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Let me preface this with a few things.
Never in my entire retail career have I gotten to the point with an SC that I went to the manager and asked to have said SC thrown out. Never. I've come close a few times, but those situations were either amicably resolved or the SC left on their own before it got to that point.
I did not personally deal with this SC on any of the occasions he's been in.
That right there should tell you something about just how obnoxious this SC was.
So this guy has been in multiple times over the past week and a half, always coming in for self-service copy center.
Every single time he comes in, he loses his temper at the copy machines and starts yelling and swearing at them and starts slamming items on the tables over there. You can hear him at least halfway across the building even when it's busy and noisy. I've personally witnessed this four times, and have been told it's happened many more times than that.
He has been belligerent towards and verbally abusive of the copy center staff on at least two occasions. One of the girls who works that department complained to me about this guy nearly a week ago.
Last week, this guy hung around continuing to make copies for at least 30 minutes AFTER the store closed. Why the hell this was allowed is completely beyond me, but miraculously the guy kept quiet during that time, else I'm sure he'd have been tossed at that point.
He came in today and was once again loud and obnoxious, but left.
Then, a couple hours later, me and one of our technicians were working with a customer, and in the middle of ringing her out, I heard angry, swear-laden screaming coming from the copy center.
Him again, for the second time in one day.
Cust: What is that guy's problem?
Me: I have no idea, but I think [MOD] needs to ask him to leave.
Tech: Yeah........*pages MOD to the front of the store*
Unfortunately, when the MOD arrived (he'd been in the back room and didn't hear this guy yelling), he'd calmed down enough that to the casual observer there was no problem, so although the technician explained that the guy was being an obnoxious ass, the MOD didn't see a problem. He was also busy, as he had to go attend to the UPS pickup at the back door, so he left.
No sooner did the MOD get to the back door when this guy started up again. This time he was yelling at another customer because this customer had the temerity to be using the Payment Kiosk when the SC wanted to use it.
Among other things, the SC said to the guy "Hurry the fuck up!" and "When are you gonna be done!" and then started yelling at the guy about how crappy the machines were and how the hell was he supposed to make them work.
Well damn, enough is enough, and this guy didn't just cross that line, he broke through it at warp speed and kept right on going.
By this time I'd finished with my customer, so I strode out back and onto the loading dock.
Me: Did [technician] tell you about that obnoxious guy at the copy center?
MOD: Yes, but he seemed to have calmed down when I looked over there. Why?
Me: Did he also mention that he's harassing other customers?
MOD: What?!
UPS Driver: Give him a blanket party, then load him in my truck and I'll take him away for you!
I explained all of the above to him, then for the first time ever said I felt he needed to be asked to leave. The MOD took a deep breath and said that as soon as he got the door locked and alarmed (can't leave that door open without being there) he'd deal with it.
Without waiting for him, I went back up front, where it turns out the guy had left. (Damn!)
I went over to speak with the girl working the copy center. Turns out the guy had terrified her half to death and she hadn't known what to do.
Then our full time business consultant came over and revealed that in addition to having harassed the CPC associates, he'd also thrown a swearing fit at the Consultant about the "crappy" copy machines, and the Consultant doesn't even work that department!
Oh, and it also turns out that all of the "problems" this SC had been having were his own fault. There's "lack of technical knowledge" and there's outright stupidity. This guy was clearly in the latter camp. For instance, one problem he had was entering into the machine that he wanted 270 copies, pressing start, then loading the master into the hopper, and blowing up when the machine blithely started spitting out blank sheets because it was scanning an empty platton because he started the job before putting the master in!
There's just no excuse for that sort of thing, especially when it happens MULTIPLE TIMES!!!!!
Then the MOD showed up and joined our pow-wow.
Me: He left already.
MOD (to the copy center girl): If he ever comes in again and starts up again, page me by name, and I will deal with it. Nobody puts up with this kind of garbage.
CPC Girl: I tried to help him but he just kept yelling.
MOD: Yeah, see, sometimes you have to give someone the benefit of the doubt, but if they're yelling even after you try to help them, that's ridiculous. Nobody puts up with that. You should have called me as soon as that happened.
CPC Girl: Well he had me so rattled I didn't even know how to respond.
MOD: I understand. Like I said, if he comes in again, page me by name and I'll take care of him.
And so ended that. [Un]fortunately, he didn't come in again before I left for the night.
Seriously though, how much of a fucking moron do you have to be to come in a dozen times in two weeks and still not understand the basic operation of the copy machines? And how much of a blazing asshole do you have to be to yell, scream, curse, and slam things around like an insolent child? And while I can see (but not condone or accept) yelling at the staff, what the fuck did he expect to accomplish by throwing a tantrum at another customer??? I'm surprised it didn't come to blows between the two!!! (Though the CPC girl said the other customer told the SC to "chill the fuck out and take his meds"
)
(On that note, I am fully aware that this guy may have had a disability of some sort, but even taking that into account, this guy went too far, and none of us are paid enough to put up with this sort of bullshit.)
DAMN! I wanted him kicked out, and I didn't even deal with him personally.
Never in my entire retail career have I gotten to the point with an SC that I went to the manager and asked to have said SC thrown out. Never. I've come close a few times, but those situations were either amicably resolved or the SC left on their own before it got to that point.
I did not personally deal with this SC on any of the occasions he's been in.
That right there should tell you something about just how obnoxious this SC was.
So this guy has been in multiple times over the past week and a half, always coming in for self-service copy center.
Every single time he comes in, he loses his temper at the copy machines and starts yelling and swearing at them and starts slamming items on the tables over there. You can hear him at least halfway across the building even when it's busy and noisy. I've personally witnessed this four times, and have been told it's happened many more times than that.
He has been belligerent towards and verbally abusive of the copy center staff on at least two occasions. One of the girls who works that department complained to me about this guy nearly a week ago.
Last week, this guy hung around continuing to make copies for at least 30 minutes AFTER the store closed. Why the hell this was allowed is completely beyond me, but miraculously the guy kept quiet during that time, else I'm sure he'd have been tossed at that point.
He came in today and was once again loud and obnoxious, but left.
Then, a couple hours later, me and one of our technicians were working with a customer, and in the middle of ringing her out, I heard angry, swear-laden screaming coming from the copy center.
Him again, for the second time in one day.
Cust: What is that guy's problem?
Me: I have no idea, but I think [MOD] needs to ask him to leave.
Tech: Yeah........*pages MOD to the front of the store*
Unfortunately, when the MOD arrived (he'd been in the back room and didn't hear this guy yelling), he'd calmed down enough that to the casual observer there was no problem, so although the technician explained that the guy was being an obnoxious ass, the MOD didn't see a problem. He was also busy, as he had to go attend to the UPS pickup at the back door, so he left.
No sooner did the MOD get to the back door when this guy started up again. This time he was yelling at another customer because this customer had the temerity to be using the Payment Kiosk when the SC wanted to use it.
Among other things, the SC said to the guy "Hurry the fuck up!" and "When are you gonna be done!" and then started yelling at the guy about how crappy the machines were and how the hell was he supposed to make them work.
Well damn, enough is enough, and this guy didn't just cross that line, he broke through it at warp speed and kept right on going.
By this time I'd finished with my customer, so I strode out back and onto the loading dock.
Me: Did [technician] tell you about that obnoxious guy at the copy center?
MOD: Yes, but he seemed to have calmed down when I looked over there. Why?
Me: Did he also mention that he's harassing other customers?
MOD: What?!
UPS Driver: Give him a blanket party, then load him in my truck and I'll take him away for you!
I explained all of the above to him, then for the first time ever said I felt he needed to be asked to leave. The MOD took a deep breath and said that as soon as he got the door locked and alarmed (can't leave that door open without being there) he'd deal with it.
Without waiting for him, I went back up front, where it turns out the guy had left. (Damn!)
I went over to speak with the girl working the copy center. Turns out the guy had terrified her half to death and she hadn't known what to do.
Then our full time business consultant came over and revealed that in addition to having harassed the CPC associates, he'd also thrown a swearing fit at the Consultant about the "crappy" copy machines, and the Consultant doesn't even work that department!
Oh, and it also turns out that all of the "problems" this SC had been having were his own fault. There's "lack of technical knowledge" and there's outright stupidity. This guy was clearly in the latter camp. For instance, one problem he had was entering into the machine that he wanted 270 copies, pressing start, then loading the master into the hopper, and blowing up when the machine blithely started spitting out blank sheets because it was scanning an empty platton because he started the job before putting the master in!
There's just no excuse for that sort of thing, especially when it happens MULTIPLE TIMES!!!!!
Then the MOD showed up and joined our pow-wow.
Me: He left already.
MOD (to the copy center girl): If he ever comes in again and starts up again, page me by name, and I will deal with it. Nobody puts up with this kind of garbage.
CPC Girl: I tried to help him but he just kept yelling.
MOD: Yeah, see, sometimes you have to give someone the benefit of the doubt, but if they're yelling even after you try to help them, that's ridiculous. Nobody puts up with that. You should have called me as soon as that happened.
CPC Girl: Well he had me so rattled I didn't even know how to respond.
MOD: I understand. Like I said, if he comes in again, page me by name and I'll take care of him.
And so ended that. [Un]fortunately, he didn't come in again before I left for the night.
Seriously though, how much of a fucking moron do you have to be to come in a dozen times in two weeks and still not understand the basic operation of the copy machines? And how much of a blazing asshole do you have to be to yell, scream, curse, and slam things around like an insolent child? And while I can see (but not condone or accept) yelling at the staff, what the fuck did he expect to accomplish by throwing a tantrum at another customer??? I'm surprised it didn't come to blows between the two!!! (Though the CPC girl said the other customer told the SC to "chill the fuck out and take his meds"
)(On that note, I am fully aware that this guy may have had a disability of some sort, but even taking that into account, this guy went too far, and none of us are paid enough to put up with this sort of bullshit.)
DAMN! I wanted him kicked out, and I didn't even deal with him personally.
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