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Plug it up!
Thank God I didn't see this mess, but I got a lovely report from my CW.
He went into the men's bathroom to use it himself, and returned behind the counter within 10 seconds.
Before I could even ask what was wrong, he had the plunger in hand and was walking back.
Twenty minutes later, he returns, looking a bit queasy. Apparently some douchenozzle had plugged the toilet, and then at least three more douchenozzles used the toilet without bothering to tell us it was plugged.
Four rounds of nasty all in one bowl. Yum.
Mmmm cake
This one did happen to me.
I went into the women's bathroom to clean it, and upon wiping down the toilet rim, I noticed some caked on bits that looked a lot like dried up vomit. As I wiped down the toilet tank, I noticed more! Okay, I understand projectile vomiting, but how the hell did this person get puke on the rim, the tank, and even on the base of the toilet!?!?
And it wasn't just the fact is was there, it was the fact that I had to put some major muscle into getting those bits off.
It could've been worse I guess--the puker could NOT have attempted to wipe down the toilet.
It was funny the first time
We have this regular customer who thinks he's witty--too bad he uses the same line every time he comes in. Here's how it always plays out:
CW: Hi!
SC: No, I'm not, thanks for asking.
He's done this to me alone at least five times now. Seriously, the joke is dead! Leave it!
Last minute SC
I don't know about other people, but I have a personal rule when it comes to entering stores/restaurants/etc: if they are closing in 5 minutes or less, I DO NOT enter! (or go thru drive thru)
So I'm closing the store on this particular night, praying no one comes through the drive-thru in the final two minutes. DING! Customer pulls up.
I looked at the clock--in thirty seconds, we were closed. So I took the order. My CW made the drinks, I handed them out, she tipped us a buck, thanked us profusely for serving her and left. I quickly hit the lights and locked the doors.
Fast forward five minutes:
I'm standing at the bar cleaning the machines, when I hear a honk. The DT window is right behind me, so there have been times people pull up and think we're still open. I turn, prepared to signal that we're closed.
It's the last minute customer.
Now, rules state that I am NOT allowed to open the door or DT window after hours, but I didn't see a choice here really. I slid the window open:
SC: This isn't what I ordered!!!
Me: .....Um, it was just a regular latte, right?
SC: That's what I ordered, but this is sweet!
I look at the cup in her hand, and there, in my CW's handwriting is the mark for this lady's friend's drink, which is a sweet one. I point to it, and she switches cups with her friend quick.
SC: Oh no, this is hers, but mine is sweet too!
Silently wanting to strangle her, I take her actual drink and tell her I'll be right back. I walk over to the sink and pour the latte down the drain, taking a smell as I do. It smelled sweet, so maybe my CW accidentally put syrup in both cups. Whatever. So I remake the drink, hand it out, give a half-assed apology, and lock the window again.
Ok, generally I am more than willing to remake a customer's drink, as I want their money to be well spent. But in this case, when a customer comes up for something less than a minute before close, they should be damn happy they got anything!!!!
I told this story to my mom, and her exact words: "She should've been glad she got anything at all!!"
My mom's awesome like that.
Never!
My store brews three pots of coffee all morning--a lighter roast, a darker roast, and a decaf. In the afternoon, to save money, and because we don't sell nearly as much coffee, we break down to either a light or dark roast (along with the decaf). It's not always an every other day thing--light one day, dark the next. It just goes by what coffee we need to brew off first.
I get this complaint all the time from semi-regular customers.
SC: You guys are never brewing a dark/light roast! That's what I want, you should have it!
Me: Sir/Ma'am, I can assure you we brew dark/light roast in the afternoons, just not every day. (more often than naught we brewed the roast they want the previous day). I'd be happy to brew a pot of the roast you prefer, but it will take about five minutes.
SC: I don't have time! I'll just go to the gas station and get their coffee! They always have what I want!
Me: Okay then, sorry about that.
Seriously, if you enter our shop once a week, chances are you'll see the same degree roast being brewed--it's a 50/50 shot. These SC's always take it so personally. It's just a fucking cup of coffee!!!!!
I have more stories that have happened since my last post. I'll make another post soon!
Thank God I didn't see this mess, but I got a lovely report from my CW.
He went into the men's bathroom to use it himself, and returned behind the counter within 10 seconds.
Before I could even ask what was wrong, he had the plunger in hand and was walking back.
Twenty minutes later, he returns, looking a bit queasy. Apparently some douchenozzle had plugged the toilet, and then at least three more douchenozzles used the toilet without bothering to tell us it was plugged.
Four rounds of nasty all in one bowl. Yum.
Mmmm cake
This one did happen to me.
I went into the women's bathroom to clean it, and upon wiping down the toilet rim, I noticed some caked on bits that looked a lot like dried up vomit. As I wiped down the toilet tank, I noticed more! Okay, I understand projectile vomiting, but how the hell did this person get puke on the rim, the tank, and even on the base of the toilet!?!?
And it wasn't just the fact is was there, it was the fact that I had to put some major muscle into getting those bits off.
It could've been worse I guess--the puker could NOT have attempted to wipe down the toilet.
It was funny the first time
We have this regular customer who thinks he's witty--too bad he uses the same line every time he comes in. Here's how it always plays out:
CW: Hi!
SC: No, I'm not, thanks for asking.
He's done this to me alone at least five times now. Seriously, the joke is dead! Leave it!
Last minute SC
I don't know about other people, but I have a personal rule when it comes to entering stores/restaurants/etc: if they are closing in 5 minutes or less, I DO NOT enter! (or go thru drive thru)
So I'm closing the store on this particular night, praying no one comes through the drive-thru in the final two minutes. DING! Customer pulls up.
I looked at the clock--in thirty seconds, we were closed. So I took the order. My CW made the drinks, I handed them out, she tipped us a buck, thanked us profusely for serving her and left. I quickly hit the lights and locked the doors.
Fast forward five minutes:
I'm standing at the bar cleaning the machines, when I hear a honk. The DT window is right behind me, so there have been times people pull up and think we're still open. I turn, prepared to signal that we're closed.
It's the last minute customer.
Now, rules state that I am NOT allowed to open the door or DT window after hours, but I didn't see a choice here really. I slid the window open:
SC: This isn't what I ordered!!!
Me: .....Um, it was just a regular latte, right?
SC: That's what I ordered, but this is sweet!
I look at the cup in her hand, and there, in my CW's handwriting is the mark for this lady's friend's drink, which is a sweet one. I point to it, and she switches cups with her friend quick.
SC: Oh no, this is hers, but mine is sweet too!
Silently wanting to strangle her, I take her actual drink and tell her I'll be right back. I walk over to the sink and pour the latte down the drain, taking a smell as I do. It smelled sweet, so maybe my CW accidentally put syrup in both cups. Whatever. So I remake the drink, hand it out, give a half-assed apology, and lock the window again.
Ok, generally I am more than willing to remake a customer's drink, as I want their money to be well spent. But in this case, when a customer comes up for something less than a minute before close, they should be damn happy they got anything!!!!
I told this story to my mom, and her exact words: "She should've been glad she got anything at all!!"
My mom's awesome like that.Never!
My store brews three pots of coffee all morning--a lighter roast, a darker roast, and a decaf. In the afternoon, to save money, and because we don't sell nearly as much coffee, we break down to either a light or dark roast (along with the decaf). It's not always an every other day thing--light one day, dark the next. It just goes by what coffee we need to brew off first.
I get this complaint all the time from semi-regular customers.
SC: You guys are never brewing a dark/light roast! That's what I want, you should have it!
Me: Sir/Ma'am, I can assure you we brew dark/light roast in the afternoons, just not every day. (more often than naught we brewed the roast they want the previous day). I'd be happy to brew a pot of the roast you prefer, but it will take about five minutes.
SC: I don't have time! I'll just go to the gas station and get their coffee! They always have what I want!
Me: Okay then, sorry about that.
Seriously, if you enter our shop once a week, chances are you'll see the same degree roast being brewed--it's a 50/50 shot. These SC's always take it so personally. It's just a fucking cup of coffee!!!!!
I have more stories that have happened since my last post. I'll make another post soon!
), it should be sorted out. It's all part and parcel of catering and/or retail.
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