So, you signed up for the card, and you don't understand it?

[Hon'ya-chan]

I had a night of very miserable old bats come to my register. But one had to top them all.

So it's around 5PM. Miserable Old Bat comes up with a joke book, and when I ask her for our store discount card, she can't remember her phone number. A minute later, she does know, and I punch it in. Oh, she doesn't know what the program entails!! What are the benefits? How does it work?

I was abit taken back. Why did you get the card in the first place? So, I pull out the brochure, and explain quickly about the program. Oh, she can't be bothered to read 5,000 words. *facepalm* and tosses the thing back at me. Our ****ing brochure isn't that wordy. 5000 characters, yes/maybe......

Finally she looses it and wants to get out because she doesn't have time anymore. Says i'm confusing her and wasting her time. Frustrated, I cash her out, she leaves. The next customer remarks on how disorganized that woman was. I just give her a approving glare and try to recompose myself.

Until 3.75 hours later.....she comes back, and wants to return the joke book. About 15 minutes before she needs to board the last bus. She wants to know where we have our joke books (wait, didn't you just buy one and read it? So where did you get it in the first place?) Ugh, help her out, return/exchange, get it over with.

I swear, that woman has issues.....major issues that need professional help.

[depechemodefan]

She probably thougth the joke book was defective because she didn't understand any of the jokes. I'm surprised she didn't claim you gave her a defective book, or ask for a funny joke book.

[bainsidhe]

Hon'ya, your comment about reading and then returning the joke book reminds me of a Dear Abby letter today. Someone actually wrote in asking if it was okay to play the system. I would've wanted to call the woman a thief and a few other choice things. I hate when people do that.

[AnaKhouri]

This happens ALL THE TIME at our store. People hand me their loyalty card and say, "What does this do again?" Uh, you PAID $25 for a year's membership. And you don't remember why! I wish I had money to spend on things that are a complete mystery to me.

[Spork4pedro]

Hon'ya, your comment about reading and then returning the joke book reminds me of a Dear Abby letter today. Someone actually wrote in asking if it was okay to play the system. I would've wanted to call the woman a thief and a few other choice things. I hate when people do that.

Weird..I read this right after reading Dear Abby!

[Hon'ya-chan]

This happens ALL THE TIME at our store. People hand me their loyalty card and say, "What does this do again?" Uh, you PAID $25 for a year's membership. And you don't remember why! I wish I had money to spend on things that are a complete mystery to me.

Yep. I just got to wonder about the competitors and if they have similar problems. Well I guess, seeing that their card is....

....well, they have that.....

....no, um, errr....

(****, can't reveal too much about my employers! **** **** ****!!!)

[Anthony K. S.]

People hand me their loyalty card and say, "What does this do again?" Uh, you PAID $25 for a year's membership. And you don't remember why! I wish I had money to spend on things that are a complete mystery to me.

I've seen that happen, too, more times than I care to remember.


This thread also reminded me . . . I once had a customer pull a credit/debit card (from a particular bank) out of her wallet, look at it, and then ask me how exactly it worked.

First of all, why would you sign up for a bank's credit or debit card without knowing the terms of it?

(Or, possibly, without even knowing how a credit or debit card even works? . . . Although I'm hoping that wasn't the case here.)

Second, if you don't know how the card works and you want to find out . . . Perhaps it would be more productive to ask the bank, rather than a random retail store cashier. Don't you think so?

(I just gave the customer a general . . . very general . . . explanation of how credit and debit cards work, and advised her to speak to her bank if she had more specific questions about this particular card. Fortunately, she seemed satisfied with this.)

[RetailSlave]

We had a promotion about a month ago where if you bought a prepaid Visa card and loaded it with at least $25 it would take $5 off the $9.95 fee. I had an older woman come up, all eagar, and asked to get one. She asked how it worked and I went and got a card and explained it to her. I had to explain several times. She wanted to pay with a credit card and I showed her on the back of the card that she could only use a PIN debit or cash. She pulled out a $20 and I told her that she had to put at least $25 on the card, plus the $4.95 fee. She pulled out another $10 and I activated the card and gave her the card and 5 cents back. She took them, then stood there looking at me. I asked if she needed something else and she said, "But where is my $5?" ARRRGH! I told her AGAIN that the coupon only took $5 off the fee for the card. "What do I do with the card??" I told her she could use it on any purchase up to the $25 that was on the card.

"Do you mean that I just paid $4.95 to put my own money on a card??" I told her that it was basically meant for people who needed to have a credit card but didn't want a regular credit card, or for parents to load with money for their kids for expenses. She then said, "Would you get in trouble if I returned it??" I told her that the cards were non-refundable once they had been activated. I had explained it thoroughly to her several times before she purchased the card and she insisted on buying it..sheesh!

[PepperElf]

Until 3.75 hours later.....she comes back, and wants to return the joke book.

sounds like she read the book and wanted to turn it back in for another one.

instead of the brochure for the discount card, maybe she needs directions to the public library?