To start out, I work two jobs and don't get nearly enough sleep (not excusing myself, but a little background.) My store has a half-off sale on all Christmas items. A man and his daughter come up to my register with a couple of items from what is supposedly a "Christmas" aisle-doesn't exactly exist (Not everything in that aisle is Christmas stuff.) I accidentally charged them full price for both items, they paid and left. They immediately come back to my line and the guy berates me for overcharging them. I start to explain, but he won't listen and yells at me. I IMMEDIATELY call over my manager to talk to them and I let her take over (she doesn't take crap from anyone.) Now I explained to the dude and his daughter that I could not give cash refunds (against store policy) and she reiterated that to them, explaining it slightly better than I could. The daughter originally explained to me and then my manager that they had gotten the two items from the Christmas aisle. Although one of the items was not a Christmas item, she was nice enough to give them credit for half off on both items. At that point, she shut up and let her father have at us. I looked at her during his rants, and could tell that she was embarrassed that he was screaming at us (so in my mind, she was off the hook.) At one point (since I had a line of about 10 people in my line and was the only cashier there) another customer offered to pay the guy cash for the credit (immediately endearing me to this woman) but he would have none of it. Eventually they accepted the credit and grumbled out of the store. The next few customers commiserated with me about the transaction, and I thanked the woman for trying to help move the situation along.
Now a few notes: 1-I understand that he was frustrated with me about our policy, but yelling at me was not the way to go about it. 2-Are no cashiers EVER allowed to make any mistakes? 3-Why didn't he tell me during the transaction that I had screwed up (like another customer later did, causing no problem at all since I hadn't taken her money) so I could've voided the transaction and rerung it correctly? 4-Why on earth didn't he accept the cash offer from the other customer? It was EXACTLY what he wanted!!!
Now a few notes: 1-I understand that he was frustrated with me about our policy, but yelling at me was not the way to go about it. 2-Are no cashiers EVER allowed to make any mistakes? 3-Why didn't he tell me during the transaction that I had screwed up (like another customer later did, causing no problem at all since I hadn't taken her money) so I could've voided the transaction and rerung it correctly? 4-Why on earth didn't he accept the cash offer from the other customer? It was EXACTLY what he wanted!!!
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