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This afternoon a customer and his friend walks up to me at the register to check the balance on his giftcard. Now he is speaking in broken English but he seems to understand it well enough since his friend is speaking to him in English. My CW is standing behind me waiting to see what they order so she can get a head start on it.
So I tell him the balance (which is around $9) and then he asks how much a small OJ is. I tell him (about $3) and he says he wants that. I repeat and point to the cup to make sure that's the size he wants, ask if he wants any ice or add-ons (the normal spiel) all to which he nods. I tell him his total is the $3 quote from before and he hands me the giftcard plus a $5
wait a minute..why the five?
I tell him that his giftcard will be more than enough to cover the drink and hand him back the bill. He looks at his friend, shakes his head, and says " I TOLD you I wanted four drinks!!!"
wha? I just stood there for a second and looked to my CW to see if she had heard 4 drinks and maybe I was just deaf (damn blenders..) she looked shocked too!
Me: "So you want 4 small oj? Not just one?"
Customer: "Yes! 4 orange juice! What? You no understand?" looks at his friend "Why this so hard?"
I couldn't say anything else. I was so confused! I just took the gift card and money and went to make the order. Once they walked out the doors, my CW turned to me and said "Apparently an orange juice means four?"
The sad part is this happens all the time. Whether it's english or non english speaking customers. I'm a bit more understanding when I know they're having a hard time understanding me...but this guy was special! Oy! At least I had great customers after that!
So I tell him the balance (which is around $9) and then he asks how much a small OJ is. I tell him (about $3) and he says he wants that. I repeat and point to the cup to make sure that's the size he wants, ask if he wants any ice or add-ons (the normal spiel) all to which he nods. I tell him his total is the $3 quote from before and he hands me the giftcard plus a $5
wait a minute..why the five? I tell him that his giftcard will be more than enough to cover the drink and hand him back the bill. He looks at his friend, shakes his head, and says " I TOLD you I wanted four drinks!!!"
wha? I just stood there for a second and looked to my CW to see if she had heard 4 drinks and maybe I was just deaf (damn blenders..) she looked shocked too! Me: "So you want 4 small oj? Not just one?"
Customer: "Yes! 4 orange juice! What? You no understand?" looks at his friend "Why this so hard?"
I couldn't say anything else. I was so confused! I just took the gift card and money and went to make the order. Once they walked out the doors, my CW turned to me and said "Apparently an orange juice means four?"
The sad part is this happens all the time. Whether it's english or non english speaking customers. I'm a bit more understanding when I know they're having a hard time understanding me...but this guy was special! Oy! At least I had great customers after that!
The joke could be altered to apply to people of any nationality, though, so I guess I shouldn't feel bad.
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