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do you even know who you're calling?

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  • do you even know who you're calling?

    rods?
    okay, as background...lets just say the largest catalog we have (over 500 pages) is all just fishing stuff.

    this one was was my roommate/coworkers call.

    cw: hello, this is charlie. how may i help you?
    sc: (with really thick hick accent) do you sell rods?
    cw: what kind of rod?
    sc: I'm looking for a fishing rod, do you sell fishing rods?
    cw: what kind of fishing rod sir?
    sc: zeebkaw?
    cw: .........zebco?

    and later

    sc: can i use you guys's <company name> credit card for this?


    no sir, i'm a zombie

    me: hello, this is mandy, how may i help you?
    s(as in surprised)c: woah! that was quick! hello!
    me: hello.
    sc: i wasn't expecting to speak to a live person so soon! ...you are a live person, right?

    a couple comments about rewards points
    our company has a system where if you sign up for our rewards account (it's free) you get 2% back from your purchase. four percent if it's our actual brand. and if you get the reward points credit card 1% on outside purchases.
    if we give let you have this for free, don't call up the csr just to yell about how stupid it is that you don't get more back then you already are...

    also, i keep getting guys who a hundred dollars or so worth of points...and don't want to redeem any. is there a contest going on out there for who can accumulate the most points? are you saving them for an emergency, in case you have no money and absolutely need to order a crossbow, or fishing rod, or pink camo panties?

    bonus school story
    so this past semester i was in an creative writing: fiction course at college, and there was one student that i could just barely stand. at first, he wasn't so bad, other than coming across as really snobby and fully of himself, but you sometimes get those, specially in english classes. used to them more in literature, but oh well. then we get to when we critique classmates stories. i mention about one that it seemed to circular, without any real ending, and would've been better with one. his response to my criticism? "well, I don't think every story needs to have a happy ending. life's not all happy happy sunshine, so why should stories be" and on for at least five more minutes. i eventually have to cut in and remind him that i never once mentioned anything about 'happy'. kill the woman and it would have an ending, and be better.
    later, in another class, we're critiquing my story, which has a siren (from greek mythology) as a main character. not only does he not know what a siren is, and therefore slams my story due to his assumption that it is about a bird that somehow puts on human skin but when the teacher tries to tell him that they are from homer's odyssey, his response? " oh, well i must have missed that poem."
    i'm sorry, but even if you haven't read it, if you're going to act like you're some genius in all things literary and beyond the rest of the class, you should have at least heard of it, and not assume it is some paltry little verse tucked into the pages of some obscure anthology on a dusty library shelf somewhere.

    i have a couple other complaints about him, but i'll save those for another post.

    bonus cat story
    our kitten is special. my cat, the older one, gets on my lap and spends like 10 minutes kneading, circling, kneading again, and settling herself slowly down. the kitten jumps up, ponders for a second, then flops over onto her head and falls asleep.
    I make music videos in my spare time. http://www.youtube.com/user/raven13x. Check them out ^_^

  • #2
    Quoth raine_naoe View Post
    bonus cat story
    our kitten is special. my cat, the older one, gets on my lap and spends like 10 minutes kneading, circling, kneading again, and settling herself slowly down. the kitten jumps up, ponders for a second, then flops over onto her head and falls asleep.
    Ooh.... I wanna see pictures

    Comment


    • #3
      well, i don't have any pictures of her doing that, but here's some others of her.
      http://s377.photobucket.com/albums/o...t=DSCF0008.jpg
      http://i377.photobucket.com/albums/o...e/DSCF0018.jpg

      http://i377.photobucket.com/albums/o...e/DSCF0011.jpg
      Last edited by raine_naoe; 12-14-2008, 09:14 AM. Reason: fixed pictures, hopefully
      I make music videos in my spare time. http://www.youtube.com/user/raven13x. Check them out ^_^

      Comment


      • #4
        I read The Odyssey in 9th grade. What a dope.
        Also, I love your cat, she is precious.
        And...I HATE people who complain about the quality of something they got for free. I mean, seriously, try be grateful for once you jerk.

        Comment


        • #5
          I read The Odyssey in 7th grade.

          An I love your cat.
          Success is not final, failure is not fatal: It is the courage to continue that counts.-Winston Churchill

          Comment


          • #6
            Hell, you don't have to read it, that's why they made O brother where art thou?.
            If I dropped everybody who occasionally said something stupid from my list of potential partners, I wouldn’t even be able to masturbate

            Comment


            • #7
              Quoth Nyoibo View Post
              Hell, you don't have to read it, that's why they made O brother where art thou?.
              I LOVE that movie!

              And your signature cracks me up.

              Comment


              • #8
                Ah, yes. The mystical red light of the unknown realm. My mom's dog also searches for its meaning. That, or he's trying to eat it off the carpet.

                And how does that so-called genius not know about the Odessy? I knew about it in the fifth grade. And knew what a siren is.
                "But I don't want to be among mad people."
                You can't help that. We're all mad here. Every fucking one of us.

                Comment


                • #9
                  Quoth raine_naoe View Post
                  no sir, i'm a zombie

                  me: hello, this is mandy, how may i help you?
                  s(as in surprised)c: woah! that was quick! hello!
                  me: hello.
                  sc: i wasn't expecting to speak to a live person so soon! ...you are a live person, right?
                  I get that one all the time and I tell them if they want I can put them back in the queue so they can listen to the canned voices again.
                  "No, I will not poop a shopping cart out for you." - Irving Patrick Freleigh

                  Comment


                  • #10
                    If it were me, I'd go and find a copy of the Odyssey, take it into clas the next time you meet, and SLAM it down on his desk. I know that epic's not small. Then, calmly, "There's your poem, asshole."
                    "I call murder on that!"

                    Comment


                    • #11
                      Quoth raine_naoe View Post
                      [
                      no sir, i'm a zombie

                      me: hello, this is mandy, how may i help you?
                      s(as in surprised)c: woah! that was quick! hello!
                      me: hello.
                      sc: i wasn't expecting to speak to a live person so soon! ...you are a live person, right?
                      "I'm sorry. My responses are limited. You must ask the right questions."
                      I have a...thing. Wanna see it?

                      Comment


                      • #12
                        The guy asking about fishing rods makes me laugh. He's a classic oblivious customer. I get some kinda like that, but never anyone standing in front of, say, the notebook computer displays and asking me if we sold notebook computers.

                        Quoth raine_naoe View Post
                        sc: can i use you guys's <company name> credit card for this?
                        OT: I just want to note that I absolutely despise that phrase. I don't mind people using "you guys" to refer to others, regardless of gender, but making it possessive really grates on my grammar nerves. "You guys's" bothers me, just because of its awkwardness. "Your guys's" bothers me more because the meaning is changed; I don't have a set of guys, let alone a set of guys who share ownership with me on some object.

                        I had a conversation about this with a co-worker once, and he actually asked, "Well, if you don't think I should say 'your guys's stuff,' what else can I say?" I said, "How about a simple 'your'?"
                        [/language rant]


                        Quoth raine_naoe View Post
                        no sir, i'm a zombie

                        me: hello, this is mandy, how may i help you?
                        s(as in surprised)c: woah! that was quick! hello!
                        me: hello.
                        sc: i wasn't expecting to speak to a live person so soon! ...you are a live person, right?
                        That was a big pet peeve of mine in a call center. Sure, you can call up a company and be surprised that someone answered quickly or be surprised to find a live person speaking instead of some computerized voice prompt system. But to ask if the CSR is a "live person" is a bit much, especially when they've offered a greeting, a name, and made a socially appropriate response to your statements.

                        I always wanted to mess with those callers, though. I used my real name to greet them as well, and when someone asked (as they did almost daily) if I was "real," I wanted to make my voice sound a little more robotic and tell them that I was a Voice-Activated Customer Service computer and that my name was an acronym for something related to that. Unfortunately, my name isn't VACS, and I couldn't come up with a good acronym that used the letters of my name.
                        I suspect that... inside every adult (sometimes not very far inside) is a bratty kid who wants everything his own way.
                        - Bill Watterson

                        My co-workers: They're there when they need me.
                        - IPF

                        Comment


                        • #13
                          Quoth calulu View Post
                          I get that one all the time and I tell them if they want I can put them back in the queue so they can listen to the canned voices again.
                          thing is, there's not even a queue. that's why you get so many people so surprised. our company really stresses customer service, so they usually over-schedule csrs. it's not uncommon to have 20 of us just sitting there waiting for a call.

                          and about they odyssey, i ain't giving him anything. i take more pleasure out of the fact that he will continue to sound like a complete idiot.
                          I make music videos in my spare time. http://www.youtube.com/user/raven13x. Check them out ^_^

                          Comment


                          • #14
                            Quoth raine_naoe View Post
                            no sir, i'm a zombie
                            ................Can I just say that I really really really really REALLY want to say that to someone now? Maybe that will be my response the next time someone on one of my tours asks if I'm a ghost.

                            Oh, and kitty is adorable. Mine does the kneading, circling, finding the PERFECT place thing too.
                            I am Wolverine.............and Wolverine does not do high kicks.

                            He was a hero to me....and heroes are not supposed to die.

                            Oh good, my dog found the chainsaw!

                            Comment


                            • #15
                              So who here is going to answer the phone on their shift on the 18th as Buddy The Elf? Think management might frown on it?

                              "Thank you for calling Flowers o Suck, Buddy The Elf here, what's your favorite color?"

                              contemplates how big the uproar in management would be and how quickly I'd be fired...
                              "No, I will not poop a shopping cart out for you." - Irving Patrick Freleigh

                              Comment

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