The day I snapped....

[Nurian]

I guess we've all had the dream. You know, the one where you tell an SC exactly how it is. I got to live it once. Believe it or not, it doesn't make you feel any better. It's like kicking a sick puppy and claiming you win.

I was having a bad day already. Lack of sleep coupled with RL stress. I had two transfers to supervisors already, and the last thing I needed was this dillweed. I have to edit this as it involves this guy's personal info. I'll skip to the last, relevant part.

ME: I'm sorry, sir. There's nothing else I can do.
SC: So that's it? You're sorry?
ME: Yes, sir.
SC: You're SORRY?
(That was it. That was my breaking point.)
ME: Yes, Sir. I'm sorry. Not that I can't help you, but that you seem to think I care. I'm sorry you think it's my job to police you and your family. I'm sorry you think you can absolve yourself of responsibility by placing it at my feet then yelling that I can't do anything. I'm sorry your son is not worthy of the trust you placed in him. I'm sorry he has you as a role model. And finally, I'm sorry at the twist of fate that led you to my phone, meaning I just wasted 20 minutes with you WHEN I COULD HAVE HELPED SOMEONE WHO NEEDED ME!!
SC: I-...but-
NE: If there is nothing else, good day. (release)

My supervisor came over, ready to reprimand me. Then he saw my face. He took me out of the queue, got me a soda and talked with me for an hour.

I felt terrible. I try to keep my temper in check because it's gotten me in trouble before. I was given a warning, but it could have been worse.

[Mara-chan]

"It's all there, black and white, clear as crystal! You stole fizzy lifting drinks. You bumped into the ceiling which now has to be washed and sterilized, so you get *NOTHING*! You lose! Good day sir!"

[snackbandit]

"It's all there, black and white, clear as crystal! You stole fizzy lifting drinks. You bumped into the ceiling which now has to be washed and sterilized, so you get *NOTHING*! You lose! Good day sir!"

THIS. I will find somebody that deserves a good tongue-lashing and deliver this brilliant piece of dialogue to them, Gene Wilder's spirit coursing through my veins!

[Darkwish]

I guess we've all had the dream. You know, the one where you tell an SC exactly how it is. I got to live it once. Believe it or not, it doesn't make you feel any better. It's like kicking a sick puppy and claiming you win.

It really depends on the situation when it happens. This situation - not a good one, as it sucked for both of you. Believe me, it's much, MUCH better when you're in complete control and they deserve it rather than just snapping after a bad day and an idiot pushing the wrong buttons. At least your supervisor was understanding.

[blas]

Sometimes you just get to a certain point, whether at work or with your family or significant other, where everything that's bottled up becomes like a human volcano and the words spew out like hot lava....and sometimes even smoke and rocks go flying out your mouth, too.

[marty]

You need a nice, loooong weekend. DO NOT keep pushing until you keep snapping. It's a pretty terrible idea--but don't feel bad about going off to begin with. It happens to the best of us. Just take a little break and a nice deep breath.

[Nurian]

Thanks
I wound up quitting this job. Not because it was bad and not even because of this it was just too far to commute.
C'est le vide (I'm probably slaughtering this. If I am, I apologize.)

[Plaidman]

It really does happen to people. Too much stress. Heres two stories of my snapping.

http://www.customerssuck.com/board/s...ad.php?t=11460

http://www.customerssuck.com/board/s...ad.php?t=16138

[Belari]

Thanks
I wound up quitting this job. Not because it was bad and not even because of this it was just too far to commute.
C'est le vide (I'm probably slaughtering this. If I am, I apologize.)

Very close. It's C'est la vie.

[Big-box-retail-blues]

It really depends on the situation when it happens. This situation - not a good one, as it sucked for both of you. Believe me, it's much, MUCH better when you're in complete control and they deserve it rather than just snapping after a bad day and an idiot pushing the wrong buttons. At least your supervisor was understanding.

This. This is the truth. I am the "designated" person to handle trouble customers when all else has come to pass and the situation has not been resolved. I love it. I either end up with a new best friend or throwing them out with orders to never return lest the police escort them out.

[raw456]

Sometimes you just have to say "screw it" and go with your gut regardless of the consequences.

Mind you, I think you were most polite to this oxygen thief I have seen staff lose it in call centres (especially newbies) and never quite this nicely. sounds like he deserved worse

Hope someone gave you a hug after that

[lordlundar]

You're lucky. The day I fully snap, there WILL be a casualty count.

[otakuneko]

I was walked out for much, much less than that. (I often wish I were walked out for more. If I'mma get fired, let it be for something truly bad)
Nice supervisor.

[smileyeagle1021]

It really does happen to people. Too much stress. ]

yeah... what he said... I've before told a guest to "fuck off" (the best part about that story though, he was here on a corporate account and later in the day his manager called to apologize... how sweet is that where I tell someone to fuck off and they apologize to me ). It happens... eventually you are pushed over the edge.