Since work is now allowing me to telecommute I am getting more of a laugh out of the idiots that call rather than worked up. Some gems from last week..
Some Customer Loyalty With Cursing Thrown In
SC1 = Lady that once did business with us a million years go
Me = Recipient of earful
SC1 - 'Yeah, Uh, I need help real badly! I gotta order something for my husband and I hope you have all my information on file. I've bought from you guys lots of times. I'm a loyal customer."
Calls that start out like this make me inwardly cringe, not wanting to explain to this woman that we changed software systems and can no longer pull up credit cards or old info, only orders from the last year can be accessed and no credit card info. If you haven't purchased in a year you're not a 'loyal customer' Accessing her information would only give me her name, phone number and address, nothing else.
Me - 'What is your phone number, ma'am and I'll see if I can pull up your records by the telephone number.'
SC1 - '***-***-****'
Me - 'That number isn't associated with a customer record in our system. Is there another number you might have used?'
SC1 - "It could have been ***-***-****, but I've ordered a lot from you so it shoulda come right up! Please! I'm in a hurry and I have to get something!'
Me - "Ma'am I'm sorry but that number doesn't pull up any customer information either. It must have been more than a year since you last ordered from us, but that's alright, I can quickly go ahead and take your order to put you back into our system."
SC1 - sudden screaming into my ear, "FUCK YOU!!!!!!!!!!!!!!! You are no help!'
click..
I run her phone number on the white pages and come up with the name of a small investment firm. I still wonder what that was all about.
Why Don't You Just Shove 200 Bucks In Her G-String?
SDG - Seriously deluded guy
Me - Obviously me
Guy calls up to order flowers, orders 3 dozen premium red roses, large box of choccies, big teddy bear. Sounds like a guy in love or a high roller? Right?
Me - 'And the recipients name, sir?'
SDG - 'Miss Tiffany'
Me - 'Last name?'
SDG - 'Oh, I don't know her last name.'
Let me get this straight. You're spending something like two hundred, two hundred and fifty bucks and you don't even know the chick's last name? Sucker..
Me - 'Is this going to her place of employment or to a home?'
SDG - 'To her job. In fact, I want the delivery guy to bring it to her while she's dancing on stage, as a surprise. She works at the Pink Pussycat All Nude Mud Wrasslin' and Danceteria on 5th St.'
Me -
hardly able to believe this guy is blowing this much money and effort on a stripper he doesn't even know the real name of. Still, his money..
A few more questions asked and then I get to the part about card message, 'Sir, what would you like to say on the card message?'
SDG - 'Dearest Tiffany, I watch you night after night and I can see your sweet soul shining through your eyes ~ insert more super syrupy romantic bullshit in the interests of time~ Please let me take you out on a date this weekend.'
Me - (biting tongue to keep from laughing) 'And how would you like to sign your card sir?'
SDG - 'Professor Simon Twitterinton III, sitting stageside to your left'
I spent the entire call restraining myself from just simply saying 'sir, you'd make more headway with your stripper if you just shoved the money you're playing for flowers into her g-string..'
Some Customer Loyalty With Cursing Thrown In
SC1 = Lady that once did business with us a million years go
Me = Recipient of earful
SC1 - 'Yeah, Uh, I need help real badly! I gotta order something for my husband and I hope you have all my information on file. I've bought from you guys lots of times. I'm a loyal customer."
Calls that start out like this make me inwardly cringe, not wanting to explain to this woman that we changed software systems and can no longer pull up credit cards or old info, only orders from the last year can be accessed and no credit card info. If you haven't purchased in a year you're not a 'loyal customer' Accessing her information would only give me her name, phone number and address, nothing else.
Me - 'What is your phone number, ma'am and I'll see if I can pull up your records by the telephone number.'
SC1 - '***-***-****'
Me - 'That number isn't associated with a customer record in our system. Is there another number you might have used?'
SC1 - "It could have been ***-***-****, but I've ordered a lot from you so it shoulda come right up! Please! I'm in a hurry and I have to get something!'
Me - "Ma'am I'm sorry but that number doesn't pull up any customer information either. It must have been more than a year since you last ordered from us, but that's alright, I can quickly go ahead and take your order to put you back into our system."
SC1 - sudden screaming into my ear, "FUCK YOU!!!!!!!!!!!!!!! You are no help!'
click..
I run her phone number on the white pages and come up with the name of a small investment firm. I still wonder what that was all about.
Why Don't You Just Shove 200 Bucks In Her G-String?
SDG - Seriously deluded guy
Me - Obviously me
Guy calls up to order flowers, orders 3 dozen premium red roses, large box of choccies, big teddy bear. Sounds like a guy in love or a high roller? Right?
Me - 'And the recipients name, sir?'
SDG - 'Miss Tiffany'
Me - 'Last name?'
SDG - 'Oh, I don't know her last name.'
Let me get this straight. You're spending something like two hundred, two hundred and fifty bucks and you don't even know the chick's last name? Sucker..
Me - 'Is this going to her place of employment or to a home?'
SDG - 'To her job. In fact, I want the delivery guy to bring it to her while she's dancing on stage, as a surprise. She works at the Pink Pussycat All Nude Mud Wrasslin' and Danceteria on 5th St.'
Me -

A few more questions asked and then I get to the part about card message, 'Sir, what would you like to say on the card message?'
SDG - 'Dearest Tiffany, I watch you night after night and I can see your sweet soul shining through your eyes ~ insert more super syrupy romantic bullshit in the interests of time~ Please let me take you out on a date this weekend.'
Me - (biting tongue to keep from laughing) 'And how would you like to sign your card sir?'
SDG - 'Professor Simon Twitterinton III, sitting stageside to your left'
I spent the entire call restraining myself from just simply saying 'sir, you'd make more headway with your stripper if you just shoved the money you're playing for flowers into her g-string..'
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