Tweet
"The line is over there, sir/ma'am" Has been the line every cashier on the front line has been saying ever since they re-modelled our cage. It's quite annoying. Though I do feel for the guests because it does look a bit weird when you walk up. But not weird enough to cause a scene, repeatedly.
There was this little old asian man who did just that. He bypassed the line we had out to the moon (it was to the blackjack table--and that is BAD) and proceeded to get right in my window.
Me: I'm sorry sir, the line is over there.
I got the stare. He seemed not to know what the hell I just said. I sighed and kind of pointed until he looked back. Nothing clicked. Finally he walked away and I was hoping he'd march into line.
Where does he go? To the next cashier who was a few drawers down from me.
She fortunately saw what he did and told him to go to the line. Even some other guests (we are forced to call them guests rather than customers) in line were trying to help out. Nothing. He got frustrated and disappeared. For awhile...
Later that night the SAME old man repeated the whole process over again. This time after I told him to get in line he growled at me! It was an actual grrr! I started to realized he must have understood but thought he could just pretend not to. He did get in line.
Ended up in my window anyway. Of course. Everytime I tell someone to get in line--they get pissed and go through the line and always seem to end up in my window.
Well, I cashed his two vouchers and it came to $110. He looked at the money made a child noise (like how little kids are upset but can't make out the words) and I realized he thought I did it wrong. So, I added up the TWO tickets on the adding machine, showed him how I added them and the total.
He still wasn't pleased. I held up the tickets and pointed to each. He reached out for the tickets and stupid me let him look at them. He held onto the tickets and it seemed to finally register.
He then tried to keep the tickets. I gently tugged on the ticket in his hand and told him I needed it back. I was afraid he'd walk off with it then I'd be short for that night and there was NO way I'd be short 110 dollars. After a few he gave them back and I warned everybody to keep their vouchers away from him.
Anyway, my co-worker had a woman in her window when the SAME old man plops down a hundred dollar bill in her window--while she is assisting someone else!
"Sir, you're going to have to wait."
He ignored her and continued to do the "Stare." After she repeatedly told him to back off, he finally did.
He must have done this like... Seven to ten times the whole time I was there. All of us were on alert about him because of the constant cutting in line.
I'm pretty sure he knew what he was doing. I wasn't mad. it was a bit irritating but maybe he really didn't understand or kept forgetting.
There was this little old asian man who did just that. He bypassed the line we had out to the moon (it was to the blackjack table--and that is BAD) and proceeded to get right in my window.
Me: I'm sorry sir, the line is over there.
I got the stare. He seemed not to know what the hell I just said. I sighed and kind of pointed until he looked back. Nothing clicked. Finally he walked away and I was hoping he'd march into line.
Where does he go? To the next cashier who was a few drawers down from me.
She fortunately saw what he did and told him to go to the line. Even some other guests (we are forced to call them guests rather than customers) in line were trying to help out. Nothing. He got frustrated and disappeared. For awhile...Later that night the SAME old man repeated the whole process over again. This time after I told him to get in line he growled at me! It was an actual grrr! I started to realized he must have understood but thought he could just pretend not to. He did get in line.
Ended up in my window anyway. Of course. Everytime I tell someone to get in line--they get pissed and go through the line and always seem to end up in my window.
Well, I cashed his two vouchers and it came to $110. He looked at the money made a child noise (like how little kids are upset but can't make out the words) and I realized he thought I did it wrong. So, I added up the TWO tickets on the adding machine, showed him how I added them and the total.
He still wasn't pleased. I held up the tickets and pointed to each. He reached out for the tickets and stupid me let him look at them. He held onto the tickets and it seemed to finally register.
He then tried to keep the tickets. I gently tugged on the ticket in his hand and told him I needed it back. I was afraid he'd walk off with it then I'd be short for that night and there was NO way I'd be short 110 dollars. After a few he gave them back and I warned everybody to keep their vouchers away from him.
Anyway, my co-worker had a woman in her window when the SAME old man plops down a hundred dollar bill in her window--while she is assisting someone else!
"Sir, you're going to have to wait."
He ignored her and continued to do the "Stare." After she repeatedly told him to back off, he finally did.
He must have done this like... Seven to ten times the whole time I was there. All of us were on alert about him because of the constant cutting in line.
I'm pretty sure he knew what he was doing. I wasn't mad. it was a bit irritating but maybe he really didn't understand or kept forgetting.
Comment