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You were robbed? You're fired!
One of my accounts was robbed last week. When the supervisor called the store manager, all she was interested in was how much cash was taken and never once inquired about the clerk on duty. In fact, she wanted the manager to fire the clerk who was robbed! So the manager told her to shove it and walked off the job.
Well go back then!
Another account has a manager who recently returned from a tour in Iraq. The store was busy, and after it cleared out he mentioned to me that "This place sucks. I'd rather be in Iraq."
(Seriously? Because I'm sure there are thousands of service personnel there who would trade with you in a second.)
I don't care if someone died!
ME: sales flunky
OV: sales flunky from another company
SM: ignorant store manager
I was making my sales call and talking to SM when OV walked in.
OV: I understand you didn't get your (item) order yesterday.
SM: No. What happened?
OV: One of our drivers died earlier this week and most of us went to the funeral.
SM: Well, I'm out of (product), and now it won't come in until after New Years!
OV: Yeah, I know, and I'm sorry, but we were at the funeral.
SM: Well, I already have customers mad at me because we are out of (item). Someone at your office should have called me to let me know my order would be late.
(Of course, they couldn't buy a competitor's (item).)
Then I had to wait until SM was done with OV, despite the fact that I had already been there a half hour. To to it off, I wrote more credits for holiday product than I wrote orders for new product, so I spent an hour and a half at SM's store on New Year's Eve, lost money on the transaction, and then had to drive three hours home.
Still, it's better than retail, or having a co-worker pass away.
One of my accounts was robbed last week. When the supervisor called the store manager, all she was interested in was how much cash was taken and never once inquired about the clerk on duty. In fact, she wanted the manager to fire the clerk who was robbed! So the manager told her to shove it and walked off the job.
Well go back then!
Another account has a manager who recently returned from a tour in Iraq. The store was busy, and after it cleared out he mentioned to me that "This place sucks. I'd rather be in Iraq."
(Seriously? Because I'm sure there are thousands of service personnel there who would trade with you in a second.)I don't care if someone died!
ME: sales flunky
OV: sales flunky from another company
SM: ignorant store manager
I was making my sales call and talking to SM when OV walked in.
OV: I understand you didn't get your (item) order yesterday.
SM: No. What happened?
OV: One of our drivers died earlier this week and most of us went to the funeral.
SM: Well, I'm out of (product), and now it won't come in until after New Years!
OV: Yeah, I know, and I'm sorry, but we were at the funeral.
SM: Well, I already have customers mad at me because we are out of (item). Someone at your office should have called me to let me know my order would be late.
(Of course, they couldn't buy a competitor's (item).)Then I had to wait until SM was done with OV, despite the fact that I had already been there a half hour. To to it off, I wrote more credits for holiday product than I wrote orders for new product, so I spent an hour and a half at SM's store on New Year's Eve, lost money on the transaction, and then had to drive three hours home.
Still, it's better than retail, or having a co-worker pass away.
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