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Stand my ground, I won't give in (SCAMMER)

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  • #1

    Stand my ground, I won't give in (SCAMMER)

    Today, I was in drive thru with a girl who didn't know the breakfast menu, therefore, she was cash. My coworker, K, came to me...

    Me:who else?
    K: My freezing cash taker
    D: the awesomeness that is my manager
    J: the coworker whom I can only take for a bit
    S: Scammer

    Now, keep in mind, she ordered a big breakfast, a cinnimelt, and a few other sandwiches.

    K: "McGoddess... this lady has a question and I can't answer it. Could you?"
    Me: "Yeah, sure." *goes to the Drive thru window* "What can I help you with,ma'am?"
    S: "Yeah. Your deluxe breakfasts come with pancakes,right?"
    Me: "Yes ma'am, they do."
    S: "Last time I came here, I ordered a deluxe and didn't get my hotcakes."
    Me: "I'm sorry about that. Did you call it in so you can get them next time?"
    S: "No. I want everything that comes with the Deluxe."
    Me: "Would you like me to make your big breakfast into a deluxe?"
    S:"No. My daughter says that the hotcakes don't come with the deluxe and now I saw them in the picture, so I want reimbursement."
    Me: "And you didn't call it in?"
    S:"No, but I want them."
    Me: "I can only charge you for them. I can't give it to you free if you didn't call it in."
    S: "OH MY GOD! GIVE ME A BREAK!!!"
    Me: 'i'm sorry. Those are the rules and I have to abide by them."
    S: "Fine. Just...whatever..."
    Me: "So you would like me to keep your order as is?"
    S: "Yes."


    So I walk over to where my manager is and D asks me what happened. I retold the tale as K and J listened.

    J:" That lady tried it before. She's been trying to pull that crap for a while."

    Then she asked K for syrup, even though it didn't come with a big breakfast. I just gave K the syrup and said "Just" *sigh* "Get her out of here with that. That is all she's getting. If she gets mad, she can come to me."

    I refuse to part with my spine.
    "Kill the fat guy first?! That's racist!" - my friend Ironside at a Belegarth practice after being "killed" first.

    I belly dance with tall Goblins!
    Tags: None
  • #2
    Quoth McGoddess09 View Post
    I refuse to part with my spine.
    Which is more than we can say for most managers! Well done for catching the scammer and giving your colleagues backup!
    "I'll probably come round and steal the food out of your fridge later too, then run a key down the side of your car as I walk away from your house, which I've idly set ablaze" - Mil Millington

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    • #3
      And please retain your spine for the duration of your rule...erm, employment. Spineless managers are the bane of any decent employee's existance.
      "For the love of all that is holy and 4 things that aren’t but feel pretty good anyway" ~ Gravekeeper

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      • #4
        Quoth HorrorFrogPrincess View Post
        And please retain your spine for the duration of your rule...erm, employment. Spineless managers are the bane of any decent employee's existance.
        We have some odd sounding policies that serve as defence against the Hotcakes Lady-scammer type, but too often our stupid jerk of a manager caves just to get the customer out of his face. So what's the point of me even trying to enforce them in the first place?

        Come to the hotel industry McGoddess, we need you!

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        • #5
          Somewhat off topic, I also love Within Temptation (if I interpreted your header correctly ).

          Comment

          • #6
            Quoth Thuringwethyl View Post
            Somewhat off topic, I also love Within Temptation (if I interpreted your header correctly ).
            You did interpret it correctly. Brava!
            "Kill the fat guy first?! That's racist!" - my friend Ironside at a Belegarth practice after being "killed" first.

            I belly dance with tall Goblins!

            Comment

            • #7
              Quoth Thuringwethyl View Post
              Somewhat off topic, I also love Within Temptation (if I interpreted your header correctly ).
              First thing that came to my head too love 'em! Spent a week listening to exclusively their music after I heard "What Have You Done"

              And back on topic, great work with the scammer there! Keep up the good work!
              Your true character is who you are when no one is looking.
              --Unknown

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              • #8
                My brother, who is also a slave to the clown, will never back down to a customer. He will call them on their BS! I just wish the managers I work with had a spine, but I think it's 99% of them just not wanting to do more work than necessary. jerks!
                "Failure is not an option. It comes bundled with your software."

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                • #9
                  Quoth MannersMakethMan View Post
                  Which is more than we can say for most managers!
                  I've noticed corporately-owned establishments tend to breed spineless managers. It seems corporate prefers the people-pleasers to the managers with conviction. After all, employee satisfaction isn't a concern, profits are.

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