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2:10 = 3:00
Little bit of a background for story one. Our deli makes meat and cheese trays. The ladies that know how to make them in our deli work mornings 99% of the time. So, if there's an order that's scheduled to be picked up after they leave for the day, they make it at the end of their shift so it's not sitting in the cooler forever. If they happen to be working a later shift, they wait until about a half hour before pick up time, so it's as fresh as it can get.
This day, one of the tray makers was working until 6pm. The order was for 3. The tray hasn't even been started at 2:10, when this woman shows up.
This feels backwards. usually people come late to pick trays up....
TCW = Time Confused Woman
Me =
*woman comes up to the counter*
Me: Hi there, what can I get for you?
TCW: Hello, I'm here to pick a tray for *says her last name.*
Me: Sure, let me go back and grab it. *I go into our cooler, and of course can't find the tray. Just to be sure, I go back and check the clip board that has all of our tray orders pinned up. I see her name, and look at it. I see the 3:00 time. Oh boy. I go back to her.* Ma'am, I'm sorry, but your order says it's for 3:00pm"
TCW: I know.
Me: I'm sorry, but it's not ready yet.
TCW: Why isn't it ready? What time is it anyways? It's like 2:30. You always have it ready early for me.
Me: The person who does the trays can start on it now if you'd like.
TCW: *Huffs* How long will it take?
Me: It's busy and it's just the two of us at the moment. The only guaranteed time I can give you is 3:00pm.
she stared at me for about 10 seconds, and seeing that no, there really wasn't any way for me to make a tray come out of my butt, she said fine, she'd wait. And then wandered off and didn't come back until a little after 3:30.
I know it's close, but 7:03 is not 7:00
We also sell Rotisserie chickens. Our chickens are guaranteed in stock from 4:00pm-7:00pm. If we don't have any, you get a reign check at the service counter that's good for a free chicken on your next visit. At 6:55, we had one chicken left. I checked the heater at 7:00, and it was gone, so I shut the heater off and did a happy dance because we sold them all. Now, we have two heaters. One at the deli, one up front by the cash registers. I had no idea whether or not we had any up front.
7:03 comes around and a man walks up.
CM=chicken man
Me:
CM: Do you have any chickens left?
Me: Not back here, if we do they'll be up fro-
CM: There's none up there.
Me: *Not in a mood to be nice. His tone of voice was angry, gruff, and short from the beginning. Now he cut me off.* Then no, we don't.
CM: What about the guarantee?
Me: That ended at 7:00.
CM: But it's 7 now.
Me: It's 7:03, the guarantee ended 3 minutes ago.
CM: Did you have any chickens at 7?
Me: I'm sorry?
CM: Did you run out before 7?
Me: I'm not sure sir. We had one at 6:55, and it sold.
CM: Then I should get a coupon.
Me: You came up after 7, the guarantee is over.
CM: I. Want. A. Coupon.
Me: I don't have any coupons to give you. I'm sorry. The guarantee ended at 7. I have no authority to give permission to override that. You can try asking the service desk to see if they can, but I doubt it.
He huffs, stomps up to the service desk. 15 seconds later, service desk pages back to me, asking the usual questions they do when a customer wants a chicken. I told her that he came up to me not even a minute ago. She calls the MOD who tells him........
......
tough luck, no coupon
Yes, I know it was only 3 minutes. And I probably could have gotten him a coupon. But we get in trouble for running out, and would get in trouble if we had to give a coupon away. It's not much trouble since it only happens maybe once a month, but I wasn't going to get talked to for a rude asshole.
Little bit of a background for story one. Our deli makes meat and cheese trays. The ladies that know how to make them in our deli work mornings 99% of the time. So, if there's an order that's scheduled to be picked up after they leave for the day, they make it at the end of their shift so it's not sitting in the cooler forever. If they happen to be working a later shift, they wait until about a half hour before pick up time, so it's as fresh as it can get.
This day, one of the tray makers was working until 6pm. The order was for 3. The tray hasn't even been started at 2:10, when this woman shows up.
This feels backwards. usually people come late to pick trays up....
TCW = Time Confused Woman
Me =
*woman comes up to the counter*
Me: Hi there, what can I get for you?
TCW: Hello, I'm here to pick a tray for *says her last name.*
Me: Sure, let me go back and grab it. *I go into our cooler, and of course can't find the tray. Just to be sure, I go back and check the clip board that has all of our tray orders pinned up. I see her name, and look at it. I see the 3:00 time. Oh boy. I go back to her.* Ma'am, I'm sorry, but your order says it's for 3:00pm"
TCW: I know.
Me: I'm sorry, but it's not ready yet.
TCW: Why isn't it ready? What time is it anyways? It's like 2:30. You always have it ready early for me.
Me: The person who does the trays can start on it now if you'd like.
TCW: *Huffs* How long will it take?
Me: It's busy and it's just the two of us at the moment. The only guaranteed time I can give you is 3:00pm.
she stared at me for about 10 seconds, and seeing that no, there really wasn't any way for me to make a tray come out of my butt, she said fine, she'd wait. And then wandered off and didn't come back until a little after 3:30.
I know it's close, but 7:03 is not 7:00
We also sell Rotisserie chickens. Our chickens are guaranteed in stock from 4:00pm-7:00pm. If we don't have any, you get a reign check at the service counter that's good for a free chicken on your next visit. At 6:55, we had one chicken left. I checked the heater at 7:00, and it was gone, so I shut the heater off and did a happy dance because we sold them all. Now, we have two heaters. One at the deli, one up front by the cash registers. I had no idea whether or not we had any up front.
7:03 comes around and a man walks up.
CM=chicken man
Me:
CM: Do you have any chickens left?
Me: Not back here, if we do they'll be up fro-
CM: There's none up there.
Me: *Not in a mood to be nice. His tone of voice was angry, gruff, and short from the beginning. Now he cut me off.* Then no, we don't.
CM: What about the guarantee?
Me: That ended at 7:00.
CM: But it's 7 now.
Me: It's 7:03, the guarantee ended 3 minutes ago.
CM: Did you have any chickens at 7?
Me: I'm sorry?
CM: Did you run out before 7?
Me: I'm not sure sir. We had one at 6:55, and it sold.
CM: Then I should get a coupon.
Me: You came up after 7, the guarantee is over.
CM: I. Want. A. Coupon.
Me: I don't have any coupons to give you. I'm sorry. The guarantee ended at 7. I have no authority to give permission to override that. You can try asking the service desk to see if they can, but I doubt it.
He huffs, stomps up to the service desk. 15 seconds later, service desk pages back to me, asking the usual questions they do when a customer wants a chicken. I told her that he came up to me not even a minute ago. She calls the MOD who tells him........
......
tough luck, no coupon
Yes, I know it was only 3 minutes. And I probably could have gotten him a coupon. But we get in trouble for running out, and would get in trouble if we had to give a coupon away. It's not much trouble since it only happens maybe once a month, but I wasn't going to get talked to for a rude asshole.
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