New Years Fun

[CloserToSane]

New Year's Eve brings out the stupid (and yes they were all sober).

But you admit it...

G: Guest
Me: Being fabulous
Italics: My thoughts

G: I know you aren't <cheapandcheerful> hotel; but can you do me their dirt cheap rate without aminities and alcohol.

How do we make sure you don't have any...

Me: No, we're a 4* hotel, we can't do that.
G: Really you can't?
Me: No, sorry it's not happening.
G: Oh, ok then *hangs up*

Thing is, he was asking for a 19 pound discount on a really really good offer we have going. I've emailed my <cheapandcheerful> fellow hotel slave friend. I want an explanation for sending her guests my way.

Rudeness gets you nowhere

A guest calls and tells me she's seen a rate for a reservation she's made for tonight offered for £10 less. It was supposedly on our website.

Lies!! All lies!! We weren't offering this after monday.

Me: Ok can you tell me where it is?
G: I don't have a computer in front of me at work
Me: I do need to see this rate being offered before I can refund you/ comp car parking <her requests>
G: I'm not making it up!

Lies!

Me: I'm not saying that. However without

*Guest hangs up*

Me: GAHH!! *phone slam*
Co Worker: Umm, did you just hang up on them?

I explained the situation and sent CYA emails out. Spoke to my manager who's fine with it as we've never offered the rate at this price. He may refund her/ comp car parking if she kicks off. To keep the peace.

Question for other hotel peoples

Now if you get an email from a SPAMorrific looking email address, in a bad font with a Dr running a tour agency, you delete yes?

Not humour the ass who wants you to help him with money laundering. Damn people.

And this isn't even including the crap we had from the restaurant.

[Gerrinson]

Question for other hotel peoples
[/B]
Now if you get an email from a SPAMorrific looking email address, in a bad font with a Dr running a tour agency, you delete yes?

Not humour the ass who wants you to help him with money laundering. Damn people.

Depends. If you're in our reservations department you book the whole thing and then, about 2 seconds before charging the credit card, realize our system isn't set up to charge the guest MORE than what they owe. So, you call IT for help and we explain it's a scam and cancel everything... Twice in one week. *sigh*

[Shpepper]

Our reservations and front desk are all the same crew. We don't have separate departments for each one. That being said, everyone else starts making the rez and then comes to me and asks if we can do what ever it is they want us to do. I take great pleasure in emailing back that we are unable to assist them with their reservations as we do not accept payment for other entities.

I can usually tell at the outset wether or not this is a legitimate request or not. It's mostly in the syntax or phrasing of the original email. A lot of the time, the emails are written by non-native english speakers and I can find that really easily.

[CloserToSane]

Depends. If you're in our reservations department you book the whole thing and then, about 2 seconds before charging the credit card, realize our system isn't set up to charge the guest MORE than what they owe. So, you call IT for help and we explain it's a scam and cancel everything... Twice in one week. *sigh*

Ok, you win. It's the second time I've had to point out scams to her and I've not been working res for very long.

Shpepper it is fun to send the emails back. My boss got fed up and called the original booker this time. Couldn't have been more ovious that it was a scam (from what I over heard anyway).

[Shpepper]

Shpepper it is fun to send the emails back. My boss got fed up and called the original booker this time. Couldn't have been more ovious that it was a scam (from what I over heard anyway).

We don't call anyone since most of these come to us from overseas. I just love to string them along as long as I can and then "BOOM" drop it into their laps that I am on to them. It's great fun for me.

[CloserToSane]

Shpepper can you come and be my new boss? Please?

I want a fun boss.

[Shpepper]

Shpepper can you come and be my new boss? Please?

I want a fun boss.

Sure thing. When I buy my own hotel, I promise to only hire from the CS boards.
Edited to add *** On Second thought, I might have to by my hotel where you are instead of here.



The fun part about this is that I'm really not the boss. I just have the bosses permission to act on my own and call things as i see them. We do have a pretty cool boss. Even though he will sometimes talk over us and offer discounts when we know we can get full rate, he is also very protective of his staff.

[CloserToSane]

Or I can just move. I've already offered to do that if EQ needs staff in her hotel.

[Shpepper]

Maybe we should all wait for EQ then. I think she'd be a GREAT boss too.