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Don't we all?
I love it when calls to the front desk start out this way... Especially when its the first call of the day.
Man: I have a big problem and whether or not i call the police depends on your answer.
Me: Well, I'll do what i can to help you.
Man: You better! You better do what you can! Stealing is a felony you know. In Arabia they would behead you (what?). It looks to me like someone has been going through my suitcase! I know because i keep everything in perfect order. I want the names and phone numbers of everyone who worked here between 5pm last night and now and i'll start with you.
According to the desk log this guy's luggage was brought late by the airline after this guy checked in and the clerk on duty brought it up to him. Not out of the ordinary by any means, usually people are happy to see their stuff. But usually people keep their OCD in check.
Me: Ok Mr.__ is anything missing?
Man: I don't see anything missing yet, I haven't done a complete inventory, but things are definitely not where i left them. My clothes are in disarray, my vanity bag and medication has clearly been tampered with. The police will know about this if i don't receive satisfaction.
Me: Mr __, that's not necessary. I'm not going to give you any employee phone numbers but if anything does come up missing our General Manager will be happy to help you (yeah right).
Man: Clearly you are not seeing the point, my privacy has been violated and it is clear to me that you simply don't care.
Me: No I do care and if anything is stolen we will be happy to help you.
Now, i have two choices at this point: Weasel my way out of the conversation, or
. I choose .
Me: Mr__, if you checked your luggage before your flight, it may be possible that the security screeners are responsible for the condition of your belongings.
Man: I see. You choose to blame someone else. Its always someone else's fault nowadays isn't it? This is ridiculous. Well... we'll see how your manager handles this situation because its clear to me that you need some more training in customer service. I refuse to be victimized! <click>
I love it when calls to the front desk start out this way... Especially when its the first call of the day.
Man: I have a big problem and whether or not i call the police depends on your answer.
Me: Well, I'll do what i can to help you.
Man: You better! You better do what you can! Stealing is a felony you know. In Arabia they would behead you (what?). It looks to me like someone has been going through my suitcase! I know because i keep everything in perfect order. I want the names and phone numbers of everyone who worked here between 5pm last night and now and i'll start with you.
According to the desk log this guy's luggage was brought late by the airline after this guy checked in and the clerk on duty brought it up to him. Not out of the ordinary by any means, usually people are happy to see their stuff. But usually people keep their OCD in check.
Me: Ok Mr.__ is anything missing?
Man: I don't see anything missing yet, I haven't done a complete inventory, but things are definitely not where i left them. My clothes are in disarray, my vanity bag and medication has clearly been tampered with. The police will know about this if i don't receive satisfaction.
Me: Mr __, that's not necessary. I'm not going to give you any employee phone numbers but if anything does come up missing our General Manager will be happy to help you (yeah right).
Man: Clearly you are not seeing the point, my privacy has been violated and it is clear to me that you simply don't care.
Me: No I do care and if anything is stolen we will be happy to help you.
Now, i have two choices at this point: Weasel my way out of the conversation, or
. I choose .Me: Mr__, if you checked your luggage before your flight, it may be possible that the security screeners are responsible for the condition of your belongings.
Man: I see. You choose to blame someone else. Its always someone else's fault nowadays isn't it? This is ridiculous. Well... we'll see how your manager handles this situation because its clear to me that you need some more training in customer service. I refuse to be victimized! <click>
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