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For some reason, management thought it would be a good idea to have live chat for the people hitting brand blocks. The way this works is EVERY account is automatically limited on the amount of name-brand (highly counterfeited) items that can be listed in a certain amount of time. If you're good and prove that you're good, we just *might* increase the limits. Brand new accounts are even more restricted. Now, most people aren't aware of these limits because they simply don't list enough of those brands to ever hit any limits. And of course, when they hit the limits, most don't bother to read the message they get (like typical SC's) and get all pissed that we "suddenly" put limits on their account.
So when we get them in chat, not only are they already pissed off about the limits, but they've already had to deal with one or two other chat reps in other departments before we even get to see them. What fun, huh?
Feedback
I'd say 80-90% of the people we deal with, the first thing they say is "How dare you limit my account?!?!?! I have good feedback!!!!!111!!!!" (or a variation on this)
So what? That doesn't excuse that fact that we caught you selling blatant counterfeits last week... or that your "good feedback" consists of one whole transaction.
I ruined Christmas
Got this one today. Guy comes in, starts out all nice and polite, then goes downhill from there. I can't remember the whole chat as it was fairly long, but this is the gist of it:
Thoughts in italics.
Me: "One moment while I look at your account."
SC: "thanks! i really need to be able to sell more so I can feed my family"
Me: <whimper> So it's going to be one of these, is it?
SC: <continuing to ramble on while I look at the account> "i wrote in 5 times and never got a response"
Me: "Sorry, but I'm showing your account was just created, we can't raise limits on new accounts at all. <insert spiel about why and what they can do, etc.>"
SC: "i demand a manager! i have bills to pay and kids to feed!"
Me: Then go get a job. "Sorry, but none are available and they would tell you the exact same thing." So I lied about the manager, there was one sitting right behind me.
SC: "screw this shit! i going right to the top and complaining!"
SC: "i demand a manager right now! you're ruining christmas! i've been selling for a few months now! i want a manager right now!"
Me: SCORE!!! I ruined another Christmas!!! And my program says you've been a seller for a whole 22 days. Don't try to BS me, I'm known as one of the meanest reps there.
Me: "As I said before, there are no managers available today and they'd tell you the same thing. Is there anything else I can help you with?"
SC: "i want a manager! damn you! get me a manager now!"
Me: "Sorry I can't help you."
<End chat>
Yes, I really said that right before I disconnected on them.
They're going to regret having me work chat, I don't put up with that crap...
CHARLIE!!!
No, it's not Charlie the Unicorn.
This wasn't a chat (luckily), it got flagged in our system to be reviewed. I don't think words can properly describe this, so here's a link to the actual listing:
http://cgi.ebay.com/ws/eBayISAPI.dll...m=200287130435
It's safe for work, but click at your own risk. Some people may find the pictures... unsettling...
And of course this got shared with coworkers! Collected conversations below.
Me: "I'd love to see someone try to go through the airport with that thing in their bag!"
CW: "You'd never make your flight if you did."
Me: "screener: 'sorry, but there's more than 3 ounces in that container'"
CW: "Not to mention the screams of other passengers and getting hauled off to a little room at gunpoint."
Me: "But the looks on their faces as they pull it out of the bag would be PRICELESS!!!!"
CW: "You really want to get a rubber glove search, don't you?"
So when we get them in chat, not only are they already pissed off about the limits, but they've already had to deal with one or two other chat reps in other departments before we even get to see them. What fun, huh?
Feedback
I'd say 80-90% of the people we deal with, the first thing they say is "How dare you limit my account?!?!?! I have good feedback!!!!!111!!!!" (or a variation on this)
So what? That doesn't excuse that fact that we caught you selling blatant counterfeits last week... or that your "good feedback" consists of one whole transaction.
I ruined Christmas
Got this one today. Guy comes in, starts out all nice and polite, then goes downhill from there. I can't remember the whole chat as it was fairly long, but this is the gist of it:
Thoughts in italics.
Me: "One moment while I look at your account."
SC: "thanks! i really need to be able to sell more so I can feed my family"
Me: <whimper> So it's going to be one of these, is it?
SC: <continuing to ramble on while I look at the account> "i wrote in 5 times and never got a response"
Me: "Sorry, but I'm showing your account was just created, we can't raise limits on new accounts at all. <insert spiel about why and what they can do, etc.>"
SC: "i demand a manager! i have bills to pay and kids to feed!"
Me: Then go get a job. "Sorry, but none are available and they would tell you the exact same thing." So I lied about the manager, there was one sitting right behind me.
SC: "screw this shit! i going right to the top and complaining!"
SC: "i demand a manager right now! you're ruining christmas! i've been selling for a few months now! i want a manager right now!"
Me: SCORE!!! I ruined another Christmas!!! And my program says you've been a seller for a whole 22 days. Don't try to BS me, I'm known as one of the meanest reps there.
Me: "As I said before, there are no managers available today and they'd tell you the same thing. Is there anything else I can help you with?"
SC: "i want a manager! damn you! get me a manager now!"
Me: "Sorry I can't help you."
<End chat>
Yes, I really said that right before I disconnected on them.
They're going to regret having me work chat, I don't put up with that crap...
CHARLIE!!!
No, it's not Charlie the Unicorn.
This wasn't a chat (luckily), it got flagged in our system to be reviewed. I don't think words can properly describe this, so here's a link to the actual listing:
http://cgi.ebay.com/ws/eBayISAPI.dll...m=200287130435
It's safe for work, but click at your own risk. Some people may find the pictures... unsettling...
And of course this got shared with coworkers! Collected conversations below.
Me: "I'd love to see someone try to go through the airport with that thing in their bag!"
CW: "You'd never make your flight if you did."
Me: "screener: 'sorry, but there's more than 3 ounces in that container'"
CW: "Not to mention the screams of other passengers and getting hauled off to a little room at gunpoint."
Me: "But the looks on their faces as they pull it out of the bag would be PRICELESS!!!!"
CW: "You really want to get a rubber glove search, don't you?"
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