attitude problems

[thehippie777]

Two ppl in a row tonight, and it was mostly the way they presented themselves and the nasty attitude they gave me. So when you are reading this, imagine peple giving me serious attitude.

LSC: Lady
GSC: Guy

Two seperate people, mind you.

LSC: *walks up to desk after staring at the juice machine* Hi. I have a couple questions for you.
Me: Okay. *smile*
LSC: Where is the ice?????
Me: We have ice machines beside every elevator or down this hall *motions to where she came from* first exit sign to the left.
LSC: *doesn't seem to care* Okay, so what's for breakfast tomorrow?
Me: Hmm, good question. When I looked for the menu earlier I couldn't find it.
LSC: No I mean, what do you have? Like bacon eggs what?
Me: Oh, yeah they usually put out some kind of hot food with everything else in the buffet.
LSC: *walks away* Do you have like cereal or something I could have?
Me: uh...yeah...I can get it for you sure.
LSC: Is this juice thing on or anthing?
Me: Yes, it sure is...feel free...
LSC: Isn't the cereal just like below here somewhere *motions to our storage cupboards*
Me: No...it's uh in the pantry but I can still get it for you I just have to get in there
*phone starts ringing and a guest comes to check in, phone person put on hold*


Me: Hello!
GSC: *no answer*
Me: Checking in, I am guessing. What is your last name?
GSC: *name*
Me: Great! I have you in a 2 queen nonsmoking just for one night.
GSC: Yeah. I have a question.
Me: Okay.
GSC: I need a laptop, ya know...those things...a
Me: charger? Okay.
GSC: Yeah. I need you to look in your lost & found for one.
Me: Okay, most of our lost & found is locked up, and I don't have the key. But we do have a box back here with some cords and stuff in it that have never been claimed. *I go get box* What kind of computer is it?
GSC: *really developing attitude* It's an HP...
Me: I ask cuz they have all different wattage & ends... *he grabs the one computer cord which was IBM that was in my hand*
GSC: Yeah...I know. I have had to pay for 3 cords last year so I just don't want to do it again, ya know?? (oh so you are an adimitted idiot) I have a cord but it doesn't charge.... *glares at me for no reason* You can take that call...

*make reservation for lady at airport, we have no shuttle driver so I offer to send a taxi that we will pay for*

GSC: Kinda sucks you have to pay for a taxi...
Me: Well, when I don't have a shuttle driver we really don't have a choice.
GSC: *kinda grunts/huffs* hmmm
Me: Did ya find anything?
GSC: *doesn't answer & starts shuffling through the old USA Today I have on the counter at the desk*
Me: *I give the guest his key* Alright you are ready to go! Did you need a wakeup call in the morning?
GSC: *doesn't look at me, just shakes his head, starts wheeling away* So will it be warming up tomorrow?
Me: I doubt it *said in a chipper way* I guess that is what we get for living in the great white north during winter.
GSC: *stops, looks at me*
Me: *looks at my cheat sheet* It says it will be 22, no wait 33 (didn't read it right) as a high tomorrow.
GSC: I guess that means it will feel like 11 or something.
Me: Yeah, prolly like 15 *said in a chipper mood again*
GSC: When I left Florida today it was 87! (keep in mind, acting pissy)
Me: Yeah... (I don't feel like pointing out you're not in Montana again during winter...)
Guest finally leaves.

The Lady SC from before is MIA. Lovely, she will prolly bitch that I didn't get her her cereal. Luckily as I am writing a warning note about her, she reappears over by the juice machine again.

Me: Did you still want that cereal?
LSC: Well, I just helped myself to some oatmeal I found down here

I will never understand why people seem to think it's okay they go looking through all of our storage. The reason it's not locked up is because it would look tackey and people would still bitch.... I have even had people watch their little kids pull the stuff in the cupboards they can reach out, lovely.
Me: *acting like it didn't bother me* Oh good!

She goes away...only to wonder back & forth to the lobby & at one time talking loudly on her cell phone & spending a great deal of time of the lobby computer.

[HorrorFrogPrincess]

So hard to stay chipper with all the nimrods coming in to play, isn't it?

[Mr Hero]

This is just me speaking, but if a guest (read: pest) goes through areas that are off limits to them, I will actually tell them. I once had a guest stroll into the kitchen wanting some milk.

"I'm sorry but this area is employees only, but I'd be happy to get you some milk."

[RetailWorkhorse]

*Flexes fingers*

I will not attack the quests with a machete. I will not attack the guests with a machete. I will not attack the guests with a machete. I will not attack the guests with a machete.

Have I mentioned I'm REALLY glad I don't work the hotels? No? Consider it done.

*Wanders off muttering about machetes*

[thehippie777]

This is just me speaking, but if a guest (read: pest) goes through areas that are off limits to them, I will actually tell them. I once had a guest stroll into the kitchen wanting some milk.

"I'm sorry but this area is employees only, but I'd be happy to get you some milk."

I have had to tell people that, especially grown men who follow me in there. It's an inclosed place with no camera. *shudder*

[Chromatix]

The hotels I've seen put cereals and milk out with the rest of the breakfast. Since it's a common choice, it would probably avoid that particular brand of SC. Mostly.

[alogram]

I am sure that they do put the cereal and milk out with the rest of the breakfast...

my understanding was this was not during breakfast hours?

I had a guest who was upset because we don't have a restaurant or a bar.

Which brings me to one of my pet peeves: people who don't get the concept of LIMITED SERVICE HOTELS. These EW's want full service for the limited service price. AND it isn't like we hide the fact that we don't have a restaurant or bar, so your lack of planning does not constitute an emergency for me!

I always have to bite my tongue around these asshats. Seriously, think about it. If we had a bar or restaurant, don't you think it would be pretty obvious? We are not hiding it, I assure you.

[Evil Queen]

my understanding was this was not during breakfast hours?

OP is on Grave shift, I believe. 11PM to 7AM, or did that change, Hippie?

[thehippie777]

The hotels I've seen put cereals and milk out with the rest of the breakfast. Since it's a common choice, it would probably avoid that particular brand of SC. Mostly.

It was a little after 10pm. We offer a breakfast buffet to our guest 6am-10am every day. This includes cereal.

I work 10pm-6am, which is unusual but our hotel isn't normal lol

[Chromatix]

Cereal at 10pm? Okay, perhaps she was a night owl.

But night owls aren't *that* rare. Perhaps it'd be a good idea to have a small "late breakfast" setup that you can wheel out when needed.

[smileyeagle1021]

-snip-

Thank you for beating me to the punch.

Bonus points for my EWs who complain that we don't have a restaurant in the hotel, when there is one in the parking lot, two across the street, one a 5 minute walk away and half a dozen more a 10 minute walk away (granted, I wouldn't suggest making that walk alone at night).

I don't mind people going into employee areas... only if though I have given them permission... I'll often times when someone asks me for extra towels open up housekeeping... makes it easier to have them standing there saying, yup, that's how many I need, and oh while we're here can you grab me a hand towel too.

[Mordecai]

GSC: So will it be warming up tomorrow?
Me: I doubt it *said in a chipper way* I guess that is what we get for living in the great white north during winter.
GSC: *stops, looks at me*
Me: *looks at my cheat sheet* It says it will be 22, no wait 33 (didn't read it right) as a high tomorrow.
GSC: I guess that means it will feel like 11 or something.
Me: Yeah, prolly like 15 *said in a chipper mood again*
GSC: When I left Florida today it was 87! (keep in mind, acting pissy)
Me: Yeah... (I don't feel like pointing out you're not in Montana again during winter...)
Guest finally leaves.

I don't get it. what did he want you to do, change the weather patterns?

[thehippie777]

Cereal at 10pm? Okay, perhaps she was a night owl.

But night owls aren't *that* rare. Perhaps it'd be a good idea to have a small "late breakfast" setup that you can wheel out when needed.

Okay now that's bordering EW. It's called BREAKFAST, not late-night-breakfast. Most of the stuff needs to be heated before served, anyway. I have always been a night owl, which is why I have been the night auditor for 5 our of the 7 years I have worked at our hotel. I either pick up my own snacks elsewhere or eat dinner food when I don't have access to other things.

I ALWAYS give people something from the kitchen if they ask about it. We are supsta. Most of the time it's just a bagel or cereal. I don't tend to have a problem with that but this lady was bordering really annoying & needy. I don't like needy people in my out-of-work life as it is. Perhaps that is why she bothered me so.

[PepperElf]

*he grabs the one computer cord which was IBM that was in my hand*

for an HP laptop?

So if it doesn't work or fries the computer he can blame it on you and make the hotel buy him a new one?

and yeah what did he expect you to say
"Well it's going to be 22 degrees but I'll make sure they turn the weather up to 50 for you." ?

and some SCs are offended if you can't do that.