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"I love you" (very long)

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  • "I love you" (very long)

    few more stories here. not all are sucky, just amusing.

    just have it sent to you if you're gonna be so anal about it
    customer placed an order 3 hours ago. it's a gift being sent directly to the reciever. apparently he ordered the same thing for himself earlier and it had arrived within the three hours since he made the order. oops, he opens the package and there's a price tag on it. so he wants us to make sure we take that price tag off the item before we ship it to his friend. I tell him that the only thing i can do is place the order on hold and make a note about it. if second-level has any questions they can call him. well, he's not happy about that.
    sc: can you get the girl i placed the order with on the phone?
    me: (why? she's the same level as me, can't do anything else for you just because she actually placed the order) sorry sir. I can't do that.
    sc: why not?
    me: well, first off, I don't know who you placed the ord-
    sc: isn't there a name or an identifier on the order.
    me: there's an employee id number, but even if i knew who's number that was I can't transfer you to another agent
    sc: aren't you all just in the same office
    me: we're in the same building sir, but it's not just a small office, I have no way of transferring you.
    okay, here's the thing. at our slow times there's usually 30+ people in the call center, and I have no idea how many there are all together, not to mention, we have flexible schedules, and it is very likely that she might have been long gone. we are not all close-knit buddies, and we do not just sit there all day long.

    customer was also ranting for awhile about why it was such a problem to take the price tag off in the warehouse. don't they look at the order information when they fill the order? yes, they have a sheet that tells them what item and how many of it, and that's about it.

    just irked me in general.

    insert polite laughter
    me: and will you be paying by credit card today, sir?
    jokester: unless you're giving it away *laughs* sorry, I know, I'm a smart-ass

    yes, you are. but you are forgiven for you have purchased SEVEN phone specials. woo, go me. you earned me a whole extra 3 bucks.

    wherein i have the disability card pulled on me
    okay, so i get a deaf person relay call. that alone makes me nervous since it's during my first week of actual work without anyone handy to ask. (that means that a deaf person is typing what they want to say, someone else from a company that provides that service reads it to me, then types my response and sends it to the deaf person) there's a couple things that came up in this call, so i will summarize the rest of it.

    first off, i'm verifying the customer's information.
    sc: why do i have to go through all this each time.
    me: well, sir, it's company policy. we want to make certain that you're information is correct and since you speak to a different person each time we have no way of knowing how many times or how recently it's been verified.
    sc: what do you mean, different person each time?
    okay, leeway since he's not actually listening to the people to tell they're different from their voices, but do you think there's only one person here taking everybody's calls?

    next, he orders two of a particular green shirt in size large. he then orders two of the same size in extra large. when i ask for clarification to make sure that he wants those in addition to vs. instead of, he feels the need to inform me that he wants two in large, two in xtra large, and one in 2xl several times.

    now for the fun part. we were running a promotion on $20 off a purchase of $100 or more. the merchandise total needed to be at least 100. not 99.95. and shipping charges don't count. he wants to use this promotion. he got it in an email which means it was meant to be applied to an online order. he says he tried to but there was nowhere to put the code. I inform him that there is a box on the shipping screen labeled 'special messages' that he can put it into.
    "but it has nothing to do with shipping? why would i put it there? " well, that's the space for it. deal with it. okay fine, i'll put your message on hold with a note to second-level asking for it.

    twice i inform him that his merchandise total of 99.95 is not 'technically' eligible, and twice he informs me that his email says '$99 and up'. so okay, i put that in as well. it's in the middle of typing this for him that he goes.
    sc: i'm having these troubles because i'm deaf. (yes, it was a statement)
    me: not at all sir, this process would be the same for everyone.
    he drops it, fortunately, and i finish the order as quickly as i can.

    I love you
    fun call with, let's call him wg (whiskey guy)
    me: hello, this is Mandy, How may i help you.
    wg: i don't know. (sounding rather depressed)
    me: sir?
    wg: no one can help me
    me: well, what's your problem sir.
    wg: i'm out of whiskey.
    me:
    wg: can you order me some whiskey.
    me: i'm sorry sir, we don't sell whiskey.
    wg: do you know where i can get some whiskey?
    me: i'd probably suggest a local store, most likely a liquor store if you have one.
    wg: i love you.
    me: thank you sir. like i said, I can't do anything for you, I hope you have a good night.
    wg: ok. i love you.
    I make music videos in my spare time. http://www.youtube.com/user/raven13x. Check them out ^_^

  • #2
    But why is the whiskey all gone?

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    • #3
      Wow, I wish my guests were as easy to please as your last caller... I've never gotten a guest to say they love me
      If you wish to find meaning, listen to the music not the song

      Comment


      • #4
        Quoth raine_naoe View Post
        oops, he opens the package and there's a price tag on it.
        Why would the DC have price tags on it? Does your company have brick & mortar stores?
        "I call murder on that!"

        Comment


        • #5
          Quoth raine_naoe View Post
          okay, so i get a deaf person relay call. that alone makes me nervous since it's during my first week of actual work without anyone handy to ask. (that means that a deaf person is typing what they want to say, someone else from a company that provides that service reads it to me, then types my response and sends it to the deaf person)
          Oh yeah, I used to get those, too. Very nerve-wracking, for some reason, though usually they just go slower than usual without too much suckiness. Heh. One time I was working on a relay call, and the operator kept cracking up because the deaf woman was being silly. Silly in a good way, not a "what did you do with your brain" kind of way.
          "Eventually, everything that you have said becomes everything you will ever say." Eireann

          My pony dolls: http://equestriarags.tumblr.com

          Comment


          • #6
            That phone thing sounds like it'd be a fun job to have.
            If I dropped everybody who occasionally said something stupid from my list of potential partners, I wouldn’t even be able to masturbate

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            • #7
              Quoth Juwl View Post
              Why would the DC have price tags on it? Does your company have brick & mortar stores?
              Sorry, i don't know what you mean by DC...probably me just being stupid. but the item was a fanny pack. i'm not sure why there was a price tag on it.
              I make music videos in my spare time. http://www.youtube.com/user/raven13x. Check them out ^_^

              Comment


              • #8
                Quoth raine_naoe View Post
                Sorry, i don't know what you mean by DC.
                *psst* distribution center
                If you wish to find meaning, listen to the music not the song

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                • #9
                  Quoth Nyoibo View Post
                  That phone thing sounds like it'd be a fun job to have.
                  It can very quickly become very hellish when you get a crank caller on the line.

                  If I recall, there are anti-discrimination laws such that you can't simply cut off the line from deaf people who call in, no matter how abusive they are. And since there's no way to know that they're actually deaf, that means pretty much anyone can call up and use you, the relay operator, like a puppet to make further crank calls.

                  God forbid you're female!

                  I've heard horror stories of relay operators being used basically as phone sex puppets.

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                  • #10
                    Quoth smileyeagle1021 View Post
                    *psst* distribution center
                    thanks, i feel kinda stupid now.

                    and i don't know why we have price tags on them, but someone else who's worked there longer then i have said even if there are price tags on the items, it doesn't actually reflect the real price at all.
                    I make music videos in my spare time. http://www.youtube.com/user/raven13x. Check them out ^_^

                    Comment


                    • #11
                      Your documentation says "Over $100" and his email says "$99 and up" (or at least, he claims it does).

                      Having worked in a callcenter, this sounds all too familiar. Typical callcenter communication: either wrong, or none at all. Generally when I ran into it I'd flag down a floorwalker or supe, or if I could, just note the problem and give the caller the benefit of the doubt just to avoid suckage. I figured if no one said anything, then the caller was right, and if someone came and talked to me about it, then at least I knew the right answer.
                      Supporting the idiots charged with protecting your personal information.

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                      • #12
                        twice i inform him that his merchandise total of 99.95 is not 'technically' eligible
                        glad he could get the discount anyway. sometimes it just sucks to be that close and not make it.

                        mom was once 1 penny off from a sale like that, but the computer wouldn't let them change it so they just added a penny on to the price of the item. very nice store.


                        I've heard horror stories of relay operators being used basically as phone sex puppets.
                        oy
                        at that point you might as well just go to an adult chat room, or online stories. it'll be similar... and cheaper.

                        but i do remember a post here (not sure on the link) where it pointed out that the voice-speaker has to legally reproduce everything typed out, and had to say things like "a**hole" and whatever other nasty things the typer was writing. (which at that point kinda sounds almost comic)

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                        • #13
                          technically i don't get to find out if he got the discount or not. we are unable to change the prices on anything at the level we are, so all we do is put the order on hold and write a note to second level. he probably did though.
                          I make music videos in my spare time. http://www.youtube.com/user/raven13x. Check them out ^_^

                          Comment


                          • #14
                            Quoth otakuneko View Post
                            Your documentation says "Over $100" and his email says "$99 and up" (or at least, he claims it does).

                            Having worked in a callcenter, this sounds all too familiar. Typical callcenter communication: either wrong, or none at all.
                            actually, i'm on my company's mailing list as well since i shop from them (yay for 40% discount). i receive all the same emails the other customers receive, so unless he had a special email typed up just for him by corporate, it said $100. but i totally understand you're point. there's supposed to be a section on our resource page that lets us look at the actual emails that are sent out, and for whatever reason it doesn't work. i just make sure to check my inbox before i go into work and read carefully any new emails from my company.
                            I make music videos in my spare time. http://www.youtube.com/user/raven13x. Check them out ^_^

                            Comment


                            • #15
                              Quoth KaySquirrel View Post

                              True. Music in background, any 'tone' in the voice, (like the called party sounding annoyed, or shouting, etc), children screaming, dogs barking, whatever you can hear on the call, you must relay to the deaf or hard of hearing party, and you must relay the messages unedited as you hear them or read them.
                              wait, so anything

                              did you honestly have to type things like

                              "there is rap music in the background, caller said. 'meet me at 6'... there is also a dog barking"
                              If you wish to find meaning, listen to the music not the song

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