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Whoohoo! First Sucky Customer post!
Okay, here's my question: What's the deal with people that think it's okay to demand employees fork stuff over to them? I'm not even talking about merchandise...I'm talking about stuff they shouldn't be asking from employees in the first place!
Case In Point #1:
I'm using one of those hand-held scanners to check prices on a section of the store. An older woman comes up to me, practically throws a box of shoes at me, and demanded that I tell her what the price was. I look at the box, and there's a big $30 clearance sticker slapped right on it.
To humor her (and to check if the price had gone down further before I said anything), I scanned the box. Sure enough, it's 30 bucks.
Me: It's 30 dollars.
Woman: ::lunges at me, reaching for the scanner in my hand:: Gimme that! I want to use it!
Me: :: pulls back, guarding expensive company equipment with my life:: Excuse me?
Woman: ::continues to grab for the scanner throughout the rest of the conversation:: Gimme that thing! I want to check the price!
Me: I just told you that it's 30 dollars.
Woman: Give it to me!
Me: ::ignores demands:: See? :: points to clearance sticker:: This means that it's been put on clearance, so that's the price.
Woman: ::ignores me:: Gimme that!
This continues for quite a while, until the woman either finally realized that I wasn't giving her the scanner, or maybe she noticed that I was looking for the nearest manager on the floor. Either way, she walked off, only to return to me at least two more times to repeat her demands to fork over the scanner to check other items she found.
Case In Point #2:
Anything in our store priced $20 or over gets one of those electronic alarm sensors attached to them. We have two clear plastic buckets for whoever's processing such items. One holds the sensors, the other holds the little pins that go in the back.
I'm at the front register, processing a few boxes of $20 jeans. A girl, maybe 16 years old, walks in the door. I greeted her, though she just ignored me. This happens pretty often, so I just went back to what I was doing. And then...
Me: ::reaches in sensor bucket::
Girl: ::upon hearing my hand rattle the sensors inside, runs up to me, shoving her open hands in my face:: Ooh!!! Gimme some of that!!!!
Me:
Girl: ::realizing what was actually in the bucket, starts walking away:: Oh, nevermind. I thought that was candy.
Me:
Okay, last I checked:
1: This is NOT Halloween.
2: Even if it was, it's generally considered rude to demand treats from people, complete stranger or not.
And don't get me started on the fact that she completely ignored me until she thought I was reaching for candy.
Okay, here's my question: What's the deal with people that think it's okay to demand employees fork stuff over to them? I'm not even talking about merchandise...I'm talking about stuff they shouldn't be asking from employees in the first place!
Case In Point #1:
I'm using one of those hand-held scanners to check prices on a section of the store. An older woman comes up to me, practically throws a box of shoes at me, and demanded that I tell her what the price was. I look at the box, and there's a big $30 clearance sticker slapped right on it.
To humor her (and to check if the price had gone down further before I said anything), I scanned the box. Sure enough, it's 30 bucks.Me: It's 30 dollars.
Woman: ::lunges at me, reaching for the scanner in my hand:: Gimme that! I want to use it!
Me: :: pulls back, guarding expensive company equipment with my life:: Excuse me?
Woman: ::continues to grab for the scanner throughout the rest of the conversation:: Gimme that thing! I want to check the price!
Me: I just told you that it's 30 dollars.
Woman: Give it to me!
Me: ::ignores demands:: See? :: points to clearance sticker:: This means that it's been put on clearance, so that's the price.
Woman: ::ignores me:: Gimme that!
This continues for quite a while, until the woman either finally realized that I wasn't giving her the scanner, or maybe she noticed that I was looking for the nearest manager on the floor. Either way, she walked off, only to return to me at least two more times to repeat her demands to fork over the scanner to check other items she found.
Case In Point #2:
Anything in our store priced $20 or over gets one of those electronic alarm sensors attached to them. We have two clear plastic buckets for whoever's processing such items. One holds the sensors, the other holds the little pins that go in the back.
I'm at the front register, processing a few boxes of $20 jeans. A girl, maybe 16 years old, walks in the door. I greeted her, though she just ignored me. This happens pretty often, so I just went back to what I was doing. And then...
Me: ::reaches in sensor bucket::
Girl: ::upon hearing my hand rattle the sensors inside, runs up to me, shoving her open hands in my face:: Ooh!!! Gimme some of that!!!!
Me:
Girl: ::realizing what was actually in the bucket, starts walking away:: Oh, nevermind. I thought that was candy.
Me:
Okay, last I checked:
1: This is NOT Halloween.
2: Even if it was, it's generally considered rude to demand treats from people, complete stranger or not.
And don't get me started on the fact that she completely ignored me until she thought I was reaching for candy.
I"m picturing what her face would've been like if you had given her one of the product sensors.
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