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This one happened several months ago, but I've managed to suppress this memory until this week when I've read stories that made me remember this incident.
The story starts out simple enough. The SC before she was sucky calls down to the front desk and requests a wakeup call. Easy enough. I record the wakeup call request on the log and punch it into the switchboard. My shift ended at 10pm that night.
The phones go down at midnight. Anyone who had a wakeup call entered into the switchboard would not be getting theirs through the phone system. But since there's a log, the night auditor knocked on the guest doors at the appropriate times to make they are woken up when they requested.
For some reason, this pisses off SC and I hear about it the next day. She was mad that her wakeup "call" consisted of someone knocking on her door. I explained to her that the phones went down last night and they'll be down another night.
SC: Well what am I supposed to do?
Me: One option is to just use the alarm clock in the room.
SC: I don't trust alarm clocks.
You really shouldn't trust any electronic device because they can all fail at some point. This includes the phone system.
Me: I understand, but without the phones there is little we can do.
The next day we get a comment card which stated how we all were terrible because Night Auditor knocked on the door for a wake up call, and how I should have told her the phones were going to go down. I got extra points from the SC because I told her to "Just use the alarm clock"
The story starts out simple enough. The SC before she was sucky calls down to the front desk and requests a wakeup call. Easy enough. I record the wakeup call request on the log and punch it into the switchboard. My shift ended at 10pm that night.
The phones go down at midnight. Anyone who had a wakeup call entered into the switchboard would not be getting theirs through the phone system. But since there's a log, the night auditor knocked on the guest doors at the appropriate times to make they are woken up when they requested.
For some reason, this pisses off SC and I hear about it the next day. She was mad that her wakeup "call" consisted of someone knocking on her door. I explained to her that the phones went down last night and they'll be down another night.
SC: Well what am I supposed to do?
Me: One option is to just use the alarm clock in the room.
SC: I don't trust alarm clocks.
You really shouldn't trust any electronic device because they can all fail at some point. This includes the phone system.
Me: I understand, but without the phones there is little we can do.
The next day we get a comment card which stated how we all were terrible because Night Auditor knocked on the door for a wake up call, and how I should have told her the phones were going to go down. I got extra points from the SC because I told her to "Just use the alarm clock"
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