the hall, opening up his coat, wrapping it around them and rubbing his naked bits against their rear ends. Then he'd let go and run off via the stairs. He was finally caught by another (male) guest who witnessed him do this to one of our girls, tackled him, and handed him over to security. (This guy rocked. We loaded him up with freebies for doing that.)
#3 woman and her two friends play this really annoying game all night. They keep stealing each other's purses, and then reporting it to security, even though they knew it was one of them who had stolen it. They thought this was funny. Kept doing it all night, wasting securities time, until security finally got a hold of one of the purses and locked it up (for sake-keeping,you know?
) Woman who owns that purse has a fit and calls the police, and then is pissed because they can't get there right away. Police got their own crazy work to do that night. Security finally gives purse back and throws all three out. They prolly came back in, but wisely did not play anymore purse snatching games.#4 in the midst of all this packed humanity, drunken couple decides to have sex, right there on the casino floor. Standing up. Security has to fight their way through the crows of people cheering them on and drag them out. Girl then vomits all over security guards uniform and promptly passes out.
#5 Somebody decides to play the how-many-people-can-we-fit-in-the-elevator game. People start complaining to us that they can't use elevator, there are a bunch of 'kids' in it (early 20's). They go up and down with elevator overloaded, until it finally breaks. Doors have to be manually pulled open and everyone pulled out. Elevator is now broken for the rest of the night, causing endless complaints to us.
#6 Two guys fall upon a change dude and try to rob him. Now, those suits are designed to be hard to rob someone, but they try anyway, in the middle of all this. Change dude gets banged up before two other employees manage to make it over to them and tackle these guys. Poor guy had to go home, he got a mild concussion when they knocked him to the floor.
#7 couple decides to go swim in the pool. The dark, unheated, closed for the winter pool. With the destroyed recliner still lying out there nearby. They manage to swim for a while before security catches on, and have a fit when they are ordered out. Woman is wearing a white dress which is completely transparent now that she's sopping wet. Proceeds to scream at security guards for looking at her body, then says if she catches pneumonia, she'll sue us as it's our fault.
How does that work again, lady?#8 some elderly gentleman dies while sitting at a slot machine. Nobody notices this for probably an hour or 2. He's sitting up on a stool in front of a machine with a tub of change in his lap and his head down. Some woman finally realizes he's dead, and has a hysterical fit, causing other people around her to start freaking out. They don't know why their freaking out, but they do. I guess it's contagious when you're all packed together like that. it takes security a half an hour to get the body outside, maneuvering it through all these people.
#9 a couple guys get into a food fight in the buffet. They are throwing stuff at each other, but hitting other guests. Some dude gets up when his wife gets food in her face and assaults one of the guys. Buffet employees try to pull him off, and then other guy assaults employees. Huge melee involving 6 or 7 people then goes down at the buffet until the psycho chef comes out and starts waving his knives around and yelling maniacally. The two guys who started it all cleared out quick, without paying their bill. Two employees end up with minor injuries. (wasn't there...but we got to watch this unfold on the security cameras later. Funniest thing I have EVER seen.)
#10 many people tried all sorts of bribery, trickery, manipulation, and straight out threats to get rooms. There are no rooms, simply put. We never have any rooms on New Year's Eve, due to owner's big party every year. We know this all year long. People still try to get rooms. One guy argues with a girl for a while, then jumps up on the counter and tries to grab her. The bellboys are all over him immediately, drag him down and outside, where he tries to fight 3 of them at once. He ends up with a black eye, bloody nose, and badly sprained wrist. The bellboys, all teenage guys, are quite proud of their little infraction and spend the rest of the night comparing injuries and strutting around.
to be honest, even more happened that night, but I can't remember it all. If I remember more I will post it. This is my war story, and I hope you enjoyed it.
Please tell me that they had to pay for the damage too.
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