oh wait a jewel

[thehippie777]

Had this jewel tonight. I am having issues with the main computer I am writing this on. Last week it started sounding loud like the fan is going out or something, and now it's having random glitches....

Anyway... It's 1am, I am behind. It snowed all day and the roads are crap. We have 4 people on delayed flights, one of them landing in 25 minutes.

SC: Hi I have a reservation for tomorrow but I came in tonight (wow, you are dumb) and I was wondering if you have a room? I am here for *meeting we have here at least every month*
Me: Well, I only have 2 room left and they are both in smoking. The 2 queen room doesn't smell bad, though, cuz my maintenace guy went up there for me earlier.
SC: *small sigh* Well, that will have to do.
Me: Alright. What's your last name so I can pull up your reservation for tomorrow instead of making two seperate reservations?
SC: *tells me* Here's the thing, can I get a discounted rate because I came in so late & had to drive through the snow and the roads were horrible?! (Oh one of those.)
Me: Well, since your with *meeting* they have a special rate. I am not authorized to go below that rate, (I fibbed a little, but the meetings rate is 84, the least I tend to go down is 79) I am sorry.
SC: YOU HAVE GOT TO BE KIDDING! COME ON!! *throws a horrible fit* You can't give me a discount??? Come on!!! *etc etc etc, begins acting like a spoiled brat*
ME: (holy poo lady!) Well, I am not authorized to discount an already discounted advertised rate (kinda a lie), but if you wanted to speak to management about it tomorrow you sure could.
SC: Fine. whatever. *I start checking her in, getting info* Can I use one card to reserve the room and use a differnt one when I check out?
Me: Yep, the original you use will have an authorization put through to make sure it's legit but we don't charge until you check out.
SC: okay, great *hands over card* This one is the one I will use, I will be using my debit card when I check out to finalize. (she is in a more calm mood)
Me: Okay *swipes card & it declines* Well, according to my system this card wouldn't authorize the amount & we have to make sure we have something that will.
SC: (complete 180 to bitch from hell again) What? Well, I only want to authorize for one night! I will call tomorrow & make a payment. You can authorize for one night, can't you?? *glares at me with death look*
Me: Sure, I can do that. If things don't get cleared up you may recieve a note informing you that the issue persists. *I authorize enough to cover one night, declined, I try $50 & that also declines* Well, it won't even authorize one night and I even tried 50.
SC: What *slams herself onto counter* Well, I will fix it tomorrow.
Me: Well, that is fine, I am required to make sure we have a form of payment at check in...
SC: OKAY I WILL FIX IT LATER! COME ON! I don't know what's going on. I will figure it out TOMORROW!
Me: I have to get a form of payment, I am sorry.
SC: ..........
Me: ..........
SC: *again starts throwing fit*
Me: I am seriously not trying to pick on you, this is what we require.
SC: Yeah I know (riiight) But I WILL FIX IT TOMORROW *looks at me straight in the eyes*
Me: (I am officially sick of this and another guest has come to check in, one from a delayed flight, she basically refused to give me payment so I give her her keys *she goes on her way* and wrote a long, unhappy note to the desk & management)


Why she didn't just give me another card, I have no idea. She was an oober bitch. Ironically, this particular meeting group that stays here every month has the most spoiled assholes of any meeting ever. No, I won't get into trouble

[depechemodefan]

Hopefully when she checks out her other card won't decline.

[otakuneko]

I'd hope she gets banned, at the very least, for scamming a free stay, when her "other" card gets declined in the morning.

[BaristaTrav]

Hopefully when she checks out her other card won't decline.

Hopefully it will decline (assuming hippie won't get in trouble) and then she can tell her sob story to the local PD or a collections agency.

[wagegoth]

Update needed, please!

[Belari]

I wouldn't have given her the keys.

"I'll take care of it tomorrow!!"
"You will either give me a card that I can use or you will leave my hotel. If choose to do neither, I will call the police and have you removed."

[Mr Hero]

I wouldn't have given her the keys.

I wouldn't have either. If these people are that frequent, they should know what is expected of them. Why should you honor their rate if they won't honor your policies?

[bainsidhe]

Add me to the "wouldn't hand over a card" bunch. I do feel for ya, it's difficult when you have an idiot raging away in your face, especially when you then get an audience. But would you have done the same if she declared it was a cash sale and would go to the ATM tomorrow? I hope everything is smooth sailing tomorrow and this be-otch gets some well-needed rest. At least I hope that's the reason for her tantrum.

[hotelnpa]

That "guest" would have hated me because I wouldn't have made her a key without a secure method of payment. I've been screamed at, threated with violence, spit at, and given the finger because I wouldn't check in a guest with a declined card.

But I understand why you wanted her out of your head. You could always bill the company if she doesn't pay. We did that when one of our guests destroyed a room (they were part of a group that came about three times a month) and their credit card didn't cover the damages (room was charged, but the additional damage charges were declined). We turned the bill over to the company. They were not happy, but that guest never stayed with us again.

[DevilBoy]

When I first read the title, I thought it read as:

"oh wait, a jew!"

[thehippie777]

here is your update: http://www.customerssuck.com/board/s...ad.php?t=39200