few more stories here. not all are sucky, just amusing.
just have it sent to you if you're gonna be so anal about it
customer placed an order 3 hours ago. it's a gift being sent directly to the reciever. apparently he ordered the same thing for himself earlier and it had arrived within the three hours since he made the order. oops, he opens the package and there's a price tag on it. so he wants us to make sure we take that price tag off the item before we ship it to his friend. I tell him that the only thing i can do is place the order on hold and make a note about it. if second-level has any questions they can call him. well, he's not happy about that.
sc: can you get the girl i placed the order with on the phone?
me: (why? she's the same level as me, can't do anything else for you just because she actually placed the order) sorry sir. I can't do that.
sc: why not?
me: well, first off, I don't know who you placed the ord-
sc: isn't there a name or an identifier on the order.
me: there's an employee id number, but even if i knew who's number that was I can't transfer you to another agent
sc: aren't you all just in the same office
me: we're in the same building sir, but it's not just a small office, I have no way of transferring you.
okay, here's the thing. at our slow times there's usually 30+ people in the call center, and I have no idea how many there are all together, not to mention, we have flexible schedules, and it is very likely that she might have been long gone. we are not all close-knit buddies, and we do not just sit there all day long.
customer was also ranting for awhile about why it was such a problem to take the price tag off in the warehouse. don't they look at the order information when they fill the order? yes, they have a sheet that tells them what item and how many of it, and that's about it.
just irked me in general.
insert polite laughter
me: and will you be paying by credit card today, sir?
jokester: unless you're giving it away *laughs* sorry, I know, I'm a smart-ass
yes, you are. but you are forgiven for you have purchased SEVEN phone specials. woo, go me. you earned me a whole extra 3 bucks.
wherein i have the disability card pulled on me
okay, so i get a deaf person relay call. that alone makes me nervous since it's during my first week of actual work without anyone handy to ask. (that means that a deaf person is typing what they want to say, someone else from a company that provides that service reads it to me, then types my response and sends it to the deaf person) there's a couple things that came up in this call, so i will summarize the rest of it.
first off, i'm verifying the customer's information.
sc: why do i have to go through all this each time.
me: well, sir, it's company policy. we want to make certain that you're information is correct and since you speak to a different person each time we have no way of knowing how many times or how recently it's been verified.
sc: what do you mean, different person each time?
okay, leeway since he's not actually listening to the people to tell they're different from their voices, but do you think there's only one person here taking everybody's calls?
next, he orders two of a particular green shirt in size large. he then orders two of the same size in extra large. when i ask for clarification to make sure that he wants those in addition to vs. instead of, he feels the need to inform me that he wants two in large, two in xtra large, and one in 2xl several times.
now for the fun part. we were running a promotion on $20 off a purchase of $100 or more. the merchandise total needed to be at least 100. not 99.95. and shipping charges don't count. he wants to use this promotion. he got it in an email which means it was meant to be applied to an online order. he says he tried to but there was nowhere to put the code. I inform him that there is a box on the shipping screen labeled 'special messages' that he can put it into.
"but it has nothing to do with shipping? why would i put it there? " well, that's the space for it. deal with it. okay fine, i'll put your message on hold with a note to second-level asking for it.
twice i inform him that his merchandise total of 99.95 is not 'technically' eligible, and twice he informs me that his email says '$99 and up'. so okay, i put that in as well. it's in the middle of typing this for him that he goes.
sc: i'm having these troubles because i'm deaf. (yes, it was a statement)
me: not at all sir, this process would be the same for everyone.
he drops it, fortunately, and i finish the order as quickly as i can.
I love you
fun call with, let's call him wg (whiskey guy)
me: hello, this is Mandy, How may i help you.
wg: i don't know. (sounding rather depressed)
me: sir?
wg: no one can help me
me: well, what's your problem sir.
wg: i'm out of whiskey.
me:
wg: can you order me some whiskey.
me: i'm sorry sir, we don't sell whiskey.
wg: do you know where i can get some whiskey?
me: i'd probably suggest a local store, most likely a liquor store if you have one.
wg: i love you.
me: thank you sir. like i said, I can't do anything for you, I hope you have a good night.
wg: ok. i love you.
just have it sent to you if you're gonna be so anal about it
customer placed an order 3 hours ago. it's a gift being sent directly to the reciever. apparently he ordered the same thing for himself earlier and it had arrived within the three hours since he made the order. oops, he opens the package and there's a price tag on it. so he wants us to make sure we take that price tag off the item before we ship it to his friend. I tell him that the only thing i can do is place the order on hold and make a note about it. if second-level has any questions they can call him. well, he's not happy about that.
sc: can you get the girl i placed the order with on the phone?
me: (why? she's the same level as me, can't do anything else for you just because she actually placed the order) sorry sir. I can't do that.
sc: why not?
me: well, first off, I don't know who you placed the ord-
sc: isn't there a name or an identifier on the order.
me: there's an employee id number, but even if i knew who's number that was I can't transfer you to another agent
sc: aren't you all just in the same office
me: we're in the same building sir, but it's not just a small office, I have no way of transferring you.
okay, here's the thing. at our slow times there's usually 30+ people in the call center, and I have no idea how many there are all together, not to mention, we have flexible schedules, and it is very likely that she might have been long gone. we are not all close-knit buddies, and we do not just sit there all day long.
customer was also ranting for awhile about why it was such a problem to take the price tag off in the warehouse. don't they look at the order information when they fill the order? yes, they have a sheet that tells them what item and how many of it, and that's about it.
just irked me in general.
insert polite laughter
me: and will you be paying by credit card today, sir?
jokester: unless you're giving it away *laughs* sorry, I know, I'm a smart-ass
yes, you are. but you are forgiven for you have purchased SEVEN phone specials. woo, go me. you earned me a whole extra 3 bucks.
wherein i have the disability card pulled on me
okay, so i get a deaf person relay call. that alone makes me nervous since it's during my first week of actual work without anyone handy to ask. (that means that a deaf person is typing what they want to say, someone else from a company that provides that service reads it to me, then types my response and sends it to the deaf person) there's a couple things that came up in this call, so i will summarize the rest of it.
first off, i'm verifying the customer's information.
sc: why do i have to go through all this each time.
me: well, sir, it's company policy. we want to make certain that you're information is correct and since you speak to a different person each time we have no way of knowing how many times or how recently it's been verified.
sc: what do you mean, different person each time?
okay, leeway since he's not actually listening to the people to tell they're different from their voices, but do you think there's only one person here taking everybody's calls?
next, he orders two of a particular green shirt in size large. he then orders two of the same size in extra large. when i ask for clarification to make sure that he wants those in addition to vs. instead of, he feels the need to inform me that he wants two in large, two in xtra large, and one in 2xl several times.
now for the fun part. we were running a promotion on $20 off a purchase of $100 or more. the merchandise total needed to be at least 100. not 99.95. and shipping charges don't count. he wants to use this promotion. he got it in an email which means it was meant to be applied to an online order. he says he tried to but there was nowhere to put the code. I inform him that there is a box on the shipping screen labeled 'special messages' that he can put it into.
"but it has nothing to do with shipping? why would i put it there? " well, that's the space for it. deal with it. okay fine, i'll put your message on hold with a note to second-level asking for it.
twice i inform him that his merchandise total of 99.95 is not 'technically' eligible, and twice he informs me that his email says '$99 and up'. so okay, i put that in as well. it's in the middle of typing this for him that he goes.
sc: i'm having these troubles because i'm deaf. (yes, it was a statement)
me: not at all sir, this process would be the same for everyone.
he drops it, fortunately, and i finish the order as quickly as i can.
I love you
fun call with, let's call him wg (whiskey guy)
me: hello, this is Mandy, How may i help you.
wg: i don't know. (sounding rather depressed)
me: sir?
wg: no one can help me
me: well, what's your problem sir.
wg: i'm out of whiskey.
me:

wg: can you order me some whiskey.
me: i'm sorry sir, we don't sell whiskey.
wg: do you know where i can get some whiskey?
me: i'd probably suggest a local store, most likely a liquor store if you have one.
wg: i love you.
me: thank you sir. like i said, I can't do anything for you, I hope you have a good night.
wg: ok. i love you.
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